Hivernage Hotel & Spa
5-star hotel
JXCX+VCF, Rue du Temple, Marrakesh 4000005244-24100
Plush rooms & suites in an upmarket hotel offering an outdoor pool, a rooftop bar & a spa.
6 top things to knowWalking distance to La Mamounia and the Koutoubia Mosque+5 more
6 top things to know
Walking distance to La Mamounia and the Koutoubia Mosque
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12 min drive to Marrakesh Menara
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Some guests disliked the bathrooms
We are deeply disappointed by the lack of service, quality and hygiene.
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Guests liked the professional, friendly service
Staff are friendly and happy to help.
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Guests liked the breakfast
The breakfast was excellent, many varieties and hot food & tea was served by always ready to serve hotel staff.
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Guests praised the rooftop bar
The breakfast was excellent, many varieties and hot food & tea was served by always ready to serve hotel staff.
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Children
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Location summary
Neighborhood: Hivernage
Great for visitors
Upscale district with smart dining, cocktail lounges & nightclubs, plus landscaped Menara Gardens.
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Top sights
Restaurants
Airports
Transit
Table Du Marche
French restaurant
42 sec
L'Orangerie
French restaurant
3 min
Palais Jad Mahal
Moroccan restaurant
25 sec
Bazzart
Restaurant
1 min
So Lounge Marrakech
Restaurant
1 min
Restaurant L’Italien par Jean-Georges, Marrakech
Restaurant
1 min
La Cour des Lions
Fine dining restaurant
3 min
Restaurant l’Oasis - Sofitel Marrakech
Restaurant
2 min
Comptoir Darna
Moroccan restaurant
2 min
Marrakesh Menara Airport
Taxi
12 min
Transit
20 min
Sofitel
Walking
4 min
Sidi Mimoun Region
Walking
13 min
Hotel Ville
Walking
13 min
Sidi Mimoun
Walking
12 min
R P Berdii
Walking
12 min
Google review summary
This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. Learn more
4.2
Very good
People often mention
Wellness
Mentioned in 32 Google reviews
22% unfavorable66% positive
Spa
Mentioned in 27 Google reviews
19% unfavorable70% positive
Bathroom
Mentioned in 32 Google reviews
66% unfavorable28% positive
Bar
Mentioned in 20 Google reviews
10% unfavorable75% positive
Amenities
Mentioned in 30 Google reviews
63% unfavorable37% positive
Food
Mentioned in 38 Google reviews
21% unfavorable74% positive
Service
Mentioned in 140 Google reviews
23% unfavorable74% positive
Property
Mentioned in 121 Google reviews
20% unfavorable74% positive
Sleep
Mentioned in 31 Google reviews
58% unfavorable39% positive
Fitness
Mentioned in 27 Google reviews
26% unfavorable63% positive
Nightlife
Mentioned in 10 Google reviews
40% unfavorable30% positive
Location
Mentioned in 75 Google reviews
1% unfavorable91% positive
Safety
Mentioned in 11 Google reviews
45% unfavorable55% positive
Atmosphere
Mentioned in 33 Google reviews
0% unfavorable91% positive
Breakfast
Mentioned in 56 Google reviews
11% unfavorable84% positive
Accessibility
Mentioned in 10 Google reviews
50% unfavorable50% positive
Gym
Mentioned in 9 Google reviews
22% unfavorable78% positive
Pool
Mentioned in 16 Google reviews
25% unfavorable69% positive
Cleanliness
Mentioned in 41 Google reviews
32% unfavorable61% positive
Parking
Mentioned in 6 Google reviews
50% unfavorable50% positive
Couples
Mentioned in 5 Google reviews
20% unfavorable80% positive
Restaurant
Mentioned in 22 Google reviews
18% unfavorable73% positive
Wi-fi
Mentioned in 7 Google reviews
57% unfavorable43% positive
Air conditioning
Mentioned in 6 Google reviews
100% unfavorable0% positive
Photos
Exterior
Food & Drink
Amenities
Bedroom
About this hotel
A 13-minute walk from the Koutoubia Mosque, this upscale hotel with mountain views is 2 km from Jemaa el-Fnaa main square and 3 km from Majorelle Garden.
Check-in time: 3:00 PM
Check-out time: 12:00 PM
Popular amenities
- Pool
- Spa
- Breakfastfree
- Wi-Fifree
Featured in
Vivre-Marrakech.comHivernage Hotel & Spa Marrakech
Au cœur du triangle d'or de Marrakech, l'Hivernage Hotel & Spa vous invite à la détente et au repos dans son établissement luxueux.
Jun 2, 2021
Web results
https://www.hivernage-hotel.com
Hivernage Hotel & Spa Marrakech – Hotel de Luxe & Spa 5 ...
Hivernage Hotel & Spa vous accueille au cœur de Marrakech dans le quartier de l'hivernage. À quelques minutes à pied de la place Jamâa el ...
https://www.tripadvisor.fr › ... › Hôtels Marrakech
Hivernage Hotel and Spa (Marrakech, Maroc) : tarifs 2022 mis ...
Vous ne pourrai pas fréquenter cet hotel sans tomber sous le charme de Med Benani du restaurant. Il a su rendre mon séjour très agréable et fun. Abderahim ...
https://www.booking.com › ... › hivernage-spa.fr.html
Hivernage Hotel & Spa, Marrakech – Tarifs 2022 - Booking.com
Hivernage Hotel & Spa · Personnel toujours souriant et agréable Chambre au top très confortable et spacieuse Buffet déjeuner avec énormément de choix et très bon ...
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Google review summary
This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. Learn more
Rooms2.4Location4.5Service4.3
Ratings by traveler type
Couples3.9/5Rooms 2.2- Guests liked the large rooms, though some said cleanliness & maintenance could be improved
- Some guests mentioned the bathrooms could be improved
- Some guests noted the rooms could be quieter
Location 4.7- Near the city center
Service 4.3- Guests appreciated the friendly, professional staff
- Guests spoke highly of the reception staff
Families4.0/5Rooms 2.8- Guests liked the large rooms, though some commented maintenance could be improved
- Some guests mentioned the bathrooms could be improved
- Some guests noted the rooms could be quieter
Location 4.6Service 4.4- Guests appreciated the friendly, professional staff
- Guests spoke highly of the reception staff & housekeeping
Solo3.7/5Rooms 2.0- Some guests mentioned the bathrooms could be improved
- Some guests noted the rooms could be quieter
- Some guests commented maintenance could be improved
Location 4.5Service 4.4- Guests appreciated the friendly staff
Business4.1/5Rooms 1.7Location 4.5Service 4.4
Reviews
People often mention
Wellness
Mentioned in 32 Google reviews
22% unfavorable66% positive
Spa
Mentioned in 27 Google reviews
19% unfavorable70% positive
Bathroom
Mentioned in 32 Google reviews
66% unfavorable28% positive
Bar
Mentioned in 20 Google reviews
10% unfavorable75% positive
Amenities
Mentioned in 30 Google reviews
63% unfavorable37% positive
Food
Mentioned in 38 Google reviews
21% unfavorable74% positive
Service
Mentioned in 140 Google reviews
23% unfavorable74% positive
Property
Mentioned in 121 Google reviews
20% unfavorable74% positive
Sleep
Mentioned in 31 Google reviews
58% unfavorable39% positive
Fitness
Mentioned in 27 Google reviews
26% unfavorable63% positive
Nightlife
Mentioned in 10 Google reviews
40% unfavorable30% positive
Location
Mentioned in 75 Google reviews
1% unfavorable91% positive
Safety
Mentioned in 11 Google reviews
45% unfavorable55% positive
Atmosphere
Mentioned in 33 Google reviews
0% unfavorable91% positive
Breakfast
Mentioned in 56 Google reviews
11% unfavorable84% positive
Accessibility
Mentioned in 10 Google reviews
50% unfavorable50% positive
Gym
Mentioned in 9 Google reviews
22% unfavorable78% positive
Pool
Mentioned in 16 Google reviews
25% unfavorable69% positive
Cleanliness
Mentioned in 41 Google reviews
32% unfavorable61% positive
Parking
Mentioned in 6 Google reviews
50% unfavorable50% positive
Couples
Mentioned in 5 Google reviews
20% unfavorable80% positive
Restaurant
Mentioned in 22 Google reviews
18% unfavorable73% positive
Wi-fi
Mentioned in 7 Google reviews
57% unfavorable43% positive
Air conditioning
Mentioned in 6 Google reviews
100% unfavorable0% positive
Most helpfulMost helpful
All reviewsAll reviews
09333 months ago on 
Google5/5
Amazing hotel. Staff are friendly and happy to help. Even though there's a language barrier they tried their hardest to accommodate. I would recommend this hotel! I did try the food in the restaurant below and it wasn't the greatest. Everything else was amazing.
Trip typeVacation
Rooms5.0
Service4.0
Location5.0
Sharon Grovera month ago on Google3/5
Definitely not a 5 star. It may have been in its day, but now everything is very dated and worn. Our toilet seat as well as the one in our friends room is cracked right through. Shower hook up is broken as well as some of the furniture. …
Definitely not a 5 star. It may have been in its day, but now everything is very dated and worn. Our toilet seat as well as the one in our friends room is cracked right through. Shower hook up is broken as well as some of the furniture. Today they made the room by hanging the wet dirty towels back up and emptying the garbage. The bed is comfortable, location is good, the staff wonderful and the food was great. Definitely not as pictured.
Trip typeVacation · Couple
Rooms3.0
Service4.0
Location4.0
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Ann Purdya month ago on Google5/5
Lovely hotel. Mina. at the front desk was very efficient and dealt with everything in a professional, cheerful manner. I highly recommend this hotel as it is in a safe area near the market and restaurants.
Trip typeVacation
Rooms4.0
Service5.0
Location5.0
YouYou Dee2 months ago on Google1/5
This hotel is absolutely atrocious for a supposedly 5 star hotel. Booked and paid for a room online and when my husband and I arrived they said that they were at 100% capacity which was clearly a lie since they managed to pull out 2 rooms. …
This hotel is absolutely atrocious for a supposedly 5 star hotel. Booked and paid for a room online and when my husband and I arrived they said that they were at 100% capacity which was clearly a lie since they managed to pull out 2 rooms. The first room had bed bugs all over the bed which was horrific. When this was expressed the night manager said that there was nothing he could do. After an intense discussion he said he could put us in the hotels partner Riad which yet again is not what we wanted since we are seeking 5 star service and luxury. The riad was more like a Motel with hair all over the bed. Went back to the hotel expressed our concerns and somehow they managed to have another room all of a sudden but again hair all over the bed. You would think that a hotel with high ratings would take hygiene very seriously especially since there were bed bugs all over the first bed. The supervisor refused to talk to us on the phone. This was all occurring from 7pm all the way till 2am. On holiday this is the last thing you want as you can't even book another high quality hotel at that late time without jumping through hoops. We are deeply disappointed by the lack of service, quality and hygiene. I would never recommend this place and if you care about your health then please avoid this hotel at all costs. It genuinely is a health and safety hazard. I have video evidence of the absolute health hazard that we encountered if anybody would like to see. If I could give below 0 stars I would.
Trip typeCouple
Rooms1.0
Service1.0
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Emily4 months ago on Google4/5
We stayed here for a week and the room was a little dated compared to the photos when we booked. We had a lovely welcome from reception and the breakfast is insanely good. The hotel is located 10 minutes walk from the medina and the rooftop …
We stayed here for a week and the room was a little dated compared to the photos when we booked. We had a lovely welcome from reception and the breakfast is insanely good. The hotel is located 10 minutes walk from the medina and the rooftop bar is lovely.
Some areas for improvements though is the service is really slow, they often forgot our food order entirely and there were no staff around to check. I ordered icecream by the pool and it took 45mins to arrive and that was after I reminded them. Another time it took 90minutes to get some fries.
The spa is nice but when you go they don't show you around and it's not quite the 5* experience you'd expect. Some of the staff weren't very accommodating or friendly but it could have been a language barrier thing.
Overall we had a great time but this is not a 5* hotel.
Some areas for improvements though is the service is really slow, they often forgot our food order entirely and there were no staff around to check. I ordered icecream by the pool and it took 45mins to arrive and that was after I reminded them. Another time it took 90minutes to get some fries.
The spa is nice but when you go they don't show you around and it's not quite the 5* experience you'd expect. Some of the staff weren't very accommodating or friendly but it could have been a language barrier thing.
Overall we had a great time but this is not a 5* hotel.
Trip typeVacation
Rooms4.0
Service2.0
Location5.0
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Teresa Loomis2 weeks ago on Google4/5
Nice hotel, prepare for everything to take 3 hrs. Tipping in Marrakech is over the top. Very touristy area. Becareful to not get scammed in the Medina. Loads of scams, pharmaceuticals, oils, rugs. Tannery, etc
Trip typeVacation · Friends
Rooms4.0
Service5.0
Location4.0
Response from the ownera week ago
(Translated by Google) Dear Teresa,
The entire Hivernage Hotel & SPA team would like to thank you for taking the time to share your positive opinion about our hotel. Hoping to have the pleasure of welcoming you soon.
Cordially,
The Hivernage Hotel & SPA team
(Original)
Chère Teresa,
Toute l'équipe de l’Hivernage Hôtel & SPA souhaite vous remercier d'avoir pris le temps de partager votre avis positif concernant notre hôtel. En espérant avoir le plaisir de vous accueillir prochainement.
Cordialement,
L’équipe de l’Hivernage Hôtel & SPA
ather khan (Ather)2 months ago on Google5/5
The receptionist welcomed us with smiling face.We had booked 2 rooms and they allotted close to each other.They helped us in booking local tours.One day we went to Essaouira which was more then 2 hours drive from our hotel.The driver picked …
The receptionist welcomed us with smiling face.We had booked 2 rooms and they allotted close to each other.They helped us in booking local tours.One day we went to Essaouira which was more then 2 hours drive from our hotel.The driver picked us from hotel & dropped us back at hotel .The driver was a young qualified & well mannered gentleman .My daughter & granddaughter could not accompany us as they were not well for which the company refunded the amount .On the day of checkout as I was not well due to extreme heat the receptionist allowed us to keep 1 room for couple of hours more as our flight was in the evening.This gesture by hotel receptionist will always be remembered.
The breakfast was excellent, many varieties and hot food & tea was served by always ready to serve hotel staff.
A hotel staff / manager by the name Meena always gave us valuable advice & was always helpful.The luggage was carried to our room by people standing near the reception who helped us in calling taxis and guiding us.
There is an exchange in the hotel premises which is very helpful.
We recommend this hotel for others if you planned to visit Marrakesh.
The breakfast was excellent, many varieties and hot food & tea was served by always ready to serve hotel staff.
A hotel staff / manager by the name Meena always gave us valuable advice & was always helpful.The luggage was carried to our room by people standing near the reception who helped us in calling taxis and guiding us.
There is an exchange in the hotel premises which is very helpful.
We recommend this hotel for others if you planned to visit Marrakesh.
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Othmane Merroun3 months ago on Google4/5
Hi,
Staffs are very kind and helpful great service, no much lighte in room but kinda …
Staffs are very kind and helpful great service, no much lighte in room but kinda …
Hi,
Staffs are very kind and helpful great service, no much lighte in room but kinda romantically. Small pool but it's works for kids ... Great view & room.
⭐ Love the break fast
⭐ Service & staff
⭐ Expérience
🙂 10min walking to jamae lfena (from hotel go directly to jardin then follow Koutoubia )
🎁 Tip : if you need to go to big pool there are Oasiria pool soo bigand cheap 27€ / adult, free transport visit the website and check service area (to go back to city there are 3 times from try to get your ticket early or you will need to take big taxi for 80dh 1-6 persons you don't need to pay for each one - prices are in paper on the outside of the park )
😡 Not the problem of the hotel, but Taxi are expensive try to get the small price unless you see the counter .
Have great vocation 🙌
Staffs are very kind and helpful great service, no much lighte in room but kinda romantically. Small pool but it's works for kids ... Great view & room.
⭐ Love the break fast
⭐ Service & staff
⭐ Expérience
🙂 10min walking to jamae lfena (from hotel go directly to jardin then follow Koutoubia )
🎁 Tip : if you need to go to big pool there are Oasiria pool soo bigand cheap 27€ / adult, free transport visit the website and check service area (to go back to city there are 3 times from try to get your ticket early or you will need to take big taxi for 80dh 1-6 persons you don't need to pay for each one - prices are in paper on the outside of the park )
😡 Not the problem of the hotel, but Taxi are expensive try to get the small price unless you see the counter .
Have great vocation 🙌
Trip typeVacation · Couple
Rooms4.0
Service5.0
Location3.0
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Mehad Ahmady2 months ago on Google5/5
Mina did an amazing job with taking care of us. Made sure everything was okay for us at all time. She’s an angel! Will come again next time.
Trip typeVacation
Rooms4.0
Service5.0
Location5.0
Jack Fraser-Govila month ago on Google5/5
A lavish hotel with great service and facilities -- my only complaint would be the lack of any vegetarian options at all on the room service menu.
Trip typeVacation · Couple
Rooms5.0
Service4.0
Location4.0
Valeria Ariño6 months ago on Google5/5
Very nice hotel.
Everyone was very nice and caring, which was very appreciated because we went with an old person with mobility problems. …
Everyone was very nice and caring, which was very appreciated because we went with an old person with mobility problems. …
Very nice hotel.
Everyone was very nice and caring, which was very appreciated because we went with an old person with mobility problems.
The rooms were big and clean, and the restaurant, La Tablé du Marché offered very exquisite dinning.
We recommend this hotel, as it is close to La Medina, but its at Hivernage ( a nicer neighbourhood).
Everyone was very nice and caring, which was very appreciated because we went with an old person with mobility problems.
The rooms were big and clean, and the restaurant, La Tablé du Marché offered very exquisite dinning.
We recommend this hotel, as it is close to La Medina, but its at Hivernage ( a nicer neighbourhood).
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Nicolas Volume2 months ago on Google5/5
Mina is incredible. So kind! Only she values 5 Star!
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Dalal Mohameda month ago on Google5/5
nice hotel near of all the nice places and restaurants Mrs soufiane et Mme amina they are the best
Abdulkareem Mirza7 months ago on Google5/5
Lovely hotel, great location, very close to the medina and jamaa el fna. It was great value for money and staff were incredibly friendly, helpful and accommodating. Sarah helped us organise the spa experience and book various excursions. Breakfast was delicious. Would recommend!
Syed Alia year ago on Google5/5
We stayed at this hotel just over 2 weeks ago and SARAH was AMAZING! She helped us with whatever we needed, provided recommendations on where to eat, arranged anything we requested. Hotel has a very nice Moroccan ambiance to it. The …
We stayed at this hotel just over 2 weeks ago and SARAH was AMAZING! She helped us with whatever we needed, provided recommendations on where to eat, arranged anything we requested. Hotel has a very nice Moroccan ambiance to it. The restaurant is also very nice, we also used the barber which gave me a superb haircut better then the haircuts I get in the UK.
Honestly cannot recommend the Hotel enough, room itself was very nice, massive bed, large bathroom, and overall spacious. Room's also have this dim lamp light Moroccan effect which I enjoyed.
All in All Sarah and co, Thanks for all your support while we were out there.
Honestly cannot recommend the Hotel enough, room itself was very nice, massive bed, large bathroom, and overall spacious. Room's also have this dim lamp light Moroccan effect which I enjoyed.
All in All Sarah and co, Thanks for all your support while we were out there.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago
Dear Syed Ali,
We thank you kindly for participating in our hotel's success not only by staying with us but by spreading the word of how nice your experience with us went through.
The whole Hivernage Collection team including Sarah are thanking you and really keen on having you renewing your journey with us in Marrakech.
🙏🏼🙏🏼 Kindly.
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T Aa year ago on Google4/5
4* hotel at best but I believe there are different standards depending on the continent. The reason why I'm giving 4* instead of 3 is because the staff were extremely helpful and friendly including the catering and cleaning staff. The room …
4* hotel at best but I believe there are different standards depending on the continent. The reason why I'm giving 4* instead of 3 is because the staff were extremely helpful and friendly including the catering and cleaning staff. The room decor and location was nice, however we were given a room that had no working safe, the bathroom floor was extremely sticky, there was no iron - which we had to ask 4 times for before finally getting it and there some awful smells in the corridor at random points of the day. They had one working lift which was extremely slow at times. Breakfast was mediocre but the service was wonderful, also they were stray cats. Going back to good points, they provided daily bottles of water and helped us arranged covid tests for return departure. I wouldn't stay here again but for what we paid I wasn't completely disappointed.
Trip typeCouple
Rooms3.0
Service5.0
Location5.0
Response from the ownera year ago
Dear T A
I hope this correspondence finds you well and healthy.
As per your disappointment we are deeply sorry for the inconvenience you encountered and hope to have a chance to deepen this exchange and correct the imperfections met as well as having a chance to redeem ourselves if we may say that.
I would be delighted if you can give us the opportunity to get back to you or see you again in our premises.
Best.
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שחר זגורי5 months ago on Google5/5
Good location. Nice staff . The rooms were clean and the stuff was great specially Amina. She was so nicely that makes me feel like a family. I’ll be back
RAMON Galbert7 months ago on Google5/5
Excellent hotel, spa , fitness center & in-house barbership.
The staff is beyond helpful and friendly. …
The staff is beyond helpful and friendly. …
Excellent hotel, spa , fitness center & in-house barbership.
The staff is beyond helpful and friendly.
I would recommend💯
The staff is beyond helpful and friendly.
I would recommend💯
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Laurent Jalabert3 years ago on Google5/5
The staff in the hotel is just amazing. That’s all I can say. You have to go there and experience it. My girlfriend and i came here. The hotel layout the staff anything you want the staff is ready with happy face to help you. Any move …
The staff in the hotel is just amazing. That’s all I can say. You have to go there and experience it. My girlfriend and i came here. The hotel layout the staff anything you want the staff is ready with happy face to help you. Any move you’re doing like you’re about to grab something like water their staff will tell you to not worry they will bring it for you.. the service is unbelievable just amazing. The rooms super nice and beautiful. Is a hotel is gotta be nice anyway :) . If I have to say one word about this hotel, i’ll Probably say the whole staff is truly amazing. Honestly
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
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A Ea year ago on Google5/5
I would like to personally thank Mrs. SAIDA the governess and the housekeeping department for doing an amazing job, they’re very dedicated and they did more than their best! …
I would like to personally thank Mrs. SAIDA the governess and the housekeeping department for doing an amazing job, they’re very dedicated and they did more than their best!
The hotel is very clean, the view is very nice and the location is perfect!
The hotel is very clean, the view is very nice and the location is perfect!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago
Dear A E,
Miss Saida head of housekeeping would be very delighted to go through your nice words and so is the Hotel staff.
We thank you greatly for sharing that.
Regards 🙏
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Janet Tice4 years ago on Google3/5
Convenient location. Rooms of a good size with comfortable beds and bedding. Cleanliness variable and bathroom fittings poor. They are quick to respond to complaints but much could be avoided is they checked the rooms properly between each guest. Good choice at breakfast apart from the coffee which is poor.
Jean Solal4 months ago on Google5/5
Staff are incredibly kind, lovable people!
Trip typeVacation · Family
Rooms4.0
Service5.0
Location5.0
mon yyb2 years ago on Google2/5
The women that is working in the reception is a thief, she told me when I got there that I have to pay 1000 MAD as an Insurance for extra precaution by my Credit card and when I payed that I lived in the hotel for 3 days. …
The women that is working in the reception is a thief, she told me when I got there that I have to pay 1000 MAD as an Insurance for extra precaution by my Credit card and when I payed that I lived in the hotel for 3 days.
When I the time is ended I asked for my money, she said that I will receive a massage from the bank telling that I received my money back. It took so long now more that 8 Hours I didn’t receive my money. I would be very nice in giving the money to her if she ask for it without missing around.
Very bad attitude.
When I the time is ended I asked for my money, she said that I will receive a massage from the bank telling that I received my money back. It took so long now more that 8 Hours I didn’t receive my money. I would be very nice in giving the money to her if she ask for it without missing around.
Very bad attitude.
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kossuman2 years ago on Google1/5
Left the Hotel on the 8th January having booked three rooms for 4 nights. Having paid in MAD I did not notice that I was over charged by €688 ! Its now almost two weeks since I informed the Hotel yet they still have not refunded even though …
Left the Hotel on the 8th January having booked three rooms for 4 nights. Having paid in MAD I did not notice that I was over charged by €688 ! Its now almost two weeks since I informed the Hotel yet they still have not refunded even though they admit to making a mistake. No responses to numerous e mails or telephone calls. Really disappointed that despite acknowledging they have over charged they continue to delay refunding. A cynical person would wonder if they do this deliberately in the hope of keeping money charged that is not due
Trip typeVacation
Rooms3.0
Service1.0
Location4.0
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Emma Tierney4 years ago on Google5/5
Beautiful hotel. Relaxing, friendly, very clean and in a fantastic location. First time in Marrakesh and will bringing our kids next time and will be returning to this hotel. Beautiful decor too. Modern but traditional. I speak awful French …
Beautiful hotel. Relaxing, friendly, very clean and in a fantastic location. First time in Marrakesh and will bringing our kids next time and will be returning to this hotel. Beautiful decor too. Modern but traditional. I speak awful French but the staff tried their very best to help and nothing was too much to ask of them. Fantastic. Can't wait to visit again!
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Sawood Pearce7 years ago on Google5/5
A really pleasant stay. Polite staff, great spa, good food in the adjacent restaurant, very nice rooms. …
A really pleasant stay. Polite staff, great spa, good food in the adjacent restaurant, very nice rooms.
A really nice high-quality retreat from the bustle and madness of the city. A home from home.
Currency exchange on the doorstep, nice pool (but freezing), beautiful evening rooftop bar, expensive but pleasant spa experience too.
Would definitely return.
A really nice high-quality retreat from the bustle and madness of the city. A home from home.
Currency exchange on the doorstep, nice pool (but freezing), beautiful evening rooftop bar, expensive but pleasant spa experience too.
Would definitely return.
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Claire Porter4 years ago on Google4/5
My mum and I visited Marrakech a couple of weeks back and stayed at the Hivernage.
We had a lovely time and really enjoyed the hotel and facilities. …
We had a lovely time and really enjoyed the hotel and facilities. …
My mum and I visited Marrakech a couple of weeks back and stayed at the Hivernage.
We had a lovely time and really enjoyed the hotel and facilities.
We stayed half board which at times caused confusion with the staff, but we got around it. My only negative about being half board was that we had to eat off the same menu each day, there was no changes or specials which was a bit much for a week stay. The menu at lunchtime was also the same. The food was lovely and very tasty but just very big and limited choice. One day we decided to eat lunch but could only have the menu with the three course meals on, when really we would have just been happy with a light bar snack. We did also eat off the bar menu another day and paid the extra for that but just chose not to eat that night off the half board menu.
If we stayed again we would not go half board as feel it was just a hindrance to the staff at times.
When we checked in, we were given a voucher for a free drink each in the sky bar, this drink entitled up to a cocktail or a glass of wine.
When we went to go get our drinks one night we ordered two cocktails then to be told that we could not use the voucher as it didn't include alcoholic cocktails. That's fine but my advice would be to advertise that on the tickets. We ended up not using our free voucher and drank alcoholic cocktails or beer.
The spa facilities were lovely and I had a fantastic massage.we also enjoyed the pool and bathing on the loungers.
Breakfast was amazing and the choice of food on offer was fantastic, we never left hungry before we went out exploring the city.
Hotel room was clean and beds were comfy. My only discrepancy with the bedroom was that the shower head was broken and squirted water out and the base would block at times, but it was a nice warm shower.
The majority of staff were very friendly and helpful. All french speaking, most spoke English but not all.
I would give 5 stars as overall we had a lovely time, but just felt the confusion over the half board and the fact that the menu never changed let it down.
We did have a great time though and look forward to visiting Marrakech again.
We had a lovely time and really enjoyed the hotel and facilities.
We stayed half board which at times caused confusion with the staff, but we got around it. My only negative about being half board was that we had to eat off the same menu each day, there was no changes or specials which was a bit much for a week stay. The menu at lunchtime was also the same. The food was lovely and very tasty but just very big and limited choice. One day we decided to eat lunch but could only have the menu with the three course meals on, when really we would have just been happy with a light bar snack. We did also eat off the bar menu another day and paid the extra for that but just chose not to eat that night off the half board menu.
If we stayed again we would not go half board as feel it was just a hindrance to the staff at times.
When we checked in, we were given a voucher for a free drink each in the sky bar, this drink entitled up to a cocktail or a glass of wine.
When we went to go get our drinks one night we ordered two cocktails then to be told that we could not use the voucher as it didn't include alcoholic cocktails. That's fine but my advice would be to advertise that on the tickets. We ended up not using our free voucher and drank alcoholic cocktails or beer.
The spa facilities were lovely and I had a fantastic massage.we also enjoyed the pool and bathing on the loungers.
Breakfast was amazing and the choice of food on offer was fantastic, we never left hungry before we went out exploring the city.
Hotel room was clean and beds were comfy. My only discrepancy with the bedroom was that the shower head was broken and squirted water out and the base would block at times, but it was a nice warm shower.
The majority of staff were very friendly and helpful. All french speaking, most spoke English but not all.
I would give 5 stars as overall we had a lovely time, but just felt the confusion over the half board and the fact that the menu never changed let it down.
We did have a great time though and look forward to visiting Marrakech again.
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Elizabeth Shrier3 years ago on Google2/5
The hotel is average and customer service is horrible. Rooms would be okay for a 3 or 4 star hotel but overall tired and needing renovation. Lots of very odd things. They did turn down service at 10:30pm when we were trying to sleep. I …
The hotel is average and customer service is horrible. Rooms would be okay for a 3 or 4 star hotel but overall tired and needing renovation. Lots of very odd things. They did turn down service at 10:30pm when we were trying to sleep. I asked for an extra water when I was in the lobby and they wouldn’t bring it to me and made me go the the cafe. Checking out took forever. Just not what you’d expect from a hotel claiming to be 5 stars.
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Jazmin Pena4 years ago on Google5/5
Wonderful Hotel, Friendly staff! very safe area to walk around during the night to go to restaurants and/or lounges. The spa is amazing to. And it has a 24 hr Deli/bakery you can indulge in any time of the day.
Naema Malik3 years ago on Google5/5
Hivernage Hotel and Spa has to have the friendliest and most helpful staff in the world. They go above and beyond their means to make your stay as amazing as possible. The rooms are beautifully decorated. The best part has to be the Sky bar which offers an amazing view of Marrakech. Strongly recommend.
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Sohaib Naeem4 years ago on Google2/5
Relatively clean hotel, nowhere near 5 stars. My room had an AC that smelt like eggs and didn't cool the room at all, couldn't sleep due to the heat. Go with it not being a 5 star and you will be ok. Otherwise prepare to be disappointed.
allisprettybysara4 years ago on Google5/5
Amazing hotel, clean and comfortable. In the hearth of the Hivernage area, close to restaurants, shops and other hotels. 10minutes walking distance from the medina. Good breakfast with lot of options. The restaurant serves traditional cuisine. Very friendly staff. Highly recommend
Alain Portmann4 years ago on Google3/5
The Hivernage Hotel & Spa strongest asset is its location - in the district of Hivernage a leafy upscale neighborhood close to clubs, attractions and the city centre. It also does a good job combining Western style with Moroccan tradition …
The Hivernage Hotel & Spa strongest asset is its location - in the district of Hivernage a leafy upscale neighborhood close to clubs, attractions and the city centre. It also does a good job combining Western style with Moroccan tradition although it is somewhat soulless and lacks character. It is most definitely not a five star hotel, but a four star hotel. The lobby is dark and cold, although the restaurant facilities (including the dinning room and swimming pool) are spacious and airy. The 80 rooms are large and well appointed, combining Western modern features with Moroccan style.
While it features a well fitted gym, a small spa, a rooftop bar, an outside swimming pool and comfortable rooms it lacks the attention to detail and quality of facilities better hotels deliver (such as the The Pearl next door). The only issue with the location worth mentioning is that being across the street from three clubs, from some rooms you can hear the music playing in the background until late. I stayed in the fourth floor in a room overlooking the swimming pool and could hear the music until 1am coming from the rooftop bar.
The service and the staff at the hotel are very friendly and do their best to accommodate requests. Their attention to cleanliness has to be highlighted. Upon arrival and check-in the hotel will take a 3,000 MAD deposit from your card which is returned / credited at the end of the stay. Something to consider for some travellers.
The Hivernage Hotel & Spa has room for improvement before it can claim it is a luxury five star hotel. With that said it is good value (considering the rate per day) for those looking for a comfortable and easy stay in Marrrakesh.
While it features a well fitted gym, a small spa, a rooftop bar, an outside swimming pool and comfortable rooms it lacks the attention to detail and quality of facilities better hotels deliver (such as the The Pearl next door). The only issue with the location worth mentioning is that being across the street from three clubs, from some rooms you can hear the music playing in the background until late. I stayed in the fourth floor in a room overlooking the swimming pool and could hear the music until 1am coming from the rooftop bar.
The service and the staff at the hotel are very friendly and do their best to accommodate requests. Their attention to cleanliness has to be highlighted. Upon arrival and check-in the hotel will take a 3,000 MAD deposit from your card which is returned / credited at the end of the stay. Something to consider for some travellers.
The Hivernage Hotel & Spa has room for improvement before it can claim it is a luxury five star hotel. With that said it is good value (considering the rate per day) for those looking for a comfortable and easy stay in Marrrakesh.
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coolkiwi795 years ago on Google4/5
Great roof top bar, prices are so so (London like, therefore reasonable for a 'fancy' hotel). The music was TERRIBLE! A little offensive actually. If you're not a fan of hip-hop, then I suggest you stay away. I was tempted to try plug my …
Great roof top bar, prices are so so (London like, therefore reasonable for a 'fancy' hotel). The music was TERRIBLE! A little offensive actually. If you're not a fan of hip-hop, then I suggest you stay away. I was tempted to try plug my iPhone into the DJ deck and play some Buddha Bar music... which would have been very appropriate given the surroundings.
Music is important and can make a big difference. Shame it made a bad mark on otherwise pretty good service.
Music is important and can make a big difference. Shame it made a bad mark on otherwise pretty good service.
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Kate Mira2 years ago on Google1/5
If you want to be able to sleep, this hotel is not for you.
The windows are facing a road and a night club, which plays its music outside very loudly. If you have a chance, stay somewhere else.
Stayed 19-21 Feb 2020
The windows are facing a road and a night club, which plays its music outside very loudly. If you have a chance, stay somewhere else.
Stayed 19-21 Feb 2020
Trip typeVacation
Location1.0
Ena Jobst3 years ago on Google1/5
The hotel is not worth five stars. The staff on reception are terrible, you don't have air condition in rooms, pool is small and cold, the toilet stinks, the cleaning service is bad and much more..
Anissa Cook3 years ago on Google4/5
I had a great hammam experience and massage, but the only item was not enough staff to cover the customers in the wash room. There was a mix up & lack of communication with the appts for the 3rd person who showed up unexpectedly, so …
I had a great hammam experience and massage, but the only item was not enough staff to cover the customers in the wash room. There was a mix up & lack of communication with the appts for the 3rd person who showed up unexpectedly, so instead of just pushing back the one last minute appt to later, they squeezed the three of us in at once! So me & a friend who had made our appts in advance had to share the 2 available staff there with a third person for our hammams. I felt this took away from the experience. It felt rushed and I was laying there more than once waiting for someone to continue my treatment. Otherwise, it would have been a great service. Lastly, for the inconvenience the spa only offered 10% off of one treatment...I didn't appreciate how it was handled at all. I just let my friend have the discount on her bill.
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Mohab Abas3 years ago on Google5/5
The staff was very friendly and helpful! The room was good! The breakfast was great as well. We had a good time, loved the location!
Justin Low3 years ago on Google1/5
All the negative comments in the reviews are true.
We made the mistake of taking our chances, and it almost wrecked our trip to Marrakech. …
We made the mistake of taking our chances, and it almost wrecked our trip to Marrakech. …
All the negative comments in the reviews are true.
We made the mistake of taking our chances, and it almost wrecked our trip to Marrakech.
They need to do five things: 1. De-centralise the room A/C so that guests can switch on as they please 2. Install catering staff-specific elevators rather than have them congest the already very small elevators 3. Replace the very dishonest receptionist (local man) who is a compulsive liar 4. Add heaters to the swimming pool 5. Refurbish the "fitness center"
We made the mistake of taking our chances, and it almost wrecked our trip to Marrakech.
They need to do five things: 1. De-centralise the room A/C so that guests can switch on as they please 2. Install catering staff-specific elevators rather than have them congest the already very small elevators 3. Replace the very dishonest receptionist (local man) who is a compulsive liar 4. Add heaters to the swimming pool 5. Refurbish the "fitness center"
Trip typeVacation · Couple
Rooms2.0
Service3.0
Location5.0
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Juan Montes Márquez4 years ago on Google5/5
A pleasure stay at this luxury Hotel. Near some good Restaurants and clubs. 10 minutes walking to Medina. Clean, good and confortables rooms. Good Breakfast and Room Service. Friendly staff. Thank you for all.
Will F5 years ago on Google2/5
Disappointing! On first glance, the Hivernage Hotel seems a very cute, modern hotel. Upon further inspection, however, it is shown to be the very opposite. Staff are a mixture of hostile and incompetent, a problem exemplified by the many …
Disappointing! On first glance, the Hivernage Hotel seems a very cute, modern hotel. Upon further inspection, however, it is shown to be the very opposite. Staff are a mixture of hostile and incompetent, a problem exemplified by the many problems with the rooms. The AC did not work, so the room was a sweaty mess. The running water was yellow, with a disgusting smell, a recurring problem that the staff were unable to fix, nor did they seem like they even cared. Avoid!
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Trip.com Member3 years ago on 
Trip.com4.5/5
Very beautiful hotel ,location was excellent for what we wanted very to get around from this location. Only had one night but staff were very good and helpful room was clean and very large and comfortable
Isabel Cunha3 months ago on Google5/5
Very fancy place!
Michael Escobar4 years ago on Google5/5
Best hotel to stay in Marrakech, its right opposite sofitel and 3mins walking distance to So lounge, Theatero, Casino, Lotus club, Darna. If you stay there you dont need to keep getting Cabs, its in the heart of Marrakech. Great staffs and 24/7 service, great pool, Gym and SPA, food and drinks.
Benjamin Jakob2 years ago on Google5/5
Very nice Hotel with a great rooftop bar.
I really can recommend it. Stuff was very friendly and took care of me
I really can recommend it. Stuff was very friendly and took care of me
Rahel Ali3 years ago on Google2/5
For a 5 star hotel this is definatly behind in lots of aspects. The rooms for one are not finished properly and all most all door hands are dodgy. The hotel init is pl
Rooms2.0
Service2.0
Location4.0
zohaib naeem4 years ago on Google4/5
Very nice place. Great service, amenities. Rooms were slightly outdated and proved troublesome at times but staff made up for it!
Rey Bond4 years ago on Google4/5
Fantastic choices of buffet breakfast. Very helpful and accomodating staff.. very large rooms and close to airport and Menara mall..we are the very noisy asian people and one more you serve a very very nice cup a tea
Mohammed Alqahtani3 months ago on Google3/5
AC system old and hot
Trip typeBusiness · Solo
Rooms3.0
Service4.0
Location4.0
zainul lalan3 years ago on Google5/5
Best hotel in marrakech by far staff was amazing service was on point,very well structured adulkarim and crew was amazing with the service.highly recommended,closer to minara market and food places.
Gaurav Saini4 years ago on Google2/5
Very poor quality of hotel. Not at all a five star. Breakfast and restaurants are pathetic. Service levels are really low.
Nadya Shanab2 years ago on Google5/5
Great location... Very accommodating and friendly staff... Clean and comfortable feels like home
Kevin Mahady2 years ago on Google5/5
Luxurious setting, excellent and extremely helpful multilingual staff, location, location, and location! Good food, drinks, people - just great!!!
Ahmed.A3 years ago on Google4/5
Greet location, very nice room with average rate, but don't expect a lot from room service & housekeeping.
Adam Farouq4 years ago on Google4/5
I visited only the lobby and ended up leaving in a few minutes... However the place looked nice and clean.
Ebrahim Laher2 years ago on Google5/5
A beautiful comfortable hotel. Far enough to escape the hustle and bustle of Marrakech but close enough to walk there.
David Lazarou5 years ago on Google5/5
Excellent. Clean rooms very well done great staff great food
Peter Paul Caruana4 years ago on Google4/5
Good service, very clean, very good breakfast and very friendly employees always with smile
Taleb Mohammeda month ago on Google5/5
Excellent
Rooms5.0
Service5.0
Location5.0
Emanoil Stratulat3 years ago on Google3/5
This is what you get for 107 pounds a night plus sockets coming of the walls in the room , first time when a 5* hotel disappointed this much ..
Nabil Youssef5 months ago on Google5/5
Super!
O Fares3 years ago on Google5/5
A great hotel, very friendly staff
Julian Morgan3 years ago on Google5/5
Great centrally located hotel just outside of the main square.
Sini Darij4 years ago on Google5/5
Very nice hotel and amazing sky bar!
Tadgh O'Brien3 years ago on Google4/5
Class Spot / Facilities amazing / 6€ - Bottle of beer
leila hakkoua month ago on Google5/5
Good Service
Trip typeCouple
Rooms4.0
Service5.0
Location5.0
Response from the ownera week ago
(Translated by Google) Dear Leila,
Thank you for sharing your impressions following your recent visit.
We are delighted to hear that you appreciated the quality of our service.
Looking forward to welcoming you soon!
Cordially,
The Hivernage Hotel & SPA team
(Original)
Chère Leila,
Nous vous remercions de nous avoir fait part de vos impressions suite à votre récente visite.
Nous sommes ravis d'apprendre que vous avez apprécié la qualité de notre service.
Au plaisir de vous recevoir prochainement !
Cordialement,
L’équipe de l’Hivernage Hôtel & SPA
Gabriel Fahrenheit3 years ago on Google5/5
So beautiful place with an amazing view of the city.
Brandon Roddey5 years ago on Google5/5
Beautiful building, great rooms, very romantic
Nara De Paula4 years ago on Google5/5
Super Hotel.. service impeccable.
A Binhammad4 years ago on Google2/5
At night noisy from their roof music, dirty, slow wifi and smelly
Alam Ghier3 years ago on Google5/5
Good hotel, nice staff
Rosalie Aguirona year ago on Google2/5
All staff are nice and nice service
Response from the owner10 months ago
Dear Rosalie,
I hope you're doing well.
The Hivernage Hotel & Spa workers are thanking you kindly for your compliments, they would have loved to see your nice appreciation turn into a few many rating stars but i think you have your own reasons to spare only 2.
Dear Rosalie we cherish again your nice words about the service and the staff and hope to host you again the way you would like.
Yours sincerely.
Sophia Ikram Hassine5 years ago on Google5/5
Shortly... A truly five stars :D
Rizwan Idrees3 years ago on Google5/5
Very polite and helpful staff!
Christophe Fourmont3 years ago on Google5/5
Bel hotel.... personnel gentil
Javier Lozano4 years ago on Google5/5
Spectacular pastries. Cozy and stylish
Aisha3 years ago on Google5/5
Best stay
abdullah alhabiba year ago on Google5/5
I like this hotel 🏨❤️❤️❤️
Response from the ownera year ago
At Hivernage Collection We like you too dear Abdullah, a few more visits and Nice words like above we'll be adoring you.
Regards.
Emiliano Qaqia year ago on Google5/5
Amazing
Response from the owner11 months ago
Dear Emiliano ,
Thank you so much for the review and if I was asked to write one simple word to describe my utmost experience somewhere, believe me that the word Amazing would be the most appropriate one.
We wish you an amazing life while away from Hivernage Hotel and please do visit us once in a while.
Thank you very much & Best regards
Daniel Jean4 years ago on Google4/5
Good hotel good location
Khin Soe4 years ago on Google3/5
3 stars
Habiba Awadi2 years ago on Google3/5
expensive and fair service
Johnny Gad3 years ago on Google5/5
Best service ever.!
Khin Soe4 years ago on Google3/5
A bit running down hotel
ahmed elouarzazi5 years ago on Google4/5
Precious intimate nice design
F. Z Al-Baçhara year ago on Google5/5
Perfect
Response from the ownera year ago
Hello There,
A little late on the response but You're the perfect one if I may.
Thank you.
InGolf Tour Operator3 years ago on Google4/5
Is a nice hotel
Yahav Winkler4 years ago on Google5/5
Very good service
khalid ait boukioud4 years ago on Google5/5
Love it
Mandar Kurankar3 years ago on Google5/5
Amazing hotel💯
A Bakkioui2 years ago on Google3/5
Nice burgers
Amin Safi4 years ago on Google5/5
Excellent service.
elkalbi mohamed4 years ago on Google5/5
best
xerxes wania3 years ago on Google5/5
Amazing hotel
El Alaoui3 years ago on Google4/5
Nice hotel
Faruk Celikel2 years ago on Google5/5
Great place
Response from the ownera year ago
Thank you Faruk the greatest.
🙏🏼🙏🏼
Rachid Chafik2 years ago on Google4/5
Nice place
Response from the owner9 months ago
Thank you dear Rachid and hope to see you soon.
Regards
Sana Boualam5 years ago on Google5/5
Amazing place
M.A DAROUICH5 years ago on Google5/5
The Place To Be
Vittoria Giuliania month ago on Google5/5
(Translated by Google) Great location, out of the hustle and bustle of the Medina. Good service and rooms.
Great breakfast, and comfortable Spa. …
Great breakfast, and comfortable Spa. …
(Translated by Google) Great location, out of the hustle and bustle of the Medina. Good service and rooms.
Great breakfast, and comfortable Spa.
Wonderful Hammam massage.
The indications and services of Mrs. Mina are excellent, expert and attentive in her work with a considerable cultural background.
I highly recommend
(Original)
Ottima posizione, fuori dal caos della Medina. Servizio e camere buono.
Ottima colazione, e confortevole Spa.
Meraviglioso massaggio Hammam.
Eccellenti le indicazioni e i servizi della Sig.ra Mina, esperta e attenta nel suo lavoro con un bagaglio culturale notevole.
Consiglio vivamente
Great breakfast, and comfortable Spa.
Wonderful Hammam massage.
The indications and services of Mrs. Mina are excellent, expert and attentive in her work with a considerable cultural background.
I highly recommend
(Original)
Ottima posizione, fuori dal caos della Medina. Servizio e camere buono.
Ottima colazione, e confortevole Spa.
Meraviglioso massaggio Hammam.
Eccellenti le indicazioni e i servizi della Sig.ra Mina, esperta e attenta nel suo lavoro con un bagaglio culturale notevole.
Consiglio vivamente
Trip typeVacation
Rooms4.0
Service4.0
Location5.0
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Natércia Ferreira5 months ago on Google1/5
(Translated by Google) It does not correspond at all to a European 5 star hotel. Old hotel and without the charm we see in the photos on the official website. Breakfast very poor. …
(Translated by Google) It does not correspond at all to a European 5 star hotel. Old hotel and without the charm we see in the photos on the official website. Breakfast very poor.
I paid the airport transfer to the receptionist in cash and noticed the next day that I was also charged with a Visa card. I exchanged several emails with the hotel until they accepted the error, even so the money was not returned to me because they say it is not possible even though I have an international account number. I don't recommend it, a 5-star hotel is not supposed to make a “mistake” deliberately or not and that it doesn't rush to solve it.
Little honest.
(Original)
Não corresponde em nada a um hotel de 5 estrelas europeu. Hotel antigo e sem o charme que vemos nas fotografias do site oficial. Pequeno almoço muito pobre.
Paguei o transfere para o aeroporto ao recepcionista em dinheiro e reparei no dia seguinte que me foi debitado também em cartão Visa. Troquei vários e-mail com o hotel até assumirem o erro, mesmo assim o dinheiro não me foi devolvido porque dizem não ser possível apesar de eu ter um número de conta internacional. Não recomendo, não é suposto que um hotel de 5 estrelas cometa “um erro” de forma deliberado ou não e que não se apresse a resolvê-lo.
Pouco honestos.
I paid the airport transfer to the receptionist in cash and noticed the next day that I was also charged with a Visa card. I exchanged several emails with the hotel until they accepted the error, even so the money was not returned to me because they say it is not possible even though I have an international account number. I don't recommend it, a 5-star hotel is not supposed to make a “mistake” deliberately or not and that it doesn't rush to solve it.
Little honest.
(Original)
Não corresponde em nada a um hotel de 5 estrelas europeu. Hotel antigo e sem o charme que vemos nas fotografias do site oficial. Pequeno almoço muito pobre.
Paguei o transfere para o aeroporto ao recepcionista em dinheiro e reparei no dia seguinte que me foi debitado também em cartão Visa. Troquei vários e-mail com o hotel até assumirem o erro, mesmo assim o dinheiro não me foi devolvido porque dizem não ser possível apesar de eu ter um número de conta internacional. Não recomendo, não é suposto que um hotel de 5 estrelas cometa “um erro” de forma deliberado ou não e que não se apresse a resolvê-lo.
Pouco honestos.
Trip typeVacation · Friends
Rooms3.0
Service3.0
Location3.0
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Sly Decorasiona month ago on Google5/5
(Translated by Google) Very well located, a very warm welcome, hearty breakfast. The rooms should be better maintained because there are some problems like faulty flush or sink stopper that does not work, faulty sockets, peeling paint... …
(Translated by Google) Very well located, a very warm welcome, hearty breakfast. The rooms should be better maintained because there are some problems like faulty flush or sink stopper that does not work, faulty sockets, peeling paint...
(Original)
Très bien situé, un accueil très chaleureux, petit déjeuner copieux. Les chambres devraient être mieux entretenues car il y a quelques problèmes comme chasse d´eau défectueuse ou bouchon de lavabo qui ne fonctionne pas, prises de courant défectueuses, peintures qui s´ecaillent...
(Original)
Très bien situé, un accueil très chaleureux, petit déjeuner copieux. Les chambres devraient être mieux entretenues car il y a quelques problèmes comme chasse d´eau défectueuse ou bouchon de lavabo qui ne fonctionne pas, prises de courant défectueuses, peintures qui s´ecaillent...
Trip typeVacation · Couple
Rooms4.0
Service5.0
Location5.0
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Leonardo Leonardia month ago on Google5/5
(Translated by Google) A thousand and one nights place! Great rooms, posh neighborhood, helpful and friendly staff! In particular Mina who advised us and pampered us throughout our stay! …
(Translated by Google) A thousand and one nights place! Great rooms, posh neighborhood, helpful and friendly staff! In particular Mina who advised us and pampered us throughout our stay!
(Original)
Posto da mille e una notte! Camere stupende, quartiere elegante, personale disponibile e cordiale! In Particolare Mina che ci ha consigliato e coccolato lungo tutto il soggiorno!
(Original)
Posto da mille e una notte! Camere stupende, quartiere elegante, personale disponibile e cordiale! In Particolare Mina che ci ha consigliato e coccolato lungo tutto il soggiorno!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Foued Ra month ago on Google1/5
(Translated by Google) A very big disappointment to stay in this hotel.
A very unpleasant and haughty staff apart from the agents outside, dirty and …
A very unpleasant and haughty staff apart from the agents outside, dirty and …
(Translated by Google) A very big disappointment to stay in this hotel.
A very unpleasant and haughty staff apart from the agents outside, dirty and totally uncomfortable rooms.
The hotel is very badly soundproofed and especially the rooms we hear all the noise from the rooms next door, we report that our shower head is broken, no one has come to fix it!
I totally advise against your stay in this hotel which quite simply deserves a classification of two stars and not five!
(Original)
Une très grosse déception de séjourner au sein de cette hôtel.
Un personnel très désagréable et hautin à parts les agents à l’extérieur, des chambres sales et totalement inconfortable.
L’hotel est très mal insonorisé et surtout les chambres on entend tout le bruit des chambres d’à côté, on signale que notre pommeau de douche est cassé personne n’est venu le réparer!
Je vous déconseille totalement votre séjour au sein de cette hotel qui mérite toute simplement un classement de deux étoiles et non cinq !
A very unpleasant and haughty staff apart from the agents outside, dirty and totally uncomfortable rooms.
The hotel is very badly soundproofed and especially the rooms we hear all the noise from the rooms next door, we report that our shower head is broken, no one has come to fix it!
I totally advise against your stay in this hotel which quite simply deserves a classification of two stars and not five!
(Original)
Une très grosse déception de séjourner au sein de cette hôtel.
Un personnel très désagréable et hautin à parts les agents à l’extérieur, des chambres sales et totalement inconfortable.
L’hotel est très mal insonorisé et surtout les chambres on entend tout le bruit des chambres d’à côté, on signale que notre pommeau de douche est cassé personne n’est venu le réparer!
Je vous déconseille totalement votre séjour au sein de cette hotel qui mérite toute simplement un classement de deux étoiles et non cinq !
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Tamara Bourahla3 months ago on Google5/5
(Translated by Google) We had a great stay, the staff is very caring.
The housekeeper Saida and Amina were top notch, very professional, the room was spotless, absolutely nothing to complain about. …
The housekeeper Saida and Amina were top notch, very professional, the room was spotless, absolutely nothing to complain about. …
(Translated by Google) We had a great stay, the staff is very caring.
The housekeeper Saida and Amina were top notch, very professional, the room was spotless, absolutely nothing to complain about.
The breakfast was very good, however lacking a bit of variety of meats.
The location is ideal everything can be done on foot and despite this the room was very quiet.
The swimming pool was very well maintained.
Small flat for the WIFI which did not work in the room.
I recommend the hotel 100%.
(Original)
Nous avons passé un excellent séjour, le personnel est au petit soin.
La gouvernante Saida et Amina ont été top, très professionnel la chambre était nickel, absolument rien à redire.
Le petit déjeuner était très bien, manque néanmoins un peu de variété de charcuterie.
L'emplacement est idéal tout peut se faire à pied et malgré cela la chambre était très calme.
Le piscine était très bien entretenue.
Petit bémol pour la WIFI qui ne fonctionnait pas dans la chambre.
Je vous recommande l'hôtel à 100%.
The housekeeper Saida and Amina were top notch, very professional, the room was spotless, absolutely nothing to complain about.
The breakfast was very good, however lacking a bit of variety of meats.
The location is ideal everything can be done on foot and despite this the room was very quiet.
The swimming pool was very well maintained.
Small flat for the WIFI which did not work in the room.
I recommend the hotel 100%.
(Original)
Nous avons passé un excellent séjour, le personnel est au petit soin.
La gouvernante Saida et Amina ont été top, très professionnel la chambre était nickel, absolument rien à redire.
Le petit déjeuner était très bien, manque néanmoins un peu de variété de charcuterie.
L'emplacement est idéal tout peut se faire à pied et malgré cela la chambre était très calme.
Le piscine était très bien entretenue.
Petit bémol pour la WIFI qui ne fonctionnait pas dans la chambre.
Je vous recommande l'hôtel à 100%.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Chuchy22105 days ago on Google4/5
(Translated by Google) Spacious and comfortable rooms. Very good situation, a walk to the Medina.
Breakfast with very good attention, the restaurant a little slower but good …
Breakfast with very good attention, the restaurant a little slower but good …
(Translated by Google) Spacious and comfortable rooms. Very good situation, a walk to the Medina.
Breakfast with very good attention, the restaurant a little slower but good quality products.
The but important and that is why it does not have 5 stars is for the attention at reception without it being bad or misbehaving, no kind of help towards the tourist.
(Original)
Habitaciones amplias y cómodas. Situación buenisima, un paseo a la Medina.
Desayuno con muy buena atención, el restaurante un pelin más lento pero productos de buena calidad.
El pero importante y por eso no lleva las 5 estrellas es por la atención en recepción sin que fuera mala ni se portarán mal, ningún tipo de ayuda hacia el turista.
Breakfast with very good attention, the restaurant a little slower but good quality products.
The but important and that is why it does not have 5 stars is for the attention at reception without it being bad or misbehaving, no kind of help towards the tourist.
(Original)
Habitaciones amplias y cómodas. Situación buenisima, un paseo a la Medina.
Desayuno con muy buena atención, el restaurante un pelin más lento pero productos de buena calidad.
El pero importante y por eso no lleva las 5 estrellas es por la atención en recepción sin que fuera mala ni se portarán mal, ningún tipo de ayuda hacia el turista.
Response from the owner4 days ago
(Translated by Google) Hello,
Thank you for taking the time to share your opinion following your stay at the Hivernage Hotel & SPA.
We are delighted to read that you enjoyed our rooms and our breakfast. Our entire team gives the best to welcome you in the best conditions and your comments on this subject are a great satisfaction for us.
We hope to have the pleasure of welcoming you back to the Hivernage Hotel & SPA.
Cordially,
The Hivernage Hotel & SPA team.
(Original)
Bonjour,
Nous vous remercions d'avoir pris le temps de partager votre avis à la suite de votre séjour à l’Hivernage Hôtel & SPA.
Nous sommes ravis de lire que vous avez apprécié nos chambres et notre petit déjeuner. L'ensemble de notre équipe donne le meilleur afin de vous accueillir dans les meilleures conditions et vos commentaires à ce sujet sont une grande satisfaction pour nous.
Nous espérons avoir le plaisir de vous accueillir de nouveau à l’Hivernage Hôtel & SPA.
Cordialement,
L’équipe Hivernage Hôtel & SPA.
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Rocio pr3 months ago on Google2/5
(Translated by Google) Super slow service in the restaurant despite having a high number of waiters. It is not 5 star at all. Much better attention in the rest of the hotels we stayed in on our trip to Morocco …
(Translated by Google) Super slow service in the restaurant despite having a high number of waiters. It is not 5 star at all. Much better attention in the rest of the hotels we stayed in on our trip to Morocco
(Original)
Servicio superlento en el restaurante a pesar de contar con un número elevado de camareros. No es un 5 estrellas en absoluto. Mucha mejor atención en el resto de hoteles en los que nos alojamos en nuestro viaje a Marruecos
(Original)
Servicio superlento en el restaurante a pesar de contar con un número elevado de camareros. No es un 5 estrellas en absoluto. Mucha mejor atención en el resto de hoteles en los que nos alojamos en nuestro viaje a Marruecos
Trip typeVacation
Rooms3.0
Service2.0
Location5.0
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Yves Valentin2 weeks ago on Google5/5
(Translated by Google) We were welcomed by a smiling, efficient team. We have found an answer to all the questions in all objectivity: currency exchange, tourist route, restaurant in the hotel and outside the hotel. …
(Translated by Google) We were welcomed by a smiling, efficient team. We have found an answer to all the questions in all objectivity: currency exchange, tourist route, restaurant in the hotel and outside the hotel.
We strongly advise
(Original)
Nous avons été accueillis par une équipe souriante, efficace. Nous avons trouvé une réponse à toutes les questions en toute objectivité : change, parcours touristique, restaurant dans l'hôtel et en dehors de l'hôtel.
Nous conseillons fortement
We strongly advise
(Original)
Nous avons été accueillis par une équipe souriante, efficace. Nous avons trouvé une réponse à toutes les questions en toute objectivité : change, parcours touristique, restaurant dans l'hôtel et en dehors de l'hôtel.
Nous conseillons fortement
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera week ago
(Translated by Google) Dear Yves,
Thank you for your kind comment following your visit to the Hivernage Hotel & SPA, it is with great pleasure that we receive your compliments. Looking forward to welcoming you again!
Cordially,
The Hivernage Hotel & SPA team
(Original)
Cher Yves,
Nous vous remercions de votre aimable commentaire suite à votre passage à l’Hivernage Hôtel & SPA, c’est avec immense plaisir que nous recevons vos compliments. Au plaisir de vous accueillir à nouveau !
Cordialement,
L’équipe de l’Hivernage Hôtel & SPA
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Sama month ago on Google5/5
(Translated by Google) Great stay. Friendly welcome. Breakfast at the top. Spacious and pleasant room. Shower not well maintained but clean. …
(Translated by Google) Great stay. Friendly welcome. Breakfast at the top. Spacious and pleasant room. Shower not well maintained but clean.
(Original)
Super sejour. Accueil sympathique. Petit déjeuner au top. Chambre spacieuse et agréable. Douche pas très entretenue mais propre.
(Original)
Super sejour. Accueil sympathique. Petit déjeuner au top. Chambre spacieuse et agréable. Douche pas très entretenue mais propre.
Trip typeVacation · Couple
Rooms5.0
Service5.0
Location5.0
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morgane di benedetto3 weeks ago on Google5/5
(Translated by Google) Great stay, hotel ideally located and perfect for nightlife, We are delighted with the warm welcome we received, the staff is adorable, a big thank you to Mina for her kindness and her availability. We will return. …
(Translated by Google) Great stay, hotel ideally located and perfect for nightlife, We are delighted with the warm welcome we received, the staff is adorable, a big thank you to Mina for her kindness and her availability. We will return. Choukran
(Original)
Super séjour, hôtel idéalement situé et parfait pour la vie nocturne , Nous sommes ravie de l'accueil chaleureux que nous avons reçu, le personnel est adorable, un grand merci à Mina pour sa gentillesse et sa disponibilité. Nous reviendrons. Choukran
(Original)
Super séjour, hôtel idéalement situé et parfait pour la vie nocturne , Nous sommes ravie de l'accueil chaleureux que nous avons reçu, le personnel est adorable, un grand merci à Mina pour sa gentillesse et sa disponibilité. Nous reviendrons. Choukran
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera week ago
(Translated by Google) Dear Morgan,
We are very happy to read that your experience at the Hivernage Hotel & SPA has left you with excellent memories.
Indeed, we are committed to ensuring that each customer has a great time at our hotel and we are delighted that you appreciated the quality of our service.
We look forward to welcoming you again.
Best regards,
The Hotel & SPA wintering team
(Original)
Chère Morgane,
Nous sommes très heureux de lire que votre expérience à l’Hivernage Hôtel & SPA vous a laissé un excellent souvenir.
En effet nous avons à cœur que chaque client passe un excellent moment au sein de notre hôtel et nous sommes ravis que vous ayez apprécié la qualité de notre service.
Nous avons hâte de vous recevoir à nouveau.
Bien cordialement,
L’équipe de l’hivernage Hôtel & SPA
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najwa joseph2 months ago on Google3/5
(Translated by Google) What a disappointment this time..
I have known the HH for years but during my stay in August the comparison with my old trips is too important not to express myself. …
I have known the HH for years but during my stay in August the comparison with my old trips is too important not to express myself. …
(Translated by Google) What a disappointment this time..
I have known the HH for years but during my stay in August the comparison with my old trips is too important not to express myself.
From our first steps in the hotel we noticed the absence of this magnificent smell of perfume which was the signature of the wintering hotel. are no longer maintained. We had booked 2 rooms, one of which (number 516) had holes in the wall and the bathroom fittings were broken. The air conditioning is quite strong and not really possible to adjust it, either you agree to be cool or even very cold (with a nauseating smell rising in the middle of the night), or you turn it off and there it is the heat wave..result the morning c is the insured handkerchief and sneezing for a large number of hotel guests. Pool side... The water is cloudy I didn't even dare to swim in it... what a pity really because I was a big fan of the Hotel Hivernage and this every time I stayed in Marrakech; but this time too disappointed. That said, the staff is very careful and the breakfast, even if its quality is no longer the same as the one I have known, remains very good.
The location is perfect, everything can be done on foot and also the reopening of the skybar at the Rooftop is excellent news because it is a very nice place with a magnificent view...
(Original)
Quelle déception cette fois ..
Je connais le HH depuis des années mais lors mon séjour en Août la comparaison avec mes anciens voyages est trop importante pour ne pas m exprimer.
Dès nos premiers pas à l'hotel nous remarquons l'absence de cette magnifique odeur de parfum qui était la signature de l hotel hivernage ..nous entrons dans un hôtel laissant place à l''odeur des tapis et moquettes de couloirs qui eux aussi ne sont plus entretenus. Nous avions réservé 2 chambres dont l une d elle (numéro 516 ) présentait des trous au mur et la robinetterie de la salle de bain cassée. La climatisation est assez forte et pas vraiment de possibilité de la régler, soit vous acceptez d être au frais voir tres froid (avec une remontée d odeur nauséabondes en pleine nuit), soit vous la coupez et là c est la canicule..résultat le matin c est le mouchoir à la main assuré et les éternuements pour un grand nombre de clients de l'hôtel. Côté piscine...L eau est trouble je n osais même pas m y baigner..quel dommage vraiment car j etais une grande fan de l Hotel Hivernage et ceci à chaque séjour sur Marrakech; mais cette fois ci trop de déception. Ceci dit le personnel est au petit soin et le petit-déjeuner même si sa qualité n est plus la même que celle que j ai connu reste tres bien.
La situation est parfaite tout peut se faire à pieds et aussi la réouverture du skybar au Rooftop est une excellente nouvelle car c'est un endroit très sympa avec une vue magnifique...
I have known the HH for years but during my stay in August the comparison with my old trips is too important not to express myself.
From our first steps in the hotel we noticed the absence of this magnificent smell of perfume which was the signature of the wintering hotel. are no longer maintained. We had booked 2 rooms, one of which (number 516) had holes in the wall and the bathroom fittings were broken. The air conditioning is quite strong and not really possible to adjust it, either you agree to be cool or even very cold (with a nauseating smell rising in the middle of the night), or you turn it off and there it is the heat wave..result the morning c is the insured handkerchief and sneezing for a large number of hotel guests. Pool side... The water is cloudy I didn't even dare to swim in it... what a pity really because I was a big fan of the Hotel Hivernage and this every time I stayed in Marrakech; but this time too disappointed. That said, the staff is very careful and the breakfast, even if its quality is no longer the same as the one I have known, remains very good.
The location is perfect, everything can be done on foot and also the reopening of the skybar at the Rooftop is excellent news because it is a very nice place with a magnificent view...
(Original)
Quelle déception cette fois ..
Je connais le HH depuis des années mais lors mon séjour en Août la comparaison avec mes anciens voyages est trop importante pour ne pas m exprimer.
Dès nos premiers pas à l'hotel nous remarquons l'absence de cette magnifique odeur de parfum qui était la signature de l hotel hivernage ..nous entrons dans un hôtel laissant place à l''odeur des tapis et moquettes de couloirs qui eux aussi ne sont plus entretenus. Nous avions réservé 2 chambres dont l une d elle (numéro 516 ) présentait des trous au mur et la robinetterie de la salle de bain cassée. La climatisation est assez forte et pas vraiment de possibilité de la régler, soit vous acceptez d être au frais voir tres froid (avec une remontée d odeur nauséabondes en pleine nuit), soit vous la coupez et là c est la canicule..résultat le matin c est le mouchoir à la main assuré et les éternuements pour un grand nombre de clients de l'hôtel. Côté piscine...L eau est trouble je n osais même pas m y baigner..quel dommage vraiment car j etais une grande fan de l Hotel Hivernage et ceci à chaque séjour sur Marrakech; mais cette fois ci trop de déception. Ceci dit le personnel est au petit soin et le petit-déjeuner même si sa qualité n est plus la même que celle que j ai connu reste tres bien.
La situation est parfaite tout peut se faire à pieds et aussi la réouverture du skybar au Rooftop est une excellente nouvelle car c'est un endroit très sympa avec une vue magnifique...
Trip typeVacation · Family
Rooms3.0
Service4.0
Location5.0
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Gemma GRAF2 months ago on Google4/5
(Translated by Google) Very good hotel, very good location to walk to the center and great services by all the staff.
Only one thing would have to be improved, the main elevator 2 out of 3 times you …
Only one thing would have to be improved, the main elevator 2 out of 3 times you …
(Translated by Google) Very good hotel, very good location to walk to the center and great services by all the staff.
Only one thing would have to be improved, the main elevator 2 out of 3 times you take it takes you down to the service area, which also gives a lot of hesitation (it's like a horror movie, it takes you down to the basements, the door opens and you try to close it quickly, but... it goes at its own pace hahaha).
But everything else is great. To highlight the breakfasts, magnificent!
(Original)
Muy buen hotel, muy buena localizacion para moverte andando al centro y un servicios estupendo por parte de todo el personal.
Solo habria que mejorar una cosa, el ascensor principal 2 de cada 3 veces que lo coges te baja a la zona de servicio, que ademas da bastante reparo (es como una peli de terror, te baja a los sotanos, la puerta se abre y tu intentas cerrarla con rapidez, pero...va a su ritmo jajaja).
Pero todo el resto estupendo. A destacar los desayunos, magnificos!!!
Only one thing would have to be improved, the main elevator 2 out of 3 times you take it takes you down to the service area, which also gives a lot of hesitation (it's like a horror movie, it takes you down to the basements, the door opens and you try to close it quickly, but... it goes at its own pace hahaha).
But everything else is great. To highlight the breakfasts, magnificent!
(Original)
Muy buen hotel, muy buena localizacion para moverte andando al centro y un servicios estupendo por parte de todo el personal.
Solo habria que mejorar una cosa, el ascensor principal 2 de cada 3 veces que lo coges te baja a la zona de servicio, que ademas da bastante reparo (es como una peli de terror, te baja a los sotanos, la puerta se abre y tu intentas cerrarla con rapidez, pero...va a su ritmo jajaja).
Pero todo el resto estupendo. A destacar los desayunos, magnificos!!!
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ofer harel2 weeks ago on Google5/5
(Translated by Google) Lovely rooms. There are items such as mirrors or tiles that are less maintained, but the hotel is beautiful, outstanding service, a good breakfast and an excellent location in the entertainment center and close to a …
(Translated by Google) Lovely rooms. There are items such as mirrors or tiles that are less maintained, but the hotel is beautiful, outstanding service, a good breakfast and an excellent location in the entertainment center and close to a 19 minute walk to the main square. recommended
(Original)
חדרים מקסימים. ישנם פריטים כמו מראה או אריח שפחות מתוחזקים אבל המלון יפה שירות יוצא מן הכלל ארוחת בוקר טובה ומיקום מצוין במרכז הבילוי וקרוב 19 דק הליכה לכיכר המרכזית. מומלץ
(Original)
חדרים מקסימים. ישנם פריטים כמו מראה או אריח שפחות מתוחזקים אבל המלון יפה שירות יוצא מן הכלל ארוחת בוקר טובה ומיקום מצוין במרכז הבילוי וקרוב 19 דק הליכה לכיכר המרכזית. מומלץ
Trip typeVacation · Family
Rooms4.0
Service5.0
Location5.0
Response from the ownera week ago
(Translated by Google) Dear Ofer,
Thank you for taking the time to share your impression following your stay at the Hivernage Hotel & SPA.
It is with great pleasure that we read that your stay was appreciated.
We are delighted that you have fully benefited from the service of our employees.
We hope to have the honor of welcoming you next time.
Cordially,
The Hivernage Hotel & SPA team
(Original)
Cher Ofer,
Nous vous remercions d'avoir pris le temps de partager votre impression suite à votre séjour à l’Hivernage Hôtel & SPA.
C'est avec grand plaisir que nous lisons que votre séjour a été apprécié.
Nous sommes enchantés que vous ayez profité pleinement du service de nos collaborateurs.
Nous espérons avoir l'honneur de vous recevoir une prochaine fois.
Cordialement,
L’équipe Hivernage Hôtel & SPA
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Kahuette Famelaa month ago on Google5/5
(Translated by Google) Hotel very well located, clean and spacious room. Hearty breakfast. Attentive and pleasant staff. Moroccan warm welcome. …
(Translated by Google) Hotel very well located, clean and spacious room. Hearty breakfast. Attentive and pleasant staff. Moroccan warm welcome.
(Original)
Hotel tres bien situé, chambre propre et spacieuse. Petit dejeuner copieux. Personnel à l'ecoute et agréable. Accueil chalereux à la marocaine.
(Original)
Hotel tres bien situé, chambre propre et spacieuse. Petit dejeuner copieux. Personnel à l'ecoute et agréable. Accueil chalereux à la marocaine.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Marc THUMELAIREa month ago on Google5/5
(Translated by Google) Delighted with my stay at the wintering, very welcoming staff, comfortable room and beds, well located, just a little constructive criticism the Moroccan lamps in the rooms are very decorative but for those who love …
(Translated by Google) Delighted with my stay at the wintering, very welcoming staff, comfortable room and beds, well located, just a little constructive criticism the Moroccan lamps in the rooms are very decorative but for those who love reading with tired eyes, plan one. headlamp, but it would be an easy detail to adjust.
(Original)
Ravi de mon séjour à l hivernage ,personnel très accueillant,chambre et lits confortables ,bien situé, juste une petite critique constructive les lampes marocaines dans les chambres sont très décos mais pour les adeptes de la lecture avec des yeux un peu fatigué prévoir une.lampe frontale ,mais ce serait un détail facile à régler.
(Original)
Ravi de mon séjour à l hivernage ,personnel très accueillant,chambre et lits confortables ,bien situé, juste une petite critique constructive les lampes marocaines dans les chambres sont très décos mais pour les adeptes de la lecture avec des yeux un peu fatigué prévoir une.lampe frontale ,mais ce serait un détail facile à régler.
Rooms5.0
Service5.0
Location5.0
Response from the ownera week ago
(Translated by Google) Dear Mark,
We would like to thank you for taking the time to leave a review of your experience at the Hivernage Hotel & SPA.
Feedback from our customers is a valuable source of information to help us improve.
Rest assured that we will share your comments with our entire team, in order to further improve our quality of service and we hope to welcome you very soon.
Cordially,
The Hivernage Hotel & SPA team
(Original)
Cher Marc,
Nous tenons à vous remercier d'avoir pris le temps de laisser un avis sur votre expérience à l’Hivernage Hôtel & SPA
Les commentaires de nos clients sont une précieuse source d’information dans le but de nous améliorer.
Soyez certain que nous partagerons vos commentaires avec toute notre équipe, afin d’améliorer toujours plus notre qualité de service et nous espérons vous accueillir très prochainement.
Cordialement,
L’équipe Hivernage Hôtel & SPA
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Sofie Herrebauta week ago on Google5/5
(Translated by Google) Ideal location to explore the city. Within walking distance. Nice rooms and good service. …
(Translated by Google) Ideal location to explore the city. Within walking distance. Nice rooms and good service.
(Original)
Ideale locatie om de stad te verkennen. Op wandelafstand. Mooie kamers en goed service.
(Original)
Ideale locatie om de stad te verkennen. Op wandelafstand. Mooie kamers en goed service.
Rooms5.0
Service5.0
Location5.0
Response from the ownera week ago
(Translated by Google) Dear Sofia,
Thank you for taking the time to share your opinion following your stay at the Hivernage Hotel & SPA.
We are delighted to read that you enjoyed our rooms and our service. Our entire team gives the best to welcome you in the best conditions and your comments on this subject are a great satisfaction for us. We hope to have the pleasure of welcoming you again during your next stay.
Best regards,
The Hivernage Hotel & SPA team
(Original)
Chère Sofie,
Nous vous remercions d'avoir pris le temps de partager votre avis à la suite de votre séjour à l’Hivernage Hotel & SPA.
Nous sommes ravis de lire que vous avez apprécié nos chambres et notre service. L'ensemble de notre équipe donne le meilleur afin de vous accueillir dans les meilleures conditions et vos commentaires à ce sujet sont une grande satisfaction pour nous. Nous espérons avoir le plaisir de vous accueillir de nouveau lors de votre prochain séjour.
Bien cordialement,
L’équipe de l’Hivernage Hôtel & SPA
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Ivanne Beruto7 months ago on Google5/5
(Translated by Google) hotel very well located room beautiful, clean and spacious!
I would like to thank all the staff for their kindness, their attentiveness and …
I would like to thank all the staff for their kindness, their attentiveness and …
(Translated by Google) hotel very well located room beautiful, clean and spacious!
I would like to thank all the staff for their kindness, their attentiveness and their professionalism!
Stay which had started badly for me and thanks to the hotel I found the smile again:) really nothing to regret on this hotel even the restaurant is very good, modern atmosphere but always with this spirit of Marrakech!
I would definitely come back!!
(Original)
hôtel très bien placé chambre belle, propre et spacieuse !
Je tiens à remercier tout le personnel pour leur gentillesse, leur écoute et leur professionnalisme !
Séjour qui avait mal commencé pour moi et grâce à l'hôtel j'ai retrouvé le sourire :) vraiment rien à regretter sur cet hôtel même le restaurant est très bon, ambiance moderne mais toujours avec cette esprit de Marrakech !
je reviendrais sans hésiter!!
I would like to thank all the staff for their kindness, their attentiveness and their professionalism!
Stay which had started badly for me and thanks to the hotel I found the smile again:) really nothing to regret on this hotel even the restaurant is very good, modern atmosphere but always with this spirit of Marrakech!
I would definitely come back!!
(Original)
hôtel très bien placé chambre belle, propre et spacieuse !
Je tiens à remercier tout le personnel pour leur gentillesse, leur écoute et leur professionnalisme !
Séjour qui avait mal commencé pour moi et grâce à l'hôtel j'ai retrouvé le sourire :) vraiment rien à regretter sur cet hôtel même le restaurant est très bon, ambiance moderne mais toujours avec cette esprit de Marrakech !
je reviendrais sans hésiter!!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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So Nad4 months ago on Google5/5
(Translated by Google) Thank you to the cleaning lady who did a great job clean room very pleasant thank you to them !!
And thank you also to hicham who takes care of the suitcases and his customers …
And thank you also to hicham who takes care of the suitcases and his customers …
(Translated by Google) Thank you to the cleaning lady who did a great job clean room very pleasant thank you to them !!
And thank you also to hicham who takes care of the suitcases and his customers during the reception, very very kind thank you!
👌💯
(Original)
Merci au femme de ménage qui ont fait un super travail chambre propre très agréable merci à elles !!
Et merci aussi à hicham qui s’occupe des valises et ses client lors de l’accueil , très très gentil merci !
👌💯
And thank you also to hicham who takes care of the suitcases and his customers during the reception, very very kind thank you!
👌💯
(Original)
Merci au femme de ménage qui ont fait un super travail chambre propre très agréable merci à elles !!
Et merci aussi à hicham qui s’occupe des valises et ses client lors de l’accueil , très très gentil merci !
👌💯
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Carlos Lopez5 months ago on Google2/5
(Translated by Google) What I did not like was the attention of the receptionist. He had an air of superiority, a bit despotic in his speech and in the tone of his voice, I don't feel that he treated us well. From the way he treated us, I …
(Translated by Google) What I did not like was the attention of the receptionist. He had an air of superiority, a bit despotic in his speech and in the tone of his voice, I don't feel that he treated us well. From the way he treated us, I got the feeling that for him we *didn't* FIT in that hotel. Perhaps because we arrived in motorcycle gear and after having traveled 500 km through the desert. Probably if he had arrived with a tuxedo and a tie, surely the treatment would have been different. And we had chosen to go to that hotel because after the motorcycle route we did that day we wanted to go to a good hotel with a SPA. That in the end we did not use it because of the disappointment that I took with the receptionist. Something very important when arriving at the hotel is the first contact with the staff. Its determinant.
The rest of the staff very attentive, especially the boy who is outside the hotel to receive guests, he was very aware of our arrival and the motorcycle.
The hotel is a 5 star located in hivernage which is a very exclusive and safe area. In this area there are policemen on every corner which makes the place very safe. Especially because in our case we went on a motorcycle and parked it on the street and seeing such security it was not necessary to put it in the hotel parking lot. The attention of the staff that is outside the hotel is formidable. The room is very spacious and very nice. A huge bathroom. Very comfortable indeed. The buffet breakfast very, very good. It had a wide variety of foods to choose from.
(Original)
Lo que no me gusto fue la atención del recepcionista. Tenía unos aires de superioridad, un poco déspota en el hablar y en el tono de su voz, no siento que nos haya atendido bien. Por la forma en que nos trato, tuve la sensación de que para el no * ENCAJABAMOS * en ese hotel. Quizás porque llegamos con atuendo de motorista y después de haber recorrido 500 km por el desierto. Probablemente si hubiese llegado con un esmoquin y una corbata, seguro que el trato hubiese sido diferente. Y habíamos elegido ir a ese hotel porque después de la ruta en moto que hicimos ese día queríamos ir a un buen hotel con SPA. Que al final no utilizamos por la decepción que me lleve con el recepcionista. Algo muy importante al llegar al hotel es el primer contacto con el personal. Es determinante.
El resto del personal muy atentos, sobre todo el chico que esta fuera del hotel para recibir a los huéspedes, el estuvo muy pendiente de nuestra llegada y de la moto.
El hotel es un 5 estrellas ubicado en hivernage que es una zona muy exclusiva y segura. Esta zona hay policías en cada esquina lo que hace que el lugar sea muy seguro. Sobre todo porque en nuestro caso fuimos en moto y la aparcamos en la calle y al ver tal seguridad no hizo falta meterla en el parking del hotel. La atención del personal que esta en el exterior del hotel formidable. La habitación muy amplia y muy bonita. Una sala de baño inmensa. Muy confortable la verdad. El desayuno buffet muy pero muy bueno. Tenía una gran variedad de alimentos para elegir.
The rest of the staff very attentive, especially the boy who is outside the hotel to receive guests, he was very aware of our arrival and the motorcycle.
The hotel is a 5 star located in hivernage which is a very exclusive and safe area. In this area there are policemen on every corner which makes the place very safe. Especially because in our case we went on a motorcycle and parked it on the street and seeing such security it was not necessary to put it in the hotel parking lot. The attention of the staff that is outside the hotel is formidable. The room is very spacious and very nice. A huge bathroom. Very comfortable indeed. The buffet breakfast very, very good. It had a wide variety of foods to choose from.
(Original)
Lo que no me gusto fue la atención del recepcionista. Tenía unos aires de superioridad, un poco déspota en el hablar y en el tono de su voz, no siento que nos haya atendido bien. Por la forma en que nos trato, tuve la sensación de que para el no * ENCAJABAMOS * en ese hotel. Quizás porque llegamos con atuendo de motorista y después de haber recorrido 500 km por el desierto. Probablemente si hubiese llegado con un esmoquin y una corbata, seguro que el trato hubiese sido diferente. Y habíamos elegido ir a ese hotel porque después de la ruta en moto que hicimos ese día queríamos ir a un buen hotel con SPA. Que al final no utilizamos por la decepción que me lleve con el recepcionista. Algo muy importante al llegar al hotel es el primer contacto con el personal. Es determinante.
El resto del personal muy atentos, sobre todo el chico que esta fuera del hotel para recibir a los huéspedes, el estuvo muy pendiente de nuestra llegada y de la moto.
El hotel es un 5 estrellas ubicado en hivernage que es una zona muy exclusiva y segura. Esta zona hay policías en cada esquina lo que hace que el lugar sea muy seguro. Sobre todo porque en nuestro caso fuimos en moto y la aparcamos en la calle y al ver tal seguridad no hizo falta meterla en el parking del hotel. La atención del personal que esta en el exterior del hotel formidable. La habitación muy amplia y muy bonita. Una sala de baño inmensa. Muy confortable la verdad. El desayuno buffet muy pero muy bueno. Tenía una gran variedad de alimentos para elegir.
Trip typeVacation · Couple
Rooms5.0
Service1.0
Location5.0
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Mickaël TURGEMAN2 months ago on Google4/5
(Translated by Google) Very good except for lack of soundproofing and the services lack of responsiveness.
You still have to make a little effort to be on top. …
You still have to make a little effort to be on top. …
(Translated by Google) Very good except for lack of soundproofing and the services lack of responsiveness.
You still have to make a little effort to be on top.
Value for money and perfect location
(Original)
Tres bien sauf manque d insonorisation et le services manque de réactivité.
Il faut faire encore un petit effort pour etre au top .
Rapport qualité prix et emplacement parfait
You still have to make a little effort to be on top.
Value for money and perfect location
(Original)
Tres bien sauf manque d insonorisation et le services manque de réactivité.
Il faut faire encore un petit effort pour etre au top .
Rapport qualité prix et emplacement parfait
Rooms4.0
Service3.0
Location5.0
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Saïmone Saïmone6 months ago on Google4/5
(Translated by Google) Hotel ideally located in the Hivernage district: Very easy and quick to walk to Jemaa El Fna square where the souks and roof top restaurants are located. Regarding the evening, many restaurants and pubs with terraces …
(Translated by Google) Hotel ideally located in the Hivernage district: Very easy and quick to walk to Jemaa El Fna square where the souks and roof top restaurants are located. Regarding the evening, many restaurants and pubs with terraces nearby, which is very significant.
Room very clean but very noisy due to noise from the street.
The staff is very friendly and very welcoming.
Recommended with a room that does not face the street.
(Original)
Hôtel idéalement bien situé dans le quartier Hivernage : Très facile et rapide d’aller à pied à la place Jemaa El Fna où se trouvent les souks et les restaurants roof top. Concernant le soir, beaucoup de restaurants et pub avec terrasse à proximité, ce qui est très appréciable.
Chambre très propre mais très bruyante à cause des bruits de la rue.
Le personnel est très aimable et très accueillant.
A recommander avec chambre qui ne donne pas sur la rue.
Room very clean but very noisy due to noise from the street.
The staff is very friendly and very welcoming.
Recommended with a room that does not face the street.
(Original)
Hôtel idéalement bien situé dans le quartier Hivernage : Très facile et rapide d’aller à pied à la place Jemaa El Fna où se trouvent les souks et les restaurants roof top. Concernant le soir, beaucoup de restaurants et pub avec terrasse à proximité, ce qui est très appréciable.
Chambre très propre mais très bruyante à cause des bruits de la rue.
Le personnel est très aimable et très accueillant.
A recommander avec chambre qui ne donne pas sur la rue.
Trip typeVacation · Family
Rooms4.0
Service5.0
Location5.0
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Cristina Benvenuti5 months ago on Google5/5
(Translated by Google) Above expectations: friendly and helpful staff, excellent location, great breakfast, close to everything !!!! I highly recommend it !!!! …
(Translated by Google) Above expectations: friendly and helpful staff, excellent location, great breakfast, close to everything !!!! I highly recommend it !!!!
(Original)
Al di sopra delle aspettative: personale gentile e disponibile, posizione eccellente, ottima colazione, vicino a tutto!!!! Lo consiglio vivamente!!!!
(Original)
Al di sopra delle aspettative: personale gentile e disponibile, posizione eccellente, ottima colazione, vicino a tutto!!!! Lo consiglio vivamente!!!!
Trip typeVacation · Friends
Rooms5.0
Service5.0
Location5.0
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Sergio Alexis Gutiérrez Suárez2 months ago on Google5/5
(Translated by Google) Spectacular hotel about 7 minutes walk from Jemaa El Fna Square, a very safe and pleasant area. The attention of the staff was excellent. …
(Translated by Google) Spectacular hotel about 7 minutes walk from Jemaa El Fna Square, a very safe and pleasant area. The attention of the staff was excellent.
(Original)
Hotel espectacular a unos 7 minutos caminando de la Plaza Jemaa El Fna,una zona muy segura y agradable.La atención del personal fue excelente.
(Original)
Hotel espectacular a unos 7 minutos caminando de la Plaza Jemaa El Fna,una zona muy segura y agradable.La atención del personal fue excelente.
Trip typeVacation · Couple
Rooms5.0
Service5.0
Location5.0
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Ayoub A3 months ago on Google5/5
(Translated by Google) Nothing more to add, a hotel with all the necessary comforts. …
(Translated by Google) Nothing more to add, a hotel with all the necessary comforts.
Very good treatment of the receptionists and cleaning service.
(Original)
Nada más que añadir, un hotel con todas las comodidades necesarias.
Muy bien trato de los recepcionistas y servicio de limpieza.
Very good treatment of the receptionists and cleaning service.
(Original)
Nada más que añadir, un hotel con todas las comodidades necesarias.
Muy bien trato de los recepcionistas y servicio de limpieza.
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Kaoutar Lazar2 months ago on Google5/5
(Translated by Google) Good location, delicious breakfast, nice staff and clean rooms …
(Translated by Google) Good location, delicious breakfast, nice staff and clean rooms
(Original)
Gute Lage, leckeres Frühstück, nettes Personal und saubere Zimmer
(Original)
Gute Lage, leckeres Frühstück, nettes Personal und saubere Zimmer
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N
Nadia5 months ago on 
ZenHotels.com8.1/10
(Translated by Google) Professional and very kind staff listening to customers and caring, thank you very much to the staff at the reception in the restaurant, concierge without forgetting anyone …
Visited in June
N
Nadia5 months ago on 
ZenHotels.com8.1/10
(Translated by Google) Professional and very kind staff listening to customers and caring, thank you very much to the staff at the reception in the restaurant, concierge without forgetting anyone …
Visited in June
Mouni Diniaa month ago on Google5/5
(Translated by Google) Pleasant stay, friendly staff, very good service
Mina of the competent, attentive customer relationship … …
Mina of the competent, attentive customer relationship … …
(Translated by Google) Pleasant stay, friendly staff, very good service
Mina of the competent, attentive customer relationship …
(Original)
Agréable séjour, personnel accueillant, très bon service
Mina de la relation clientèle compétente,attentionnée …
Mina of the competent, attentive customer relationship …
(Original)
Agréable séjour, personnel accueillant, très bon service
Mina de la relation clientèle compétente,attentionnée …
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera week ago
(Translated by Google) Dear Mouni,
Thank you for taking the time to share your opinion following your stay at the Hivernage Hotel & SPA.
We are delighted to read that you appreciated our staff and the quality of our service. Our entire team gives the best to welcome you in the best conditions and your comments on this subject are a great satisfaction for us. We hope to have the pleasure of welcoming you again during your next stay.
Cordially,
The Hivernage Hotel & SPA team
(Original)
Chère Mouni,
Nous vous remercions d'avoir pris le temps de partager votre avis à la suite de votre séjour à l’Hivernage Hôtel & SPA.
Nous sommes ravis de lire que vous avez apprécié notre staff et la qualité de notre service. L'ensemble de notre équipe donne le meilleur afin de vous accueillir dans les meilleures conditions et vos commentaires à ce sujet sont une grande satisfaction pour nous. Nous espérons avoir le plaisir de vous accueillir de nouveau lors de votre prochain séjour.
Cordialement,
L’équipe de l’Hivernage Hôtel & SPA
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Ashley Fruchart6 months ago on Google1/5
(Translated by Google) We had reported a problem with the toilets after our 2nd day which was never dealt with in our 8 days. …
(Translated by Google) We had reported a problem with the toilets after our 2nd day which was never dealt with in our 8 days.
We benefit from a reduction on meals and the spa following an offer, when we see the invoice after payment of course we have never had this reduction.
And we realized that if we did not tip the lady who manages the pancakes for breakfast we could wait a long time to be served in the morning.
The quality of the service, the reception and the rooms absolutely does not reflect a 5 star.
We were very disappointed and we absolutely do not recommend it.
(Original)
Nous avions signaler un probleme avec les toilettes au bout de notre 2eme jour qui n’a jamais etait traite de nos 8jours.
Nous bénéficions d’une reduction sur les repas et le spa suite a une offre, au moment de voir la facture après paiement bien sur nous n’avons jamais eu cette reduction.
Et nous nous sommes rendu compte que si nous ne donnions pas un pourboire a la dame qui gere les crepes du petit déjeuner nous pouvions attendre bien longtemps pour être servie le matin.
La qualité du service, de l’accueil et des chambres ne reflète absolument pas un 5 étoiles .
Nous avons était tres déçu et nous ne le recommanderons absolument pas.
We benefit from a reduction on meals and the spa following an offer, when we see the invoice after payment of course we have never had this reduction.
And we realized that if we did not tip the lady who manages the pancakes for breakfast we could wait a long time to be served in the morning.
The quality of the service, the reception and the rooms absolutely does not reflect a 5 star.
We were very disappointed and we absolutely do not recommend it.
(Original)
Nous avions signaler un probleme avec les toilettes au bout de notre 2eme jour qui n’a jamais etait traite de nos 8jours.
Nous bénéficions d’une reduction sur les repas et le spa suite a une offre, au moment de voir la facture après paiement bien sur nous n’avons jamais eu cette reduction.
Et nous nous sommes rendu compte que si nous ne donnions pas un pourboire a la dame qui gere les crepes du petit déjeuner nous pouvions attendre bien longtemps pour être servie le matin.
La qualité du service, de l’accueil et des chambres ne reflète absolument pas un 5 étoiles .
Nous avons était tres déçu et nous ne le recommanderons absolument pas.
Trip typeCouple
Rooms2.0
Service1.0
Location4.0
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Sylvain bourbona year ago on Google3/5
(Translated by Google) Good but nothing more. This 5 star hotel would be more of a 3-4 star category. Location is its main value. It seems lacking in maintenance, it's a shame. The breakfast is not 5 star. …
(Translated by Google) Good but nothing more. This 5 star hotel would be more of a 3-4 star category. Location is its main value. It seems lacking in maintenance, it's a shame. The breakfast is not 5 star.
(Original)
Bien mais sans plus. Cet hôtel 5 étoiles serait plutôt d'une catégorie 3-4 étoiles. L'emplacement est sa principale valeur. Il semble manqué d'entretien c'est dommage. Le petit déjeuner n'est pas digne d'un 5 étoiles.
(Original)
Bien mais sans plus. Cet hôtel 5 étoiles serait plutôt d'une catégorie 3-4 étoiles. L'emplacement est sa principale valeur. Il semble manqué d'entretien c'est dommage. Le petit déjeuner n'est pas digne d'un 5 étoiles.
Trip typeCouple
Rooms3.0
Service3.0
Location5.0
Response from the owner11 months ago
(Translated by Google) Dear Sylvain,
Thank you for your feedback and we will gladly retain the 'property' and 'strategic location' you liked and we thank you.
For The Breakfast you mentioned, please know that we try and always will try to adapt it to everyone and it would be kind of you to let us know your preferences to arrange it to your liking.
The maintenance of spaces is everyone's business at Hivernage Hotel & spa, which explains the various positive feedback on this subject, which is a top priority.
However if you have encountered any inconsistencies we apologize and hope to live up to your expectations in the near future.
Thank you very much and see you very soon.
(Original)
Cher Sylvain,
Merci pour votre retour et nous retiendrons volontiers le 'bien' et 'l'emplacement stratégique' que vous avez aimé et nous vous en remercions.
Pour Le petit-déjeuner que vous avez évoqué, sachez que nous essayons et essaierons toujours de l'adapter à tout un chacun et il serai gentil de votre part de nous communiquer vos préférences pour l'arranger à votre goût.
L'entretien des espaces est affaire de tous chez nous à Hivernage Hotel & spa ce qui explique les différents retours positifs sur ce sujet qui est priorité absolue.
Toutefois si vous avez rencontré des incohérences nous nous en excusons en espérant être à la hauteur de vos attentes dans un futur proche.
Merci beaucoup et à très bientôt.
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Mme B6 months ago on Google5/5
(Translated by Google) A very nice hotel ideally located, the rooms are large and very nicely decorated, everything is available for a pleasant stay, however the windows let outside noise through and in the morning the cleaning ladies push …
(Translated by Google) A very nice hotel ideally located, the rooms are large and very nicely decorated, everything is available for a pleasant stay, however the windows let outside noise through and in the morning the cleaning ladies push the furniture which squeaks on the floor. which generates a lot of noise, pads under the furniture would avoid this inconvenience.
The breakfast is absolutely delicious, varied and very complete.
The hotel employees are very warm and fully prepared to sweeten our stay.
The hotel restaurant "la table du marché" is excellent and offers a varied menu on the restaurant side as well as snacking, there are also delicious pastries.
A special mention for the waiter Mohamed Amine who is absolutely sunny and who gave us attentive service every time.
(Original)
Un très bel hôtel idéalement situé, les chambres sont grandes et très joliment décorées, tout est mis à disposition pour y passer un agréable séjour cependant les vitres laissent passer le bruit extérieur et le matin les femmes de ménage poussent les meubles qui grincent au sol ce qui génère beaucoup de bruit, des patins sous les meubles eviteraient ce désagrément.
Le petit déjeuner est absolument délicieux, varié et très complet.
Les employés de l'hôtel sont très chaleureux et entièrement disposés à adoucir notre séjour.
Le restaurant de l'hôtel "la table du marché" est excellent et propose une carte variée du côté resto comme snacking, on y trouve également de délicieuses pâtisseries.
Une mention spéciale pour le serveur Mohamed Amine qui est absolument solaire et qui nous a apporté un service attentionné à chaque fois.
The breakfast is absolutely delicious, varied and very complete.
The hotel employees are very warm and fully prepared to sweeten our stay.
The hotel restaurant "la table du marché" is excellent and offers a varied menu on the restaurant side as well as snacking, there are also delicious pastries.
A special mention for the waiter Mohamed Amine who is absolutely sunny and who gave us attentive service every time.
(Original)
Un très bel hôtel idéalement situé, les chambres sont grandes et très joliment décorées, tout est mis à disposition pour y passer un agréable séjour cependant les vitres laissent passer le bruit extérieur et le matin les femmes de ménage poussent les meubles qui grincent au sol ce qui génère beaucoup de bruit, des patins sous les meubles eviteraient ce désagrément.
Le petit déjeuner est absolument délicieux, varié et très complet.
Les employés de l'hôtel sont très chaleureux et entièrement disposés à adoucir notre séjour.
Le restaurant de l'hôtel "la table du marché" est excellent et propose une carte variée du côté resto comme snacking, on y trouve également de délicieuses pâtisseries.
Une mention spéciale pour le serveur Mohamed Amine qui est absolument solaire et qui nous a apporté un service attentionné à chaque fois.
Trip typeCouple
Rooms4.0
Service4.0
Location5.0
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arik ben hamou3 months ago on Google2/5
(Translated by Google) Worst service Three requests were not answered by the reception Air conditioner in the room does not work.
They don't really care …
They don't really care …
(Translated by Google) Worst service Three requests were not answered by the reception Air conditioner in the room does not work.
They don't really care
(Original)
שירות גרוע ביותר שלוש בקשות לא נענו על ידי הקבלה מזגן בחדר לא עובד.
לא ממש מעניין אותם
They don't really care
(Original)
שירות גרוע ביותר שלוש בקשות לא נענו על ידי הקבלה מזגן בחדר לא עובד.
לא ממש מעניין אותם
Trip typeVacation · Family
Rooms3.0
Service1.0
Location5.0
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Najoua Ajjour2 weeks ago on Google5/5
(Translated by Google) The best SPA of my life. A hammam with products and magic scrub …
(Translated by Google) The best SPA of my life. A hammam with products and magic scrub
(Original)
Le meilleur SPA de ma vie. Un hammam avec produits et gommage magique
(Original)
Le meilleur SPA de ma vie. Un hammam avec produits et gommage magique
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the ownera week ago
(Translated by Google) Dear Najoua,
What a pleasure to read your comment! We sincerely thank you and will share it with the whole team. We hope to see you again very soon at the Hivernage Hotel & SPA.
Cordially,
The Hivernage Hotel & SPA team
(Original)
Chère Najoua,
Quel plaisir de lire votre commentaire ! Nous vous remercions sincèrement et le partagerons avec l'ensemble de l'équipe. Nous espérons vous revoir très prochainement à l’Hivernage Hôtel & SPA.
Cordialement,
L’équipe de l’Hivernage Hôtel & SPA
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Andreas Fleischer3 weeks ago on Google5/5
(Translated by Google) Good location especially for young people.
Friendly team and good breakfast …
Friendly team and good breakfast …
(Translated by Google) Good location especially for young people.
Friendly team and good breakfast
(Original)
Gute Lage besonders für junge Leute.
Freundliches Team und gutes Frühstück
Friendly team and good breakfast
(Original)
Gute Lage besonders für junge Leute.
Freundliches Team und gutes Frühstück
Response from the ownera week ago
(Translated by Google) Dear Andreas,
The entire Hivernage Hotel & SPA team would like to thank you for taking the time to share your positive opinion on your recent visit. Hoping to have the pleasure of welcoming you soon.
Cordially,
The Hivernage Hotel & SPA team
(Original)
Cher Andreas,
Toute l'équipe de l’Hivernage Hôtel & SPA souhaite vous remercier d'avoir pris le temps de partager votre avis positif sur votre récente venue. En espérant avoir le plaisir de vous accueillir prochainement.
Cordialement,
L’équipe de L’hivernage Hôtel & SPA
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avi alos8 months ago on Google1/5
(Translated by Google) Any connection between a 5 star hotel and this hotel is accidental
most. The hotel is old and unmaintained. …
most. The hotel is old and unmaintained. …
(Translated by Google) Any connection between a 5 star hotel and this hotel is accidental
most. The hotel is old and unmaintained.
Poor breakfast and not suitable for 5 stars under any circumstances.
Shower with an awkward stream of water. No curtain in the bath!
They are nice at the reception but very very reticent. We got our room not before 3pm.
Bad-smelling rooms.
(Original)
כל קשר בין מלון 5 כוכבים למלון הזה הוא מקרי
ביותר. המלון ישן ולא מתוחזק.
ארוחת בוקר דלה ולא מתאימה ל5 כוכבים בשום מצב.
מקלחת עם זרם מים מביך. אין וילון באמבטיה!
הם נחמדים בקבלה אבל מאוד מאוד ריטיים. קיבלנו את החדר שלנו לא לפני שעה 3 בצהריים.
חדרים עם ריח רע.
most. The hotel is old and unmaintained.
Poor breakfast and not suitable for 5 stars under any circumstances.
Shower with an awkward stream of water. No curtain in the bath!
They are nice at the reception but very very reticent. We got our room not before 3pm.
Bad-smelling rooms.
(Original)
כל קשר בין מלון 5 כוכבים למלון הזה הוא מקרי
ביותר. המלון ישן ולא מתוחזק.
ארוחת בוקר דלה ולא מתאימה ל5 כוכבים בשום מצב.
מקלחת עם זרם מים מביך. אין וילון באמבטיה!
הם נחמדים בקבלה אבל מאוד מאוד ריטיים. קיבלנו את החדר שלנו לא לפני שעה 3 בצהריים.
חדרים עם ריח רע.
Trip typeVacation
Rooms1.0
Service4.0
Location3.0
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Nabil ES-SALHI7 months ago on Google5/5
(Translated by Google) With its casino, cocktail lounges, nightclubs in hotels and chic international restaurants hosting concerts, the refined and modern district of Hivernage is renowned for its nightlife. With domes and columns in the …
(Translated by Google) With its casino, cocktail lounges, nightclubs in hotels and chic international restaurants hosting concerts, the refined and modern district of Hivernage is renowned for its nightlife. With domes and columns in the style of ancient Egypt, the Royal Theater has an amphitheater where concerts are held. Not far from there, with their huge water mirror and the mountains as a backdrop, the Menara gardens date from the 12th century. El-Harti Park includes fountains and a rose garden.
(Original)
Avec son casino, ses salons à cocktails, ses discothèques dans les hôtels et ses restaurants internationaux chics accueillant des concerts, le quartier raffiné et moderne de l'Hivernage est réputé pour sa vie nocturne. Doté de coupoles et de colonnes dans le style de l'Égypte antique, le théâtre royal comporte un amphithéâtre où des concerts ont lieu. Non loin de là, avec leur immense miroir d'eau et les montagnes pour toile de fond, les jardins de la Ménara datent du XIIe siècle. Le parc El-Harti comprend des fontaines et une roseraie.
(Original)
Avec son casino, ses salons à cocktails, ses discothèques dans les hôtels et ses restaurants internationaux chics accueillant des concerts, le quartier raffiné et moderne de l'Hivernage est réputé pour sa vie nocturne. Doté de coupoles et de colonnes dans le style de l'Égypte antique, le théâtre royal comporte un amphithéâtre où des concerts ont lieu. Non loin de là, avec leur immense miroir d'eau et les montagnes pour toile de fond, les jardins de la Ménara datent du XIIe siècle. Le parc El-Harti comprend des fontaines et une roseraie.
Trip typeBusiness · Solo
Rooms5.0
Service5.0
Location5.0
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Yas Bs5 months ago on Google1/5
(Translated by Google) Catastrophic hotel it does not deserve 5 star wifi which does not even work in the hotel, unpleasant reception staff. …
(Translated by Google) Catastrophic hotel it does not deserve 5 star wifi which does not even work in the hotel, unpleasant reception staff.
(Original)
Hôtel catastrophique il ne mérite pas 5 étoile wifi qui ne fonctionne même pas dans l’hôtel , personnel accueil désagréable .
(Original)
Hôtel catastrophique il ne mérite pas 5 étoile wifi qui ne fonctionne même pas dans l’hôtel , personnel accueil désagréable .
Trip typeVacation
Rooms1.0
Service1.0
Location1.0
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Laurine Chalumeaua year ago on Google5/5
(Translated by Google) Very well located hotel with spacious and clean room. Varied breakfast,
welcoming and helpful staff special mention to front desk Sarah and lifeguard …
welcoming and helpful staff special mention to front desk Sarah and lifeguard …
(Translated by Google) Very well located hotel with spacious and clean room. Varied breakfast,
welcoming and helpful staff special mention to front desk Sarah and lifeguard Osama. We will return with pleasure
(Original)
Hôtel très bien placé avec chambre spacieuse et propre. Petit déjeuner varié,
personnel accueillant et serviable mention spéciale à Sarah de l’accueil et Oussama le maître nageur. Nous y retournerons avec plaisir
welcoming and helpful staff special mention to front desk Sarah and lifeguard Osama. We will return with pleasure
(Original)
Hôtel très bien placé avec chambre spacieuse et propre. Petit déjeuner varié,
personnel accueillant et serviable mention spéciale à Sarah de l’accueil et Oussama le maître nageur. Nous y retournerons avec plaisir
Trip typeVacation · Couple
Rooms5.0
Service5.0
Location5.0
Response from the owner11 months ago
(Translated by Google) Dear Lauren,
We are happy and delighted that your Hivernage experience has been a total success as you describe.
Sarah and Oussama warmly thank you for your testimonials as well as the entire Hivernage Hotel & Spa team.
See you soon.
Thanks
(Original)
Chère Laurine,
Nous sommes heureux et enchantés que votre expérience Hivernage soit une totale réussite comme vous décrivez.
Sarah et Oussama vous remercient chaleureusement pour vos témoignages ainsi que toute L'équipe Hivernage Hotel & Spa.
A très bientôt.
Merci
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Najat Eddoumya week ago on Google5/5
(Translated by Google) Too bad the pool is small and no sun
(Original) …
(Original) …
(Translated by Google) Too bad the pool is small and no sun
(Original)
Dommage que la piscine soit petite et pas de soleil
(Original)
Dommage que la piscine soit petite et pas de soleil
Trip typeVacation · Friends
Rooms5.0
Service5.0
Location5.0
Response from the ownera week ago
(Translated by Google) Dear Najat,
Thank you for your review and for your 5-star rating following your stay at the Hivernage Hotel & SPA.
Looking forward to welcoming you again!
Cordially,
The Hivernage Hotel & SPA team
(Original)
Chère Najat,
Nous vous remercions pour votre avis et pour votre note de 5 étoiles suite à votre passage à l’Hivernage Hôtel & SPA.
Au plaisir de vous accueillir à nouveau !
Cordialement,
L’équipe Hivernage Hôtel & SPA
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Yassin 7611 months ago on Google5/5
(Translated by Google) Royal breakfast.
Very clean room
Caring staff …
Very clean room
Caring staff …
(Translated by Google) Royal breakfast.
Very clean room
Caring staff
Free and guarded parking.
Very well equipped gym
I really recommend
(Original)
Petit déjeuner Royale.
Chambre très propre
Peronnel aux petits soins
Parking gratuit et surveillé.
Salle de sport très bien équipée
Je recommande vraiment
Very clean room
Caring staff
Free and guarded parking.
Very well equipped gym
I really recommend
(Original)
Petit déjeuner Royale.
Chambre très propre
Peronnel aux petits soins
Parking gratuit et surveillé.
Salle de sport très bien équipée
Je recommande vraiment
Response from the owner11 months ago
(Translated by Google) Hello Yassin,
We, the Hivernage Hotel & Spa teams, are grateful to you🙏🏼 and we thank you very much for these kind words.
Thank you very much and see you very soon.
(Original)
Bonjour Yassin,
Nous, les équipes de l'Hivernage Hotel & Spa vous sommes reconnaissants🙏🏼 et nous vous remercions infiniment pour ces gentils mots.
Merci bien et à très bientôt.
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Guillaume Friedrich2 years ago on Google5/5
(Translated by Google) Very good stay in this hotel
Impeccable service, lovely staff and always helpful.
Only downside at the end: when returning the room card, we are asked for a …
Impeccable service, lovely staff and always helpful.
Only downside at the end: when returning the room card, we are asked for a …
(Translated by Google) Very good stay in this hotel
Impeccable service, lovely staff and always helpful.
Only downside at the end: when returning the room card, we are asked for a payment of 400 dirham for the use of the mini bar in the room (soda cans available in a fridge)
It was not specified at all at the start and on top of that we didn’t even use a quarter of what was available so it is very expensive for the service.
Apart from that nothing to say I would come back
(Original)
Très bon séjour dans cet hôtel
Service impeccable, personnel adorable et toujours serviable.
Seul bémol à la fin : au moment de rendre la carte de la chambre, on nous demande un paiement de 400 dirham pour l’utilisation du mini bar dans la chambre ( des canettes de soda mis à disposition dans un frigo)
Cela n’a pas du tout été précisée au départ et de plus nous n’avons même pas utiliser le quart de ce qui y’avait à disposition donc cela fait très cher le service.
Mis à part cela rien a dire je reviendrais
Impeccable service, lovely staff and always helpful.
Only downside at the end: when returning the room card, we are asked for a payment of 400 dirham for the use of the mini bar in the room (soda cans available in a fridge)
It was not specified at all at the start and on top of that we didn’t even use a quarter of what was available so it is very expensive for the service.
Apart from that nothing to say I would come back
(Original)
Très bon séjour dans cet hôtel
Service impeccable, personnel adorable et toujours serviable.
Seul bémol à la fin : au moment de rendre la carte de la chambre, on nous demande un paiement de 400 dirham pour l’utilisation du mini bar dans la chambre ( des canettes de soda mis à disposition dans un frigo)
Cela n’a pas du tout été précisée au départ et de plus nous n’avons même pas utiliser le quart de ce qui y’avait à disposition donc cela fait très cher le service.
Mis à part cela rien a dire je reviendrais
Trip typeVacation · Couple
Rooms5.0
Service5.0
Location4.0
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رجب حادي2 months ago on Google5/5
(Translated by Google) They have a wonderful massage and Moroccan bath
(Original)
عندهم مساج وحمام مغربي روعة
(Original)
عندهم مساج وحمام مغربي روعة
Jamila Masrar3 years ago on Google1/5
(Translated by Google) Very disappointed with the room 201.
Waiting for 1 hour to find our reservation, we are offered 1 drink while waiting but he forgets to serve us and when I ask in room, we are told that it is not …
Waiting for 1 hour to find our reservation, we are offered 1 drink while waiting but he forgets to serve us and when I ask in room, we are told that it is not …
(Translated by Google) Very disappointed with the room 201.
Waiting for 1 hour to find our reservation, we are offered 1 drink while waiting but he forgets to serve us and when I ask in room, we are told that it is not planned!
Very small room, phone plug not accessible, impossibility to fully close the curtains of the window, infernal noise of air conditioning, bathroom sink clogged.
And the manager does not even apologize and dares to tell us that this is the standard room we booked.
I think he does not deserve the 5 stars.
(Original)
Très déçue de la chambre 201.
Attente d’1 h pour retrouver notre réservation, on nous propose 1 boisson en attendant mais il oublie de nous la servir et lorsque je la demande en chambre, on nous dit que ce n’est pas prévu!!!
Très petite chambre, prise téléphone non accessible, impossibilité de fermer entièrement le rideaux de la fenêtre, bruit infernal de la climatisation, lavabo salle de bain bouché.
Et le manager ne s’excuse même pas et ose nous dire que c’est la chambre standard que nous avons réservé.
Je trouve qu’il ne mérite pas les 5 étoiles.
Waiting for 1 hour to find our reservation, we are offered 1 drink while waiting but he forgets to serve us and when I ask in room, we are told that it is not planned!
Very small room, phone plug not accessible, impossibility to fully close the curtains of the window, infernal noise of air conditioning, bathroom sink clogged.
And the manager does not even apologize and dares to tell us that this is the standard room we booked.
I think he does not deserve the 5 stars.
(Original)
Très déçue de la chambre 201.
Attente d’1 h pour retrouver notre réservation, on nous propose 1 boisson en attendant mais il oublie de nous la servir et lorsque je la demande en chambre, on nous dit que ce n’est pas prévu!!!
Très petite chambre, prise téléphone non accessible, impossibilité de fermer entièrement le rideaux de la fenêtre, bruit infernal de la climatisation, lavabo salle de bain bouché.
Et le manager ne s’excuse même pas et ose nous dire que c’est la chambre standard que nous avons réservé.
Je trouve qu’il ne mérite pas les 5 étoiles.
Rooms1.0
Service1.0
Location5.0
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Lally Corne2 years ago on Google4/5
(Translated by Google) A very good stay in Marrakech, the location is great, the staff are pleasant and caring. We are immersed in the Moroccan atmosphere!
A small downside concerning the noise which was a nuisance on our first evening, …
A small downside concerning the noise which was a nuisance on our first evening, …
(Translated by Google) A very good stay in Marrakech, the location is great, the staff are pleasant and caring. We are immersed in the Moroccan atmosphere!
A small downside concerning the noise which was a nuisance on our first evening, we also thank the staff who took care of changing our room.
(Original)
Un très bon séjour à Marrakech, l'emplacement est très bien situé, le personnel est agréable et au soin. On est immergé dans l'ambiance marocaine !
Un petit bémol concernant le bruit qui a été un désagrément lors de notre premier soir, nous remercions par ailleurs le personnel qui s'est chargé de changer notre chambre.
A small downside concerning the noise which was a nuisance on our first evening, we also thank the staff who took care of changing our room.
(Original)
Un très bon séjour à Marrakech, l'emplacement est très bien situé, le personnel est agréable et au soin. On est immergé dans l'ambiance marocaine !
Un petit bémol concernant le bruit qui a été un désagrément lors de notre premier soir, nous remercions par ailleurs le personnel qui s'est chargé de changer notre chambre.
Trip typeVacation
Rooms4.0
Service5.0
Location5.0
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Badr Sa3 years ago on Google4/5
(Translated by Google) I had a pleasant stay, the people are friendly, the rooms are clean, the skybar view is very pretty, the breakfast is rich and varied. I had a little annoyance with a roommate very noisy but the receptionist has been …
(Translated by Google) I had a pleasant stay, the people are friendly, the rooms are clean, the skybar view is very pretty, the breakfast is rich and varied. I had a little annoyance with a roommate very noisy but the receptionist has been very helpful in coming to ask him to make less noise.
(Original)
J'ai passé un séjour agréable, les gens sont sympathiques, les chambres sont propres, la vue du skybar est très Jolie, le petit déjeuner est riche et varié. J'ai eu un petit désagrément avec un voisin de chambre très bruyant mais le réceptionniste à fait preuve de beaucoup de disponibilité en venant lui demander de faire moins de bruit.
(Original)
J'ai passé un séjour agréable, les gens sont sympathiques, les chambres sont propres, la vue du skybar est très Jolie, le petit déjeuner est riche et varié. J'ai eu un petit désagrément avec un voisin de chambre très bruyant mais le réceptionniste à fait preuve de beaucoup de disponibilité en venant lui demander de faire moins de bruit.
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Z Na year ago on Google1/5
(Translated by Google) He got degraded
It had its moment of glory but now it is a Hotel that no longer deserves its 4 stars …
It had its moment of glory but now it is a Hotel that no longer deserves its 4 stars …
(Translated by Google) He got degraded
It had its moment of glory but now it is a Hotel that no longer deserves its 4 stars
Group customers destroy hotels and no longer offer the same services
Clogged showers lamentable room service with heated and reheated dishes in short I was disappointed especially since I had been going there since 2008 and its fall began in 2017
(Original)
Il s'est dégradé
Il a eu son moment de gloire mais maintenant c'est un Hôtel qui ne mérite plus ses 4 étoiles
La clientèle de groupe détruit les hôtels et ne proposent plus les mêmes services
Douches bouchées room service lamentable avec des plats chauffés et réchauffés bref j'ai été déçue surtout que je m'y rendais depuis 2008 et sa chute a commencé en 2017
It had its moment of glory but now it is a Hotel that no longer deserves its 4 stars
Group customers destroy hotels and no longer offer the same services
Clogged showers lamentable room service with heated and reheated dishes in short I was disappointed especially since I had been going there since 2008 and its fall began in 2017
(Original)
Il s'est dégradé
Il a eu son moment de gloire mais maintenant c'est un Hôtel qui ne mérite plus ses 4 étoiles
La clientèle de groupe détruit les hôtels et ne proposent plus les mêmes services
Douches bouchées room service lamentable avec des plats chauffés et réchauffés bref j'ai été déçue surtout que je m'y rendais depuis 2008 et sa chute a commencé en 2017
Response from the owner10 months ago
(Translated by Google) Dear Z.N,
We are always very happy with your visits to us and we look forward to it.
It certainly happens that imperfections such as showers to unclog and a somewhat slow service as you say appear. We fix them as we come across them in our rounds or as the users - that is to say the customers as you point out to us, but heating and reheating dishes as described will be impossible in our kitchens.
I want to reassure you Dear Z.N that since the existence of Hivernage Hotel & Spa 5 *, we have never practiced what you describe.
As for the groups, it's just customers like you who travel in groups for a specific purpose and that we try to combine business with pleasure for optimal productivity and efficiency if these assets are ever made available. test.
Dear Z.N., we will be happy to welcome you back to our home to make you experience our same hospitality and gastronomy of which many are the followers, including you if I may say so.
See you soon.
(Original)
Chère Z.N,
Nous sommes toujours très heureux de vos passages chez nous et nous nous en réjouissons.
Il arrive certes que des imperfections comme douches à déboucher et un service un peu lent comme vous dites apparaissent, Nous les arrangeons au fur et à mesure que nous les rencontrons dans nos rondes ou que les utilisateurs -c'est-à-dire les clients comme vous- nous les signalent, mais chauffer et réchauffer des plats comme décrit sortirai de l'impossible dans nos cuisines.
Je tiens à vous rassurer Chère Z.N que depuis l'existence de Hivernage Hotel & Spa 5 *, nous n'avons jamais pratiqué ce que vous décrivez.
Pour ce qui est des groupes, ce sont juste des clients comme vous qui se déplacent en groupe dans un but précis et que nous essayons de leur joindre l'utile à l'agréable pour une productivité et efficience optimales si jamais ces atouts sont mis à épreuve.
Chère Z.N., nous nous ferons une joie de vous accueillir à nouveau chez nous pour vous faire vivre notre même hospitalité et la gastronomie dont nombreux sont les adeptes vous inclus si je peux me permettre.
A très bientôt.
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Lucrezia Papa3 years ago on Google3/5
(Translated by Google) Located in a very convenient area full of services and facilities, good breakfast and restaurant service. Unfortunately we had problems with the rooms: bad smell coming from the sewer, window that didn't close letting …
(Translated by Google) Located in a very convenient area full of services and facilities, good breakfast and restaurant service. Unfortunately we had problems with the rooms: bad smell coming from the sewer, window that didn't close letting in noise and cold, little cleaning of the rooms, some were flooded or had the shower too small. Friendly staff. Free WiFi. View from the terrace
(Original)
Situato in una zona molto comoda e ricca di servizi e strutture, buona la colazione e il servizio ristorante. Purtroppo abbiamo avuto problemi con le camere: cattivo odore proveniente dalla fognatura, finestra che non si chiudeva facendo entrare rumore e freddo, poca pulizia delle camere, alcune si allagavano o avevano la doccia troppo piccola. Personale gentile. WiFi libero. Vista dalla terrazza
(Original)
Situato in una zona molto comoda e ricca di servizi e strutture, buona la colazione e il servizio ristorante. Purtroppo abbiamo avuto problemi con le camere: cattivo odore proveniente dalla fognatura, finestra che non si chiudeva facendo entrare rumore e freddo, poca pulizia delle camere, alcune si allagavano o avevano la doccia troppo piccola. Personale gentile. WiFi libero. Vista dalla terrazza
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anis ben hadj ali2 years ago on Google1/5
(Translated by Google) Bad experience, the hotel advertised a parking lot, actually there was one but by the roadside.
My car was damaged during the night and despite the presence of cameras and the …
My car was damaged during the night and despite the presence of cameras and the …
(Translated by Google) Bad experience, the hotel advertised a parking lot, actually there was one but by the roadside.
My car was damaged during the night and despite the presence of cameras and the cooperation of the staff, the director refused to provide the elements under the pretext of a failure this evening to cover the comings and goings of "girls of joys" in the 'hotel. (Seen with my own eyes and heard with my own ears until the early morning). Fortunately I was able to count on the help of some honest people working in the hotel to help me make my repairs, at my expense, on the rental car.
I still enjoyed the human contact with many employees, which leaves me a bitter taste for this message because finally the "little staff" was more professional than the so-called leaders
(Original)
Mauvaise expérience, l'hôtel annonçait un parking, effectivement il y en avait un mais en bord de route.
Ma voiture a été endommagée pendant la nuit et malgré la présence de caméras et la coopération du personnel, le directeur a refusé de fournir les éléments en prétextant une panne ce soir la pour se couvrir des va et vient de "filles de joies" dans l'hôtel. (Vue de mes propres yeux et entendue de mes propres oreilles jusqu'au petit matin). Heureusement que j'ai pu compter sur l'aide de certaines personnes honnêtes travaillant dans l'hôtel pour m'aider à faire mes réparations, a ma charge, sur la voiture de location.
J'ai tout de même apprécié le contact humain avec beaucoup d'employés, ce qui me laisse un goût amer quant à ce message car finalement le "petit personnel" a été plus professionnel que les soit disant dirigeants
My car was damaged during the night and despite the presence of cameras and the cooperation of the staff, the director refused to provide the elements under the pretext of a failure this evening to cover the comings and goings of "girls of joys" in the 'hotel. (Seen with my own eyes and heard with my own ears until the early morning). Fortunately I was able to count on the help of some honest people working in the hotel to help me make my repairs, at my expense, on the rental car.
I still enjoyed the human contact with many employees, which leaves me a bitter taste for this message because finally the "little staff" was more professional than the so-called leaders
(Original)
Mauvaise expérience, l'hôtel annonçait un parking, effectivement il y en avait un mais en bord de route.
Ma voiture a été endommagée pendant la nuit et malgré la présence de caméras et la coopération du personnel, le directeur a refusé de fournir les éléments en prétextant une panne ce soir la pour se couvrir des va et vient de "filles de joies" dans l'hôtel. (Vue de mes propres yeux et entendue de mes propres oreilles jusqu'au petit matin). Heureusement que j'ai pu compter sur l'aide de certaines personnes honnêtes travaillant dans l'hôtel pour m'aider à faire mes réparations, a ma charge, sur la voiture de location.
J'ai tout de même apprécié le contact humain avec beaucoup d'employés, ce qui me laisse un goût amer quant à ce message car finalement le "petit personnel" a été plus professionnel que les soit disant dirigeants
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Family TRAN3 years ago on Google5/5
(Translated by Google) Very well placed, near the Medina.
The staff are lovely and helpful, the rooms are clean.
The restaurant La Table du Marché offers a variety of dishes, and very good. …
The staff are lovely and helpful, the rooms are clean.
The restaurant La Table du Marché offers a variety of dishes, and very good. …
(Translated by Google) Very well placed, near the Medina.
The staff are lovely and helpful, the rooms are clean.
The restaurant La Table du Marché offers a variety of dishes, and very good.
We couldn't test the SPA.
(Original)
Très bien placé, près de la Médina.
Le personnel est adorable et serviable, les chambres sont propres.
Le restaurant La Table du Marché propose des plats variés, et très bon.
On n'a pas pu testé le SPA.
The staff are lovely and helpful, the rooms are clean.
The restaurant La Table du Marché offers a variety of dishes, and very good.
We couldn't test the SPA.
(Original)
Très bien placé, près de la Médina.
Le personnel est adorable et serviable, les chambres sont propres.
Le restaurant La Table du Marché propose des plats variés, et très bon.
On n'a pas pu testé le SPA.
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Ana Fonseca3 years ago on Google5/5
(Translated by Google) Very friendly staff, especially at the SPA, not so much at the restaurant. Immaculate and super comfortable beds (sleeping in the clouds), impeccable WIFI service, without breaks and on all floors, very interesting …
(Translated by Google) Very friendly staff, especially at the SPA, not so much at the restaurant. Immaculate and super comfortable beds (sleeping in the clouds), impeccable WIFI service, without breaks and on all floors, very interesting rooftop, gym and free Turkish bath for guests and the courtesy products in the bathroom are Nuxe. Rooms have espresso coffee. In the corridors and elevators you can smell very typical and pleasant aromas. I was treated like a princess.
(Original)
Staff muito simpático, especialmente o do SPA, não tanto o do restaurante. Camas imaculadas e super confortáveis (de dormir nas nuvens), um serviço de WIFI impecável, sem quebras e em todos os andares, rooftop muito interessante, ginásio e banho turco gratuito para os hóspedes e os produtos de cortesia da casa de banho são Nuxe. Os quartos têm cafe expresso. Nos corredores e elevadores sente-se uns aromas muito típicos e agradáveis. Fui tratada como uma princesa.
(Original)
Staff muito simpático, especialmente o do SPA, não tanto o do restaurante. Camas imaculadas e super confortáveis (de dormir nas nuvens), um serviço de WIFI impecável, sem quebras e em todos os andares, rooftop muito interessante, ginásio e banho turco gratuito para os hóspedes e os produtos de cortesia da casa de banho são Nuxe. Os quartos têm cafe expresso. Nos corredores e elevadores sente-se uns aromas muito típicos e agradáveis. Fui tratada como uma princesa.
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audrey delaporte4 years ago on Google4/5
(Translated by Google) Good welcome, hotel very well located, quiet and good starting point for visits that can be done on foot. Nice room despite the bathroom which is getting old. The buffet breakfast is very good. …
(Translated by Google) Good welcome, hotel very well located, quiet and good starting point for visits that can be done on foot. Nice room despite the bathroom which is getting old. The buffet breakfast is very good.
(Original)
Bon accueil, hôtel très bien situé,au calme et bon point de départ pour les visites que l'on peut faire à pieds. Belle chambre malgré la salle de bain qui commence à vieillir. Le petit déjeuner buffet est très bien.
(Original)
Bon accueil, hôtel très bien situé,au calme et bon point de départ pour les visites que l'on peut faire à pieds. Belle chambre malgré la salle de bain qui commence à vieillir. Le petit déjeuner buffet est très bien.
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Jerome Berteau5 months ago on Google4/5
(Translated by Google) Very nice sky bar with a nice view
(Original) …
(Original) …
(Translated by Google) Very nice sky bar with a nice view
(Original)
Sky bar très agréable avec une belle vue
(Original)
Sky bar très agréable avec une belle vue
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Julie Gouin4 years ago on Google4/5
(Translated by Google) Breakfast is excellent. The pool is large, sunny and inviting. The staff is friendly. The wifi works well and there is a pretty big gym. It is very close to the medina. The room was not very big but there is a balcony …
(Translated by Google) Breakfast is excellent. The pool is large, sunny and inviting. The staff is friendly. The wifi works well and there is a pretty big gym. It is very close to the medina. The room was not very big but there is a balcony and a bidet.
(Original)
Le petit déjeuner est excellent. La piscine est grande, ensoleillée et invitante. Le personnel est sympathique. Le wifi fonctionne bien et il y a une salle de sport assez grande. C'est très près de la medina. La chambre n'était pas très grande mais il y a un balcon et un bidet.
(Original)
Le petit déjeuner est excellent. La piscine est grande, ensoleillée et invitante. Le personnel est sympathique. Le wifi fonctionne bien et il y a une salle de sport assez grande. C'est très près de la medina. La chambre n'était pas très grande mais il y a un balcon et un bidet.
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Toufik Yamani2 years ago on Google5/5
(Translated by Google) very nice and helpful staff. Excellent varied breakfast. Standard size room Marrakech and tastefully decorated. Good comprehensively stay. A remake ... …
(Translated by Google) very nice and helpful staff. Excellent varied breakfast. Standard size room Marrakech and tastefully decorated. Good comprehensively stay. A remake ...
(Original)
Personnel très gentil et dévoué. Excellent petit déjeuner varié . Chambre de taille standard pour Marrakech et décorée avec goût. Bon séjour de manière globale. A refaire...
(Original)
Personnel très gentil et dévoué. Excellent petit déjeuner varié . Chambre de taille standard pour Marrakech et décorée avec goût. Bon séjour de manière globale. A refaire...
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François Maher Presley2 years ago on Google2/5
(Translated by Google) With this hotel, the owner once fulfilled a lifelong dream, namely to open a luxury hotel in Marrakech, which earned its living on the edge of the medina with the first larger hotel in Marrakech. That was over a …
(Translated by Google) With this hotel, the owner once fulfilled a lifelong dream, namely to open a luxury hotel in Marrakech, which earned its living on the edge of the medina with the first larger hotel in Marrakech. That was over a decade ago, and the only thing that was luxurious was the quality of the meat in the restaurant there. But it was a 5-star hotel after all. However, that is now all out of date.
The furniture has of course suffered, the lighting in the rooms may be romantic, you could also say tiring yellowish and dark. The rooms are showing heavy wear and tear, especially in the bathrooms, and offer outdated technology. This also applies to the curtains, which are difficult to close, to the elevators whose operating lights fail, the hall, the breakfast restaurant or the toilets in the hall. The building is also very clairaudient, which applies to the outdated windows, so that the sound is full of sound between 35 and 64 decibels for almost 18 hours. You don't feel alone on the street, the technical outdoor facilities of the house and the hotel opposite hum the whole night, the music from outside penetrates the rooms, the loud speeches from people and the noises of vehicles, even the noise of the Djemaa el square -Fna, which is just under 1.5 km away, too. The cleaning staff push the heavy furniture back and forth while cleaning. Nothing is really isolated. Unfortunately, it also applies to the heat that penetrates the rooms. The air conditioning is not such, but a centrally controlled ventilation system that only blows heat into the room when switched on. It is also centrally controlled. There is no cooling. Fans are not offered. Recommendation: Open the window, which of course causes mosquito problems. Not too close. In February we had over 27 degrees in the shade during the days, which of course affects the walls, standing in the sun, and keeps the rooms very warm at night. You can imagine what is possible at 35 and more degrees.
The breakfast buffet is not great, but okay, but becomes more and more unsavory the longer it stands. The breakfast room is a bit dingy and the tables have been redecorated in a city where nothing beats design and beauty.
There is a small pool in the courtyard and room service, although the food tastes mediocre, but not really expensive either.
The staff is divided into service staff in the actual hotel operations and forces in the two restaurants. The hotel staff is courteous, helpful and professional. The service staff is mediocre with the exception of the small bar, partly unorganized, poorly trained, standing in each other's way.
In short: 2 stars plus for the hotel (although you will find cooling included in the Ibis Hotel with its 2 stars), for the gastronomic areas, with the exception of the small bar, 1 star (bar 4 stars, which also applies to the reception etc.). It's a shame, because the location is very good, but other hotels offer more for the same price and include the location. In addition, nothing excuses the noise from outside and the furniture moving in the morning, so you only have to wear earplugs or, as in my case, with Sleeping pills can rest.
(Original)
Mit diesem Hotel hatte sich der Eigentümer einmal einen Lebenstraum erfüllt, nämlich in Marrakesch ein Luxushotel zu eröffnen, der sein Geld am Rande der Medina mit dem ersten größeren Hotel in Marrakesch verdient hat. Das ist über ein Jahrzehnt her, und luxuriös war eigentlich immer nur die Qualität des Fleisches in dem dortigen Restaurant. Doch war es immerhin ein 5-Sterne-Haus. Das ist jedoch zwischenzeitlich alles überholt.
Die Möbel haben natürlich gelitten, die Beleuchtung in den Zimmern mag romantisch sein, man kann auch sagen, ermüdend gelblich und dunkel. Die Zimmer zeigen starke Abnutzung, gerade in den Bädern und bieten überholte Technik. Was auch für die Vorhänge gilt, die man nur schwer schließen kann, für die Fahrstühle, deren Bedienungsleuchten ausfallen, die Halle, das Frühstücksrestaurant oder die Toiletten in der Halle. Der Bau ist zudem sehr hellhörig, was für die veralteten Fenster gilt, so dass man fast 18 Stunden zwischen 35 und 64 Dezibel vollbeschallt wird. Man fühlt sich nicht allein an der Straße stehend, die technischen Außenanlagen des Hauses und des gegenüber liegenden Hotels brummen die gesamte Nacht, die Musik von außen dringt in die Zimmer, die lauten Ansprachen von Leuten und Fahrzeuggeräusche, ja sogar der Lärm des Platzes Djemaa el-Fna, der knapp 1,5 km entfernt ist, auch. Das Reinigungspersonal schiebt die schweren Möbel beim Reinigen hin und her. Nichts ist wirklich isoliert. Leider gilt es auch für die Hitze, die in die Zimmer eindringt. Die Klimaanlage ist keine solche, sondern eine zentral gesteuerte Lüftungsanlage, die lediglich eingeschaltet Wärme in die Zimmer bläst. Sie ist zudem zentral gesteuert. Gekühlt wird nicht. Ventilatoren werden nicht angeboten. Empfehlung: Fenster öffnen, was natürlich Moskito-Probleme mit sich bringt. Nicht zu knapp. Im Februar hatten wir während der Tage teilweise über 27 Grad im Schatten, was sich natürlich auf das Gemäuer, in der Sonne stehend, auswirkt und nachts die Zimmer sehr warm hält. Mann kann sich vorstellen, was bei 35 und mehr Grad möglich ist.
Das Frühstücks Buffett ist nicht großartig, aber in Ordnung, wird aber immer unappetitlicher desto länger es steht. Der Frühstücksraum ist etwas schmuddelig und die Tische umdekoriert in einer Stadt, in der nichts über Design und Schönheit geht.
Es gibt einen kleinen Pool im Hof, zudem Zimmerservice, wenngleich die Speisen mittelmässig schmecken, allerdings auch nicht wirklich teuer sind.
Das Personal teilt sich in Servicepersonal im eigentlichen Hotelbetrieb und Kräfte in den beiden Restaurants. Das Hotelpersonal ist höflich, hilfreich und professionell. Das Servicepersonal ist mittelmässig mit Ausnahme der kleinen Bar, teilweise unorganisiert, schlecht ausgebildet, sich gegenseitig im Wege stehend.
Kurz: 2 Sterne plus für das Haus (wenngleich man im Ibis-Hotel mit seinen 2 Sternen Kühlung inkludiert vorfindet), für die gastronomischen Bereiche, ausgenommen die kleine Bar, 1 Stern (Bar 4 Sterne, was auch für die Rezeption etc. gilt. Schade, da sehr gute Lage, aber andere Hotels bieten für den gleichen Preis mehr und inkl. der Lage. Zudem entschuldigt nichts den Lärm von außen und den von morgendlich rückenden Möbeln, so dass man nur mit Ohrstöpsel oder, wie in meinem Falle, mit Schlafpillen ruhen kann.
The furniture has of course suffered, the lighting in the rooms may be romantic, you could also say tiring yellowish and dark. The rooms are showing heavy wear and tear, especially in the bathrooms, and offer outdated technology. This also applies to the curtains, which are difficult to close, to the elevators whose operating lights fail, the hall, the breakfast restaurant or the toilets in the hall. The building is also very clairaudient, which applies to the outdated windows, so that the sound is full of sound between 35 and 64 decibels for almost 18 hours. You don't feel alone on the street, the technical outdoor facilities of the house and the hotel opposite hum the whole night, the music from outside penetrates the rooms, the loud speeches from people and the noises of vehicles, even the noise of the Djemaa el square -Fna, which is just under 1.5 km away, too. The cleaning staff push the heavy furniture back and forth while cleaning. Nothing is really isolated. Unfortunately, it also applies to the heat that penetrates the rooms. The air conditioning is not such, but a centrally controlled ventilation system that only blows heat into the room when switched on. It is also centrally controlled. There is no cooling. Fans are not offered. Recommendation: Open the window, which of course causes mosquito problems. Not too close. In February we had over 27 degrees in the shade during the days, which of course affects the walls, standing in the sun, and keeps the rooms very warm at night. You can imagine what is possible at 35 and more degrees.
The breakfast buffet is not great, but okay, but becomes more and more unsavory the longer it stands. The breakfast room is a bit dingy and the tables have been redecorated in a city where nothing beats design and beauty.
There is a small pool in the courtyard and room service, although the food tastes mediocre, but not really expensive either.
The staff is divided into service staff in the actual hotel operations and forces in the two restaurants. The hotel staff is courteous, helpful and professional. The service staff is mediocre with the exception of the small bar, partly unorganized, poorly trained, standing in each other's way.
In short: 2 stars plus for the hotel (although you will find cooling included in the Ibis Hotel with its 2 stars), for the gastronomic areas, with the exception of the small bar, 1 star (bar 4 stars, which also applies to the reception etc.). It's a shame, because the location is very good, but other hotels offer more for the same price and include the location. In addition, nothing excuses the noise from outside and the furniture moving in the morning, so you only have to wear earplugs or, as in my case, with Sleeping pills can rest.
(Original)
Mit diesem Hotel hatte sich der Eigentümer einmal einen Lebenstraum erfüllt, nämlich in Marrakesch ein Luxushotel zu eröffnen, der sein Geld am Rande der Medina mit dem ersten größeren Hotel in Marrakesch verdient hat. Das ist über ein Jahrzehnt her, und luxuriös war eigentlich immer nur die Qualität des Fleisches in dem dortigen Restaurant. Doch war es immerhin ein 5-Sterne-Haus. Das ist jedoch zwischenzeitlich alles überholt.
Die Möbel haben natürlich gelitten, die Beleuchtung in den Zimmern mag romantisch sein, man kann auch sagen, ermüdend gelblich und dunkel. Die Zimmer zeigen starke Abnutzung, gerade in den Bädern und bieten überholte Technik. Was auch für die Vorhänge gilt, die man nur schwer schließen kann, für die Fahrstühle, deren Bedienungsleuchten ausfallen, die Halle, das Frühstücksrestaurant oder die Toiletten in der Halle. Der Bau ist zudem sehr hellhörig, was für die veralteten Fenster gilt, so dass man fast 18 Stunden zwischen 35 und 64 Dezibel vollbeschallt wird. Man fühlt sich nicht allein an der Straße stehend, die technischen Außenanlagen des Hauses und des gegenüber liegenden Hotels brummen die gesamte Nacht, die Musik von außen dringt in die Zimmer, die lauten Ansprachen von Leuten und Fahrzeuggeräusche, ja sogar der Lärm des Platzes Djemaa el-Fna, der knapp 1,5 km entfernt ist, auch. Das Reinigungspersonal schiebt die schweren Möbel beim Reinigen hin und her. Nichts ist wirklich isoliert. Leider gilt es auch für die Hitze, die in die Zimmer eindringt. Die Klimaanlage ist keine solche, sondern eine zentral gesteuerte Lüftungsanlage, die lediglich eingeschaltet Wärme in die Zimmer bläst. Sie ist zudem zentral gesteuert. Gekühlt wird nicht. Ventilatoren werden nicht angeboten. Empfehlung: Fenster öffnen, was natürlich Moskito-Probleme mit sich bringt. Nicht zu knapp. Im Februar hatten wir während der Tage teilweise über 27 Grad im Schatten, was sich natürlich auf das Gemäuer, in der Sonne stehend, auswirkt und nachts die Zimmer sehr warm hält. Mann kann sich vorstellen, was bei 35 und mehr Grad möglich ist.
Das Frühstücks Buffett ist nicht großartig, aber in Ordnung, wird aber immer unappetitlicher desto länger es steht. Der Frühstücksraum ist etwas schmuddelig und die Tische umdekoriert in einer Stadt, in der nichts über Design und Schönheit geht.
Es gibt einen kleinen Pool im Hof, zudem Zimmerservice, wenngleich die Speisen mittelmässig schmecken, allerdings auch nicht wirklich teuer sind.
Das Personal teilt sich in Servicepersonal im eigentlichen Hotelbetrieb und Kräfte in den beiden Restaurants. Das Hotelpersonal ist höflich, hilfreich und professionell. Das Servicepersonal ist mittelmässig mit Ausnahme der kleinen Bar, teilweise unorganisiert, schlecht ausgebildet, sich gegenseitig im Wege stehend.
Kurz: 2 Sterne plus für das Haus (wenngleich man im Ibis-Hotel mit seinen 2 Sternen Kühlung inkludiert vorfindet), für die gastronomischen Bereiche, ausgenommen die kleine Bar, 1 Stern (Bar 4 Sterne, was auch für die Rezeption etc. gilt. Schade, da sehr gute Lage, aber andere Hotels bieten für den gleichen Preis mehr und inkl. der Lage. Zudem entschuldigt nichts den Lärm von außen und den von morgendlich rückenden Möbeln, so dass man nur mit Ohrstöpsel oder, wie in meinem Falle, mit Schlafpillen ruhen kann.
Rooms3.0
Service3.0
Location1.0
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Saf Bel2 years ago on Google3/5
(Translated by Google) Rooms not worth 4 stars.
Room dilapidated, dark, poorly soundproofed, shower head and sedari at the end of their life, windows that barely close, TV that does not even pick up the local …
Room dilapidated, dark, poorly soundproofed, shower head and sedari at the end of their life, windows that barely close, TV that does not even pick up the local …
(Translated by Google) Rooms not worth 4 stars.
Room dilapidated, dark, poorly soundproofed, shower head and sedari at the end of their life, windows that barely close, TV that does not even pick up the local channels and even less the others.
They really deserve a big refresh....
Rooms placed just above the restaurant with music that pierces the walls until 1am so difficult to sleep.
I won't be going back.
However, the hall, the staff, the breakfast and the bedding are correct.
The lobby is not up to the rooms.
Attention booking announces it as a 5 star when it is a 4 star.
We realize very quickly on the spot that it is not a 5 star and the rooms even less a 4 or 5 star.
(Original)
Chambres qui ne vaut pas 4 étoiles.
Chambre vétustes, sombre, mal insonorisé, pommeau de douche et sedari en fin de vie, fenêtres qui se ferment à peine, TV qui ne capte même pas les chaines locales et encore moins les autres.
Elles meritent réellement un grand coup de rafraîchissement....
Chambres placés juste au dessus du restaurant avec une musique qui transperce les murs jusqu'à 1h du matin donc difficile de dormir.
Je n'y retournerai pas.
Cependant, le hall, le personnel, le petit déjeuner ainsi que la literie sont correctes.
Le hall n'est pas à la hauteur des chambres.
Attention booking l'annonce comme étant un 5 étoiles alors qu'il s'agit d'un 4 étoiles.
On s'aperçoit très vite sur place que ce n'est pas un 5 étoiles et les chambres encore moins un 4 ou 5 étoile .
Room dilapidated, dark, poorly soundproofed, shower head and sedari at the end of their life, windows that barely close, TV that does not even pick up the local channels and even less the others.
They really deserve a big refresh....
Rooms placed just above the restaurant with music that pierces the walls until 1am so difficult to sleep.
I won't be going back.
However, the hall, the staff, the breakfast and the bedding are correct.
The lobby is not up to the rooms.
Attention booking announces it as a 5 star when it is a 4 star.
We realize very quickly on the spot that it is not a 5 star and the rooms even less a 4 or 5 star.
(Original)
Chambres qui ne vaut pas 4 étoiles.
Chambre vétustes, sombre, mal insonorisé, pommeau de douche et sedari en fin de vie, fenêtres qui se ferment à peine, TV qui ne capte même pas les chaines locales et encore moins les autres.
Elles meritent réellement un grand coup de rafraîchissement....
Chambres placés juste au dessus du restaurant avec une musique qui transperce les murs jusqu'à 1h du matin donc difficile de dormir.
Je n'y retournerai pas.
Cependant, le hall, le personnel, le petit déjeuner ainsi que la literie sont correctes.
Le hall n'est pas à la hauteur des chambres.
Attention booking l'annonce comme étant un 5 étoiles alors qu'il s'agit d'un 4 étoiles.
On s'aperçoit très vite sur place que ce n'est pas un 5 étoiles et les chambres encore moins un 4 ou 5 étoile .
Trip typeCouple
Rooms3.0
Service4.0
Location5.0
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Carmen Leyva2 years ago on Google5/5
(Translated by Google) The hotel is great, clean and very comfortable beds. 20m walk from the center and in a very quiet area with restaurants. A minute walk from a nightclub called Theater very fun if you want to go out and very close to …
(Translated by Google) The hotel is great, clean and very comfortable beds. 20m walk from the center and in a very quiet area with restaurants. A minute walk from a nightclub called Theater very fun if you want to go out and very close to the Mamounia (a hotel that is worth visiting to take a walk through the gardens). Initially we wanted to go to a Ríad but those we knew were full and there is a lot very bad, so we did not dare (although the hotel is twice or almost triple as expensive as a Ríad! It also seems a bit of trouble to be in the middle of these labyrinthine streets ... once we have visited the center, I think I would lose myself a thousand times looking for the same place. I have come at the end of November but the pool of this hotel is sure to be a plus that is worth it if you come in the hottest season. Breakfast was included and is very tasty, with tortillas at the moment, pancakes and many savory dishes if you want to make a strong breakfast.
(Original)
El hotel está genial, limpio y camas comodísimas. A 20m andando del centro y en una zona muy tranquila con restaurantes. A un minuto andando de una discoteca que se llama Teatro muy divertida si quieres salir y muy cerca de la Mamounia (un hotelazo que merece la pena visitar para dar un paseo por los jardines). Inicialmente queríamos ir a un Ríad pero los que conocíamos estaban llenos y hay mucho muy malo, así que no nos atrevimos (a pesar de que el hotel es el doble o casi triple de caro que un Ríad! Pero es cuestión de prioridades supongo). También me parece un poco jaleo estar en pleno meollo por esas calles laberínticas... una vez hemos visitado el centro, pienso que me perdería mil veces buscando un mismo sitio. Yo he venido a finales de noviembre pero la piscina de este hotel seguro que es un plus que merece la pena si vienes en época de más calor. El desayuno estaba incluido y está muy rico, con tortillas al momento, tortitas y muchos platos salados si quieres hacer desayuno fuerte.
(Original)
El hotel está genial, limpio y camas comodísimas. A 20m andando del centro y en una zona muy tranquila con restaurantes. A un minuto andando de una discoteca que se llama Teatro muy divertida si quieres salir y muy cerca de la Mamounia (un hotelazo que merece la pena visitar para dar un paseo por los jardines). Inicialmente queríamos ir a un Ríad pero los que conocíamos estaban llenos y hay mucho muy malo, así que no nos atrevimos (a pesar de que el hotel es el doble o casi triple de caro que un Ríad! Pero es cuestión de prioridades supongo). También me parece un poco jaleo estar en pleno meollo por esas calles laberínticas... una vez hemos visitado el centro, pienso que me perdería mil veces buscando un mismo sitio. Yo he venido a finales de noviembre pero la piscina de este hotel seguro que es un plus que merece la pena si vienes en época de más calor. El desayuno estaba incluido y está muy rico, con tortillas al momento, tortitas y muchos platos salados si quieres hacer desayuno fuerte.
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MAELGA 333 years ago on Google5/5
(Translated by Google) Great hotel !! The staff at the little care and tjr very nice. The breakfast buffet is gargantuan, the rooms pretty and comfortable. There is also a pool area and bar very nice. I highly recommend this hotel. …
(Translated by Google) Great hotel !! The staff at the little care and tjr very nice. The breakfast buffet is gargantuan, the rooms pretty and comfortable. There is also a pool area and bar very nice. I highly recommend this hotel.
(Original)
Superbe hôtel!! Le personnel au petit soin et tjr très agréable. Le buffet du petit déjeuner est gargantuesque, les chambres jolies et confortables. Il y a aussi un espace piscine et bar très agréable. Je recommande vivement cet hôtel.
(Original)
Superbe hôtel!! Le personnel au petit soin et tjr très agréable. Le buffet du petit déjeuner est gargantuesque, les chambres jolies et confortables. Il y a aussi un espace piscine et bar très agréable. Je recommande vivement cet hôtel.
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ihssane jarmouni4 years ago on Google4/5
(Translated by Google) A warm welcome upon my arrival. A spacious and very CLEAN room with a beautiful view, extremely comfortable bedding, large bathroom with walk-in shower and cleaning is done every day. …
(Translated by Google) A warm welcome upon my arrival. A spacious and very CLEAN room with a beautiful view, extremely comfortable bedding, large bathroom with walk-in shower and cleaning is done every day.
The staff are smiling, outgoing and ensure the full satisfaction of their customers!
The hotel has quality room service.
Very pleasant surprise during the breakfast: a varied buffet (Moroccan / European) and appetizing something to delight everyone.
Sunny swimming pool, not very large, however little frequented.
Regarding the Roof top on the top floor: a magnificent view, pleasant music.
Finally, very well located: close to the Jamal Fna square and the best restaurants in Marrakech.
I therefore highly recommend this hotel, which I fell in love with!
(Original)
Un accueil chaleureux dès mon arrivée. Une chambre spacieuse et très PROPRE offrant une belle vue, literie extrêmement confortable, grande salle de bain avec douche à l’italienne et le ménage est fait tous les jours.
Le personnel est souriant, avenant et assure la pleine satisfaction de ses clients !
L’hôtel dispose d’un room service de qualité.
Très bonne surprise lors du petit déjeuné : un buffet varié (marocain/européen) et appétissant de quoi ravir tout le monde.
Piscine ensoleillée, pas très grande cependant peu fréquentée.
Concernant le Roof top au dernier étage : une vue magnifique, musique agréable.
Enfin, très bien situé : proche de la place jamal fna et des meilleurs restaurants de Marrakech.
Je recommande donc vivement cet hôtel pour lequel j’ai eu un véritable coup de coeur !
The staff are smiling, outgoing and ensure the full satisfaction of their customers!
The hotel has quality room service.
Very pleasant surprise during the breakfast: a varied buffet (Moroccan / European) and appetizing something to delight everyone.
Sunny swimming pool, not very large, however little frequented.
Regarding the Roof top on the top floor: a magnificent view, pleasant music.
Finally, very well located: close to the Jamal Fna square and the best restaurants in Marrakech.
I therefore highly recommend this hotel, which I fell in love with!
(Original)
Un accueil chaleureux dès mon arrivée. Une chambre spacieuse et très PROPRE offrant une belle vue, literie extrêmement confortable, grande salle de bain avec douche à l’italienne et le ménage est fait tous les jours.
Le personnel est souriant, avenant et assure la pleine satisfaction de ses clients !
L’hôtel dispose d’un room service de qualité.
Très bonne surprise lors du petit déjeuné : un buffet varié (marocain/européen) et appétissant de quoi ravir tout le monde.
Piscine ensoleillée, pas très grande cependant peu fréquentée.
Concernant le Roof top au dernier étage : une vue magnifique, musique agréable.
Enfin, très bien situé : proche de la place jamal fna et des meilleurs restaurants de Marrakech.
Je recommande donc vivement cet hôtel pour lequel j’ai eu un véritable coup de coeur !
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Mathilde Betcaz4 years ago on Google2/5
(Translated by Google) A beautiful empty shell .... The spa works every other day. Cockroaches in the bathroom. The household does when they have time. We offer you a drink while waiting for your room to be ready but be careful they bill …
(Translated by Google) A beautiful empty shell .... The spa works every other day. Cockroaches in the bathroom. The household does when they have time. We offer you a drink while waiting for your room to be ready but be careful they bill you at the end of your stay. .... poorly soundproofed rooms brief you hear everything. ... air conditioning for the hotel but not individual in each room. The gym is ok: good equipment. The staff is nice and tries to do as he can but bad organization and rigor of management. The hotel is well placed. The breakfasts are very good. I just spent a week there and was disappointed with the hotel in general for lots of little details that were too repetitive. Pity....
(Original)
Une belle coquille vide....Le spa fonctionne un jour sur deux. Des cafards dans la salle de bain. Le ménage fait quand ils ont le temps. On vous offre une boisson en attendant que votre chambre soit prête mais attention ils vous la facture à la fin de votre séjour. ....des chambres mal insonorisées bref vous entendez tout. ...une climatisation pour l hôtel mais pas individuelle dans chaque chambre. La salle de sport est correcte :du bon matériel. Le personnel est gentil et essaye de faire comme il peut mais mauvaise organisation et de rigueur de la direction. L hôtel est bien placé .Les petits déjeuner sont très bons . Je viens d y passer une semaine et j'ai été déçue de l hôtel en général pour pleins de petits détails qui ont été trop répétitifs. Dommage....
(Original)
Une belle coquille vide....Le spa fonctionne un jour sur deux. Des cafards dans la salle de bain. Le ménage fait quand ils ont le temps. On vous offre une boisson en attendant que votre chambre soit prête mais attention ils vous la facture à la fin de votre séjour. ....des chambres mal insonorisées bref vous entendez tout. ...une climatisation pour l hôtel mais pas individuelle dans chaque chambre. La salle de sport est correcte :du bon matériel. Le personnel est gentil et essaye de faire comme il peut mais mauvaise organisation et de rigueur de la direction. L hôtel est bien placé .Les petits déjeuner sont très bons . Je viens d y passer une semaine et j'ai été déçue de l hôtel en général pour pleins de petits détails qui ont été trop répétitifs. Dommage....
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Oliver Peters4 years ago on Google4/5
(Translated by Google) Who looks at, for which places we have already written reports, knows that we have already come around in the world. The deluxe room is spacious ... point. Somewhat dark. The bathroom fixtures were not really clean, …
(Translated by Google) Who looks at, for which places we have already written reports, knows that we have already come around in the world. The deluxe room is spacious ... point. Somewhat dark. The bathroom fixtures were not really clean, as were the towels. The picture of the faucet was on the fifth day and still looked like the arrival. That should not be in a spa hotel. The breakfast is rich and delicious. The staff in the service area is attentive and fast. We had booked a visit to the hammam. Unfortunately on that day the area was broken and we had to go to the hotel next door. Same price, but we had the feeling of having experienced a stroke of luck. The rooftop bar looks good. Unfortunately we did not have such great weather and could only use the room. There are also shishas. The medina is about 15-20 minutes walk. Since we walk most of the time, it was not so bad after the meal. The area around the hotel offers many good but not cheap restaurants, bars and cafes. 4 stars for the price-performance ratio and the cleanliness.
(Original)
Wer sich anschaut, für welche Plätze wir schon Berichte geschrieben haben, der weiß das wir schon in der Welt herum gekommen sind. Das Deluxe Zimmer ist geräumig...Punkt. Etwas dunkel. Die Armaturen im Bad waren nicht so wirklich sauber, ebenso die Handtücher. Das Bild der Armatur war am fünften Tag und sah immer noch so aus wie bei der Anreise. Das sollte in einem Spa Hotel nicht sein. Das Frühstück ist reichhaltig und sehr lecker. Das Personal im Service Bereich ist aufmerksam und schnell. Wir hatten einen Besuch im Hamam gebucht. Leider war an dem Tag die Anlage kaputt und wir "mussten" ins Hotel nebenan. Gleicher Preis, aber wir hatten das Gefühl einen Glücksfall erlebt zu haben. Die Rooftop Bar sieht gut aus. Leider hatten wir nicht so tolles Wetter und konnten nur den Raum nutzen. Shishas gibt es wohl auch. In die Medina sind es ca. 15-20 Minuten zu Fuß. Da wir meistens laufen, war das besonders nach dem Essen gar nicht so schlecht. Das Viertel rund um das Hotel bietet viele gute, aber auch nicht ganz preiswerte Restaurants, Bars und Cafes. 4 Sterne für das Preis-Leistungs Verhältnis und die Sauberkeit.
(Original)
Wer sich anschaut, für welche Plätze wir schon Berichte geschrieben haben, der weiß das wir schon in der Welt herum gekommen sind. Das Deluxe Zimmer ist geräumig...Punkt. Etwas dunkel. Die Armaturen im Bad waren nicht so wirklich sauber, ebenso die Handtücher. Das Bild der Armatur war am fünften Tag und sah immer noch so aus wie bei der Anreise. Das sollte in einem Spa Hotel nicht sein. Das Frühstück ist reichhaltig und sehr lecker. Das Personal im Service Bereich ist aufmerksam und schnell. Wir hatten einen Besuch im Hamam gebucht. Leider war an dem Tag die Anlage kaputt und wir "mussten" ins Hotel nebenan. Gleicher Preis, aber wir hatten das Gefühl einen Glücksfall erlebt zu haben. Die Rooftop Bar sieht gut aus. Leider hatten wir nicht so tolles Wetter und konnten nur den Raum nutzen. Shishas gibt es wohl auch. In die Medina sind es ca. 15-20 Minuten zu Fuß. Da wir meistens laufen, war das besonders nach dem Essen gar nicht so schlecht. Das Viertel rund um das Hotel bietet viele gute, aber auch nicht ganz preiswerte Restaurants, Bars und Cafes. 4 Sterne für das Preis-Leistungs Verhältnis und die Sauberkeit.
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Touaiba ta year ago on Google5/5
(Translated by Google) Warm welcome and instant check-in, a big thank you to the room service who was attentive. I was delighted with this experience and will come back whenever the opportunity arises. …
(Translated by Google) Warm welcome and instant check-in, a big thank you to the room service who was attentive. I was delighted with this experience and will come back whenever the opportunity arises.
(Original)
Accueil chaleureux et check in instantanné, un grand merci au room service qui a été a l écoute. J ai été ravie de cette expérience et je reviendrai à chaque fois que l'occasion se présentera.
(Original)
Accueil chaleureux et check in instantanné, un grand merci au room service qui a été a l écoute. J ai été ravie de cette expérience et je reviendrai à chaque fois que l'occasion se présentera.
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago
(Translated by Google) Very dear Touaiba T.
We thank you very much for your kind words towards our collaborators and know Dear Touaiba T. that we are delighted to see you again with us.
Thanks very much
(Original)
Très chère Touaiba T.
Nous vous remercions infiniment pour vos gentils mots envers nos collaborateurs et sachez Chère Touaiba T. que nous enchanté de vous revoir chez nous.
Merci bien
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fifi top33 years ago on Google5/5
(Translated by Google) Absolute luxury with a room with terrace to death the tranquility. Staff very friendly and attentive, breakfast with local and quality products, free parking, 10 minutes by horse-drawn carriage and 20 to 30 on foot …
(Translated by Google) Absolute luxury with a room with terrace to death the tranquility. Staff very friendly and attentive, breakfast with local and quality products, free parking, 10 minutes by horse-drawn carriage and 20 to 30 on foot
(Original)
Le luxe absolu avec une chambre avec terrasse à mort la tranquillité. Personnel très sympathique et à l'écoute, petit déjeuner avec des produits locaux et de qualité, parking gratuit, 10 minutes en calèche et 20 jusqu'à 30 à pied
(Original)
Le luxe absolu avec une chambre avec terrasse à mort la tranquillité. Personnel très sympathique et à l'écoute, petit déjeuner avec des produits locaux et de qualité, parking gratuit, 10 minutes en calèche et 20 jusqu'à 30 à pied
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Boubou Boubou3 years ago on Google5/5
(Translated by Google) This hotel is perfect for me.
Its location is ideal halfway between Gueliz and the medina. Close to the Mamounia (Churchill bar for purists), the trendiest bars and nightclubs in the city …
Its location is ideal halfway between Gueliz and the medina. Close to the Mamounia (Churchill bar for purists), the trendiest bars and nightclubs in the city …
(Translated by Google) This hotel is perfect for me.
Its location is ideal halfway between Gueliz and the medina. Close to the Mamounia (Churchill bar for purists), the trendiest bars and nightclubs in the city and all this can be done on foot.
Nothing is too much trouble for the staff at this hotel.
We eat very well there at all times of the day.
Breakfast is a delight. I'm not telling you about their Sunday brunch served between 12 and 5 p.m., a treat.
The bedding is super-comfortable and the rooms very spacious.
Their SPA is great and the services are multiple.
A complete fitness room with new equipment.
The small problem is the outside noise, except that we find this in almost all the hotels in the area.
I recommend it a thousand times!
(Original)
Cet hôtel est parfait pour moi.
Son emplacement est idéal à mi-chemin entre le Gueliz et la médina. À proximité de la Mamounia (bar Churchill pour les puristes), des bars et discothèques les plus branchés de la ville et tout cela peut se faire à pieds.
Tout le personnel de cet hôtel est à petits soins.
On y mange très bien et à tout heure de la journée.
Le petit-déjeuner est un délice. Je ne vous raconte pas leur brunch du dimanche servi entre 12 et 17h un régal.
La literie est hyper-confortable et les chambres très spacieuses.
Leur SPA est super et les prestations multiples.
Une salle de fitness complète avec des équipements neufs.
Le petit hic c’est le bruit extérieur sauf que l’on retrouve cela dans quasi tous les hôtels du quartier.
Je vous le recommande mille fois!
Its location is ideal halfway between Gueliz and the medina. Close to the Mamounia (Churchill bar for purists), the trendiest bars and nightclubs in the city and all this can be done on foot.
Nothing is too much trouble for the staff at this hotel.
We eat very well there at all times of the day.
Breakfast is a delight. I'm not telling you about their Sunday brunch served between 12 and 5 p.m., a treat.
The bedding is super-comfortable and the rooms very spacious.
Their SPA is great and the services are multiple.
A complete fitness room with new equipment.
The small problem is the outside noise, except that we find this in almost all the hotels in the area.
I recommend it a thousand times!
(Original)
Cet hôtel est parfait pour moi.
Son emplacement est idéal à mi-chemin entre le Gueliz et la médina. À proximité de la Mamounia (bar Churchill pour les puristes), des bars et discothèques les plus branchés de la ville et tout cela peut se faire à pieds.
Tout le personnel de cet hôtel est à petits soins.
On y mange très bien et à tout heure de la journée.
Le petit-déjeuner est un délice. Je ne vous raconte pas leur brunch du dimanche servi entre 12 et 17h un régal.
La literie est hyper-confortable et les chambres très spacieuses.
Leur SPA est super et les prestations multiples.
Une salle de fitness complète avec des équipements neufs.
Le petit hic c’est le bruit extérieur sauf que l’on retrouve cela dans quasi tous les hôtels du quartier.
Je vous le recommande mille fois!
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Dina Sabri3 years ago on Google4/5
(Translated by Google) Friendly stay in the wintering hotel & spa. The staff is kind and caring. Breakfast is good, the pastries are very successful. The situation is at the top! Taxi, carriage and currency exchange at the bottom of the …
(Translated by Google) Friendly stay in the wintering hotel & spa. The staff is kind and caring. Breakfast is good, the pastries are very successful. The situation is at the top! Taxi, carriage and currency exchange at the bottom of the hotel.
Negative: clogged sink, room overlooking noisy street, TV that does not pick up.
And the massage that is offered 30min is to be done separately. I find it a shame when it comes to 2. And the spa hostess smiling and welcoming like a prison door. The rest of the staff are smiling and polite.
(Original)
Séjour sympathique au sein de l'hivernage hôtel & spa. Le personnel est gentil et aux petits soins. Petit déjeuner est bon, les viennoiseries sont bien réussies. La situation est au top! Taxi, calèche et bureau de change en bas de l'hôtel.
Les point négatifs : évier bouché, chambre donnant sur rue bruyante, télé qui ne capte pas.
Et le massage qui est offert de 30min est à faire séparément. Je trouve ça dommage quand on vient à 2. Et l'hôtesse de spa souriante et accueillante comme une porte de prison. Le reste du personnel est souriant et poli.
Negative: clogged sink, room overlooking noisy street, TV that does not pick up.
And the massage that is offered 30min is to be done separately. I find it a shame when it comes to 2. And the spa hostess smiling and welcoming like a prison door. The rest of the staff are smiling and polite.
(Original)
Séjour sympathique au sein de l'hivernage hôtel & spa. Le personnel est gentil et aux petits soins. Petit déjeuner est bon, les viennoiseries sont bien réussies. La situation est au top! Taxi, calèche et bureau de change en bas de l'hôtel.
Les point négatifs : évier bouché, chambre donnant sur rue bruyante, télé qui ne capte pas.
Et le massage qui est offert de 30min est à faire séparément. Je trouve ça dommage quand on vient à 2. Et l'hôtesse de spa souriante et accueillante comme une porte de prison. Le reste du personnel est souriant et poli.
Trip typeVacation · Couple
Rooms4.0
Service5.0
Location5.0
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LorenaGC abogados2 years ago on Google1/5
(Translated by Google) VERY BAD. We had to cancel the trip for an urgent operation of my 3-year-old daughter and despite communicating it two weeks in advance, with the medical vouchers, they did not refund the amount and, however, our room …
(Translated by Google) VERY BAD. We had to cancel the trip for an urgent operation of my 3-year-old daughter and despite communicating it two weeks in advance, with the medical vouchers, they did not refund the amount and, however, our room had full availability for other clients .
(Original)
MUY MAL. tuvimos que cancelar el viaje por una operación urgente de mi hija de 3 años de edad y pese a comunicárselo con dos semanas de antelación, con los justificantes médicos, no nos devolvieron el importe y, sin embargo, nuestra habitación tuvo plena disponibilidad para otros clientes.
(Original)
MUY MAL. tuvimos que cancelar el viaje por una operación urgente de mi hija de 3 años de edad y pese a comunicárselo con dos semanas de antelación, con los justificantes médicos, no nos devolvieron el importe y, sin embargo, nuestra habitación tuvo plena disponibilidad para otros clientes.
Response from the owner10 months ago
Dear Lorena G.
We hope your daughter is much better now and you as well.
What you wrote as a complain above should be about your travel intermediary that you purchase your room nights from and not Hivernage Hotel, in your case it was an OTA or an algorithm that charges the hotel high commissions for even no show booking non-declared and that's exactly what happened.
I highly recommend that you go through their Sales conditions to fully understand that your review is not meant to be for us.
We have also in our archives a copy of all the correspondance you had with us that shows the top flexibility you did benefit from Hivernage Hotel and the complete understanding of the situation we showed at that precise timing.
We regret your harsh words toward us and we hope that you'll modify your commentary according to the facts and correct the misunderstandig that occured.
Counting on your understanding.
Regards.
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elmouhaddab Samir2 years ago on Google1/5
(Translated by Google) Very bad experience, Hotel is not even worth a star, we were given two dark rooms which have nothing to do with their advertising unworthy of a 5* hotel, when I asked for a change we were put in ruined rooms all …
(Translated by Google) Very bad experience, Hotel is not even worth a star, we were given two dark rooms which have nothing to do with their advertising unworthy of a 5* hotel, when I asked for a change we were put in ruined rooms all trapped. I will leave a few photos, fortunately we met the very professional night staff (Mr Ahmed) who found us a normal room at 1 a.m.
(Original)
Très mauvaise expérience, Hôtel ne vaut même pas une étoile, on nous a donné deux chambres sombres qui n’ont rien avoir avec leur publicité indigne d’un hôtel de 5*, quand j’ai demandé le changement on nous a mis dans des chambres en ruine toutes piégées. Je laisserai qq photos heureusement qu’on rencontré le personnel nuit (Mr Ahmed) très professionnel qui nous a trouvé une chambre normale à 1 heure de matin
(Original)
Très mauvaise expérience, Hôtel ne vaut même pas une étoile, on nous a donné deux chambres sombres qui n’ont rien avoir avec leur publicité indigne d’un hôtel de 5*, quand j’ai demandé le changement on nous a mis dans des chambres en ruine toutes piégées. Je laisserai qq photos heureusement qu’on rencontré le personnel nuit (Mr Ahmed) très professionnel qui nous a trouvé une chambre normale à 1 heure de matin
Trip typeVacation · Family
Rooms1.0
Service1.0
Location4.0
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Stéphanie Hecquet4 years ago on Google3/5
(Translated by Google) Functional hotel but lacking in class and soul. Ideally located but the view offered by most of the rooms overlooks a car park or garbage cans. The spa treatments are not up to par or even expensive for the lack of …
(Translated by Google) Functional hotel but lacking in class and soul. Ideally located but the view offered by most of the rooms overlooks a car park or garbage cans. The spa treatments are not up to par or even expensive for the lack of quality. Nail polish at 8 euros and the person who takes care of me disappears before the end.
(Original)
Hôtel fonctionnel mais qui manque de classe et d'âme. Idéalement situé mais la vue proposée par la plupart des chambres donne sur un parking ou des poubelles. Les soins du spa ne sont pas à la hauteur voire cher pour le peu de qualité. Pose de vernis à 8 euros et la personne qui s'occupe de moi disparait avant la fin.
(Original)
Hôtel fonctionnel mais qui manque de classe et d'âme. Idéalement situé mais la vue proposée par la plupart des chambres donne sur un parking ou des poubelles. Les soins du spa ne sont pas à la hauteur voire cher pour le peu de qualité. Pose de vernis à 8 euros et la personne qui s'occupe de moi disparait avant la fin.
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Yassine Oulamine3 years ago on Google2/5
(Translated by Google) Average hotel. Okay rooms but more warmth and smiles would be needed. Regarding the breakfast: nothing to say: excellent: diversified, and staff breakfast to care. Top! the view from the 7th floor is nice. On the …
(Translated by Google) Average hotel. Okay rooms but more warmth and smiles would be needed. Regarding the breakfast: nothing to say: excellent: diversified, and staff breakfast to care. Top! the view from the 7th floor is nice. On the other hand, the receptionists, the security guards, and to a lesser extent the restaurant staff in the evening would be better off smiling. but the most serious is that when you are supported by a travel agency at the reception and restaurant we do not tell you what is the ceiling not to exceed the restaurant. At the restaurant, in the evening we offer a menu but we do not tell you that we must not exceed 280 DH (28 euros) but each time their menu is 305 DH (30.5 euros) and voila and after 5 days of stay we inform you that you have 161 dirhams (16,1 euros) extras to pay. Many customers were unhappy. The hotel will say that it is the fault of the travel agency, but the hotel has never informed the customers of the existence of this ceiling of 280 dirhams (28 euros). And when you protest, you look wrong as if you were the culprit. There is something wrong .....
(Original)
Hotel moyen. Chambres correctes mais plus de chaleur et de sourire seraient nécessaires. Concernant le petit déjeuner: rien a dire: excellent: diversifié, et personnel du petit déjeuner aux petits soins. Top! la vue du 7eme étage est sympa. Par contre les réceptionnistes, les gardes de sécurité, et dans une moindre mesure le personnel du restaurant le soir gagneraient à sourire. mais le plus grave c'est que lorsque vous êtes pris en charge par une agence de voyage à la réception et au restaurant on ne vous dit pas quel est le plafond à ne pas dépasser au restaurant. Au restau, le soir on vous propose un menu mais on vous dit pas qu'il ne faut pas dépasser 280 DH (28 euros) mais a chaque fois leur menu se monte a 305 DH (30,5 euros) et le tour est joué et après 5 jours de séjour on vous informe que vous avez 161 dirhams (16,1 euros) d'extras a payer. Beaucoup de clients etaient mécontents. L'hotel dira que c'est la faute de l'agence de voyages, mais l'hotel n'a jamais informé les clients de l'existence de ce plafond de 280 dirhams (28 euros). Et quand vous protestez on vous regarde de travers comme si vous étiez le coupable. Il y a quelque chose qui ne va pas.....
(Original)
Hotel moyen. Chambres correctes mais plus de chaleur et de sourire seraient nécessaires. Concernant le petit déjeuner: rien a dire: excellent: diversifié, et personnel du petit déjeuner aux petits soins. Top! la vue du 7eme étage est sympa. Par contre les réceptionnistes, les gardes de sécurité, et dans une moindre mesure le personnel du restaurant le soir gagneraient à sourire. mais le plus grave c'est que lorsque vous êtes pris en charge par une agence de voyage à la réception et au restaurant on ne vous dit pas quel est le plafond à ne pas dépasser au restaurant. Au restau, le soir on vous propose un menu mais on vous dit pas qu'il ne faut pas dépasser 280 DH (28 euros) mais a chaque fois leur menu se monte a 305 DH (30,5 euros) et le tour est joué et après 5 jours de séjour on vous informe que vous avez 161 dirhams (16,1 euros) d'extras a payer. Beaucoup de clients etaient mécontents. L'hotel dira que c'est la faute de l'agence de voyages, mais l'hotel n'a jamais informé les clients de l'existence de ce plafond de 280 dirhams (28 euros). Et quand vous protestez on vous regarde de travers comme si vous étiez le coupable. Il y a quelque chose qui ne va pas.....
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Herman Leferink5 years ago on Google4/5
(Translated by Google) After changing rooms our stay was very pleasant. The staff are always friendly and available. Very warm atmosphere. Large rooms and services at affordable prices. …
(Translated by Google) After changing rooms our stay was very pleasant. The staff are always friendly and available. Very warm atmosphere. Large rooms and services at affordable prices.
Small swimming pool with a restaurant-bar next door as well as an EXTRAORDINARY massage-beauty spa with a hairdresser. I recommend and would come back.
(Original)
Après avoir changé de chambre notre séjour a été très agréable. Le staff est toujours amical et disponible. Ambiance très chaleureuse. Grandes chambres et prestations à prix abordable.
Petite piscine avec un resto-bar à côté ainsi qu'un spa massage-beauté EXTRAORDINAIRE avec un coiffeur. Je recommande et je reviendrais.
Small swimming pool with a restaurant-bar next door as well as an EXTRAORDINARY massage-beauty spa with a hairdresser. I recommend and would come back.
(Original)
Après avoir changé de chambre notre séjour a été très agréable. Le staff est toujours amical et disponible. Ambiance très chaleureuse. Grandes chambres et prestations à prix abordable.
Petite piscine avec un resto-bar à côté ainsi qu'un spa massage-beauté EXTRAORDINAIRE avec un coiffeur. Je recommande et je reviendrais.
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Nouha GUESSOUS3 years ago on Google4/5
(Translated by Google) Clean, friendly staff, quiet
No activity / animation, except for a small sad room with a DJ ... and the breakfast is little varied (I did not find any bread), and then they finish at 10:30 …
No activity / animation, except for a small sad room with a DJ ... and the breakfast is little varied (I did not find any bread), and then they finish at 10:30 …
(Translated by Google) Clean, friendly staff, quiet
No activity / animation, except for a small sad room with a DJ ... and the breakfast is little varied (I did not find any bread), and then they finish at 10:30 ... not nice for them tourist who make the fat matte 😉
(Original)
Propre, personnel accueillant, calme
Pas d’activité/animation, à part une petite salle triste avec un dj...et le petit déjeuner est peu varié (j’ai pas trouvé de pain complet), et puis ils finissent à 10h30...pas sympa pour les touriste qui font la grasse mat 😉
No activity / animation, except for a small sad room with a DJ ... and the breakfast is little varied (I did not find any bread), and then they finish at 10:30 ... not nice for them tourist who make the fat matte 😉
(Original)
Propre, personnel accueillant, calme
Pas d’activité/animation, à part une petite salle triste avec un dj...et le petit déjeuner est peu varié (j’ai pas trouvé de pain complet), et puis ils finissent à 10h30...pas sympa pour les touriste qui font la grasse mat 😉
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T
Trip.com Member4 years ago on Trip.com4/5
(Translated by Google) Breakfast was great. Omelets and coffee are available at the restaurant upon request. It's safe because the hotel is clustered together. …
Amine Boutaleb3 years ago on Google2/5
(Translated by Google) Nothing to do with the establishment that it was. Where is this exceptional restaurant? This wonderful breakfast? Like Marrakech, an inexorable decline. For those who knew the mid-2000s in Marrakech, a long descent …
(Translated by Google) Nothing to do with the establishment that it was. Where is this exceptional restaurant? This wonderful breakfast? Like Marrakech, an inexorable decline. For those who knew the mid-2000s in Marrakech, a long descent into hell
(Original)
Plus rien à voir avec l'établissement qu'il a été. Où est cette restauration d'exception ? Ce petit déjeuner magnifique ? À l'image de Marrakech, un déclin inexorable. Pour ceux qui ont connu le milieu des années 2000 à Marrakech, une longue descente aux enfers
(Original)
Plus rien à voir avec l'établissement qu'il a été. Où est cette restauration d'exception ? Ce petit déjeuner magnifique ? À l'image de Marrakech, un déclin inexorable. Pour ceux qui ont connu le milieu des années 2000 à Marrakech, une longue descente aux enfers
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Nora Aem3 years ago on Google1/5
(Translated by Google) Do not keep their commitments. Particularly disappointed with this hotel which does not respect neither its word nor its customers.
I booked for 4 nights, due to a passport problem I had to cancel my trip. Having …
I booked for 4 nights, due to a passport problem I had to cancel my trip. Having …
(Translated by Google) Do not keep their commitments. Particularly disappointed with this hotel which does not respect neither its word nor its customers.
I booked for 4 nights, due to a passport problem I had to cancel my trip. Having notified the hotel and booking, the hotel assured me that it will not charge me.
A week later I was surprised to be charged ... My reservation was canceled by booking! Today everyone rejects the fault and I am compensated for a lack of fees and taking me hostage so that I do not even know if I can take a vacation or if I want to go to Marrakech in this hotel where we were so badly "treated". I strongly advise against it !!!
(Original)
Ne tiennent pas leurs engagements. Particulièrement déçue de cet hôtel qui ne respecte pas ni sa parole ni ses clients.
J'ai réservé pour 4 nuits, suite à un problème de passeport j'ai dû annuler mon voyage. Ayant prévenue l'hôtel et booking, l'hôtel m'a assuré qu'il ne me prélèverai pas.
Une semaine plus tard j'ai eu la surprise d'être débitée... Ma réservation avait pourtant bien été annulée par booking ! Aujourd'hui chacun se rejette la faute et on me dédommage d'un avoir emputé de frais me prenant ainsi en otage alors que je ne sais même pas si je pourrai reprendre des vacances ni si j'aurai envie d'aller à Marrakech dans cet hôtel ou nous avons été aussi mal "traités". Je le déconseille fortement !!!
I booked for 4 nights, due to a passport problem I had to cancel my trip. Having notified the hotel and booking, the hotel assured me that it will not charge me.
A week later I was surprised to be charged ... My reservation was canceled by booking! Today everyone rejects the fault and I am compensated for a lack of fees and taking me hostage so that I do not even know if I can take a vacation or if I want to go to Marrakech in this hotel where we were so badly "treated". I strongly advise against it !!!
(Original)
Ne tiennent pas leurs engagements. Particulièrement déçue de cet hôtel qui ne respecte pas ni sa parole ni ses clients.
J'ai réservé pour 4 nuits, suite à un problème de passeport j'ai dû annuler mon voyage. Ayant prévenue l'hôtel et booking, l'hôtel m'a assuré qu'il ne me prélèverai pas.
Une semaine plus tard j'ai eu la surprise d'être débitée... Ma réservation avait pourtant bien été annulée par booking ! Aujourd'hui chacun se rejette la faute et on me dédommage d'un avoir emputé de frais me prenant ainsi en otage alors que je ne sais même pas si je pourrai reprendre des vacances ni si j'aurai envie d'aller à Marrakech dans cet hôtel ou nous avons été aussi mal "traités". Je le déconseille fortement !!!
Trip typeVacation
Rooms1.0
Service1.0
Location1.0
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Vici panaitescu2 years ago on Google4/5
(Translated by Google) Location close to places worth visiting. The waiters forget to put your shower gel and shampoo. I mean, I only use shower gel or only shampoo. The dishes, from breakfast, do not look like the presentation pictures, …
(Translated by Google) Location close to places worth visiting. The waiters forget to put your shower gel and shampoo. I mean, I only use shower gel or only shampoo. The dishes, from breakfast, do not look like the presentation pictures, but they are fine. Leave the soundproofing to be desired, and if you have the room on the top floor you cannot sleep until 00.00 because the music from the skybar is heard quite well .... The rest is ok.
(Original)
Locație aproape de locurile care merită vizitate. Cameristele uită să îți pună gel de dus și șampon. Adică ori pun numai gel de dus ori numai șampon. Mâncărurile, de la micul dejun, nu arată ca în pozele de prezentare, dar sunt în regulă. Lasă de dorit izolația fonică, iar dacă ai camera la ultimul etaj nu poți dormi înainte de ora 00.00 deoarece muzica de la skybar se aude destul de bine.... În rest este ok..
(Original)
Locație aproape de locurile care merită vizitate. Cameristele uită să îți pună gel de dus și șampon. Adică ori pun numai gel de dus ori numai șampon. Mâncărurile, de la micul dejun, nu arată ca în pozele de prezentare, dar sunt în regulă. Lasă de dorit izolația fonică, iar dacă ai camera la ultimul etaj nu poți dormi înainte de ora 00.00 deoarece muzica de la skybar se aude destul de bine.... În rest este ok..
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yb00914 years ago on Google5/5
(Translated by Google) Very good stay in this hotel. We extended our stay because the staff couldn't do enough for us. I loved the spa and the gourmet restaurant near the hotel. The breakfast is top notch. The location of the hotel is ideal …
(Translated by Google) Very good stay in this hotel. We extended our stay because the staff couldn't do enough for us. I loved the spa and the gourmet restaurant near the hotel. The breakfast is top notch. The location of the hotel is ideal you are 10 minutes from guezliz and the souk. I highly recommend this hotel.
(Original)
Très bon séjour dans cet hôtel. Nous avons prolongé notre séjour tellement le personnel était aux petits soins. J'ai adoré le spa et le restaurant gastronomique à proximité de l'hôtel.Le petit déjeuner est au top. L'emplacement de l'hôtel est idéal vous êtes à 10 min de guezliz et du souk . Je recommande fortement cet hôtel.
(Original)
Très bon séjour dans cet hôtel. Nous avons prolongé notre séjour tellement le personnel était aux petits soins. J'ai adoré le spa et le restaurant gastronomique à proximité de l'hôtel.Le petit déjeuner est au top. L'emplacement de l'hôtel est idéal vous êtes à 10 min de guezliz et du souk . Je recommande fortement cet hôtel.
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Soazig Coué2 years ago on Google5/5
(Translated by Google) Very well placed hotel. Lovely and attentive staff. Refined catering. Very generous. Varied pastry and breakfast. …
(Translated by Google) Very well placed hotel. Lovely and attentive staff. Refined catering. Very generous. Varied pastry and breakfast.
(Original)
Hôtel très bien placé. Personnel charmant et attentionné. Restauration raffinée. Très copieuse. Pâtisserie et petit déjeuner variés.
(Original)
Hôtel très bien placé. Personnel charmant et attentionné. Restauration raffinée. Très copieuse. Pâtisserie et petit déjeuner variés.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Mc G (Mc)3 years ago on Google4/5
(Translated by Google) Nice hotel, friendly staff
We had a really nice and big suite.
As said by other guests, hotel very noisy at night …
We had a really nice and big suite.
As said by other guests, hotel very noisy at night …
(Translated by Google) Nice hotel, friendly staff
We had a really nice and big suite.
As said by other guests, hotel very noisy at night
The pool is almost always in the shade which is really a shame
(Original)
Hôtel agréable, personnel sympathique
Nous avions une suite vraiment agréable et grande.
Comme dit par d'autres clients, hôtel très bruyant le soir
La piscine est presque toujours à l'ombre ce qui est vraiment dommage
We had a really nice and big suite.
As said by other guests, hotel very noisy at night
The pool is almost always in the shade which is really a shame
(Original)
Hôtel agréable, personnel sympathique
Nous avions une suite vraiment agréable et grande.
Comme dit par d'autres clients, hôtel très bruyant le soir
La piscine est presque toujours à l'ombre ce qui est vraiment dommage
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J.Carlos Estévez3 years ago on Google3/5
(Translated by Google) The hotel is fine and the dining service also. The worst is that a guest was robbed of the cell phone in the room and the hotel management, despite knowing who had entered the room did nothing, just apologized and …
(Translated by Google) The hotel is fine and the dining service also. The worst is that a guest was robbed of the cell phone in the room and the hotel management, despite knowing who had entered the room did nothing, just apologized and offered a suite to "compensate" the theft. 😡
(Original)
El hotel está bien y el servicio de comedor también. Lo peor es que a una huésped le robaron el móvil en la habitación y la dirección del hotel, a pesar de saber quién había entrado en la habitación no hicieron nada, se limitaron a pedir disculpas y ofrecerle una suite para "compensar" el robo. 😡
(Original)
El hotel está bien y el servicio de comedor también. Lo peor es que a una huésped le robaron el móvil en la habitación y la dirección del hotel, a pesar de saber quién había entrado en la habitación no hicieron nada, se limitaron a pedir disculpas y ofrecerle una suite para "compensar" el robo. 😡
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steicy laddi5 years ago on Google5/5
(Translated by Google) Just beautiful hotel in Marrakech.
A royal welcome, The fresh, bright and warm rooms.
I must say that I had a hard time leaving this sublime place. …
A royal welcome, The fresh, bright and warm rooms.
I must say that I had a hard time leaving this sublime place. …
(Translated by Google) Just beautiful hotel in Marrakech.
A royal welcome, The fresh, bright and warm rooms.
I must say that I had a hard time leaving this sublime place.
It's like home in a much more luxurious version.
A big thank you to the entire team at the HIVERNAGE hotel as well as to the private driver. I fell in love with it, I will come back with my eyes closed
(Original)
Hotel juste magnifique à Marrakech.
Un accueil royal, Les chambres fraîches, claires et chaleureuses.
Je dois dire que j'ai eu du mal a quitter cet endroit sublime.
C'est comme à la maison en version beaucoup plus luxueuse.
Un grand merci à toute l'équipe de l’hôtel HIVERNAGE ainsi qu'au chauffeurs privé. J'en suis tombé amoureuse, je reviendrai les yeux fermés
A royal welcome, The fresh, bright and warm rooms.
I must say that I had a hard time leaving this sublime place.
It's like home in a much more luxurious version.
A big thank you to the entire team at the HIVERNAGE hotel as well as to the private driver. I fell in love with it, I will come back with my eyes closed
(Original)
Hotel juste magnifique à Marrakech.
Un accueil royal, Les chambres fraîches, claires et chaleureuses.
Je dois dire que j'ai eu du mal a quitter cet endroit sublime.
C'est comme à la maison en version beaucoup plus luxueuse.
Un grand merci à toute l'équipe de l’hôtel HIVERNAGE ainsi qu'au chauffeurs privé. J'en suis tombé amoureuse, je reviendrai les yeux fermés
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Kency Moz10 months ago on Google4/5
(Translated by Google) Cool, I was there as an intern, and it was really a great experience, I will do well as a client with some reinforcement of course ☺️☺️☺️☺️ …
(Translated by Google) Cool, I was there as an intern, and it was really a great experience, I will do well as a client with some reinforcement of course ☺️☺️☺️☺️
(Original)
Cool, j'y étais en tant que stagiaire, et c'était vraiment une belle expérience, j'irai bien en tant que cliente avec du renfort biensur ☺️☺️☺️☺️
(Original)
Cool, j'y étais en tant que stagiaire, et c'était vraiment une belle expérience, j'irai bien en tant que cliente avec du renfort biensur ☺️☺️☺️☺️
Response from the owner10 months ago
(Translated by Google) Dear Kency,
We are very happy that you had a good time during your internship at Hivernage Hotel & Spa and thank you for sharing it with us.
We would also be happy to welcome you there as a customer with what you call reinforcement.
See you very soon Dear Kency. 🙏🏼🙏🏼
(Original)
Chère Kency,
Nous sommes très heureux que vous ayez eu du bon temps pendant votre stage à Hivernage Hotel & Spa et vous remercie de nous en faire part.
Nous serions heureux aussi de vous y accueillir en tant que cliente avec ce que vous appelez renfort.
A très bientôt Chère Kency. 🙏🏼🙏🏼
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Mounir Bensalah3 years ago on Google3/5
(Translated by Google) Passage of 2 nights shortened to 1 single. Beautiful building that smells of history, excellent location, friendly staff (especially porters) and rich and varied breakfast. This being, the night was too hectic and …
(Translated by Google) Passage of 2 nights shortened to 1 single. Beautiful building that smells of history, excellent location, friendly staff (especially porters) and rich and varied breakfast. This being, the night was too hectic and noisy, will invest in sound insulation, hygiene to review (dirty quilt, stains and crusts), small pool but clean. Do not deserve the posted rate
(Original)
Passage de 2 nuitées écourté a 1 seule. Belle batisse qui sent l histoire, emplacement excellent, personnel accueillant ( spécialement les bagagistes ) et petit dejeuner copieux et varié. Ceci etant, la nuit a ete trop agitée et bruyante, faudra investir dans l isolation phonique, hygiène a revoir ( couette sale, des tâches et des croûtes ), petite piscine mais propre. Ne mérite pas le tarif affiché
(Original)
Passage de 2 nuitées écourté a 1 seule. Belle batisse qui sent l histoire, emplacement excellent, personnel accueillant ( spécialement les bagagistes ) et petit dejeuner copieux et varié. Ceci etant, la nuit a ete trop agitée et bruyante, faudra investir dans l isolation phonique, hygiène a revoir ( couette sale, des tâches et des croûtes ), petite piscine mais propre. Ne mérite pas le tarif affiché
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A Spadari3 years ago on Google1/5
(Translated by Google) I paid the high price for one night because I wanted to take advantage of the SPA... but it was not working, but the worst was my bed, the sheets were dirty and not changed, And the towels were also dirty and in poor …
(Translated by Google) I paid the high price for one night because I wanted to take advantage of the SPA... but it was not working, but the worst was my bed, the sheets were dirty and not changed, And the towels were also dirty and in poor condition ! For the price it's a shame!
(Original)
J’ai payé le prix fort pour une nuit car je voulais profiter du SPA... mais il ne fonctionnait pas, mais le pire était mon lit, les draps étaient sale et pas changé, Et les serviettes aussi étaient sale et en mauvaise états! Pour le prix c’est une honte!
(Original)
J’ai payé le prix fort pour une nuit car je voulais profiter du SPA... mais il ne fonctionnait pas, mais le pire était mon lit, les draps étaient sale et pas changé, Et les serviettes aussi étaient sale et en mauvaise états! Pour le prix c’est une honte!
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Bella bella5 years ago on Google4/5
(Translated by Google) Hotel super friendly staff at the small care hotel well held .. breakfast super nothing to complain about .. just checked your our bar in the room it adds a little advice pay day to day .. but a Only complaint road …
(Translated by Google) Hotel super friendly staff at the small care hotel well held .. breakfast super nothing to complain about .. just checked your our bar in the room it adds a little advice pay day to day .. but a Only complaint road and noisy street damage 4am or 6am, car horns and people who speak loudly idem in the corridors doors slamming bad sound insulation is a shame for a 5 star ...
(Original)
hôtel super accueillant le personnel au petit soin hôtel bien tenu ..le petit déjeuner super de tout rien à redire .. juste bien vérifié votre notre du bar a la chambre il en rajoute un peu un conseil payer au jour le jour ..mais un seul reproche route et rue bruyante dommage 4h du matin ou 6 h du matin , les klaxons de voiture et les gens qui parlent fort idem dans les couloirs les portes qui claquent mauvaise isolation phonique s ' est dommage pour un 5 étoiles ...
(Original)
hôtel super accueillant le personnel au petit soin hôtel bien tenu ..le petit déjeuner super de tout rien à redire .. juste bien vérifié votre notre du bar a la chambre il en rajoute un peu un conseil payer au jour le jour ..mais un seul reproche route et rue bruyante dommage 4h du matin ou 6 h du matin , les klaxons de voiture et les gens qui parlent fort idem dans les couloirs les portes qui claquent mauvaise isolation phonique s ' est dommage pour un 5 étoiles ...
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Ali5 years ago on Google5/5
(Translated by Google) Beautiful hotel, warm welcome, breakfast more than adequate, smiling staff qualified and friendly. We will come back. In short ... excellent hotel I recommend. …
(Translated by Google) Beautiful hotel, warm welcome, breakfast more than adequate, smiling staff qualified and friendly. We will come back. In short ... excellent hotel I recommend.
(Original)
Hôtel magnifique, accueil chaleureux, petit déjeuner plus que correct, personnel souriant qualifié et sympathique. Nous reviendrons. Bref... excellent hôtel je recommande.
(Original)
Hôtel magnifique, accueil chaleureux, petit déjeuner plus que correct, personnel souriant qualifié et sympathique. Nous reviendrons. Bref... excellent hôtel je recommande.
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Sung Hoon Lee4 years ago on Google3/5
(Translated by Google) There is a crowd that is a 5 star hotel. The staff were kind but the issue of the allocated room was in trouble and there was not a quick response to the towel request. Breakfast is 4 stars. There were a lot of hotels …
(Translated by Google) There is a crowd that is a 5 star hotel. The staff were kind but the issue of the allocated room was in trouble and there was not a quick response to the towel request. Breakfast is 4 stars. There were a lot of hotels in the vicinity, and the sound of a wagon and a car horn were severe. Upstairs of 311 (411 no.) The heels were too loud. City tax is available by card. Currency exchange is on the left side of the hotel and coins can be exchanged.
(Original)
5성 호텔이라고 하긴 무리가 있다. 직원들은 친절하나 배정받은 방의 수도가 문제가 있었고 수건요청에 대해 빠른 대응이 부족했다. 조식은 별4개. 주변에 호텔이 많아 마차소리와 자동차 경적소리가 심했다. 311호의 윗층 (411호 maybe) 하이힐 소리가 너무 심했다. City tax는 카드로 가능하다. 환전소가 호텔 왼편에 있고 동전 교환도 가능하다.
(Original)
5성 호텔이라고 하긴 무리가 있다. 직원들은 친절하나 배정받은 방의 수도가 문제가 있었고 수건요청에 대해 빠른 대응이 부족했다. 조식은 별4개. 주변에 호텔이 많아 마차소리와 자동차 경적소리가 심했다. 311호의 윗층 (411호 maybe) 하이힐 소리가 너무 심했다. City tax는 카드로 가능하다. 환전소가 호텔 왼편에 있고 동전 교환도 가능하다.
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christl stury4 years ago on Google3/5
(Translated by Google) The hotel is more than old-unfortunately. No 3 stars I would forgive. The staff very friendly and accommodating. The location perfect for a city tour. …
(Translated by Google) The hotel is more than old-unfortunately. No 3 stars I would forgive. The staff very friendly and accommodating. The location perfect for a city tour.
(Original)
Das Hotel ist mehr als in die Jahre gekommenen- leider. Keine 3 Sterne würde ich dafür vergeben. Das Personal sehr freundlich und zuvorkommend. Die Lage für eine Stadtbesichtigung perfekt.
(Original)
Das Hotel ist mehr als in die Jahre gekommenen- leider. Keine 3 Sterne würde ich dafür vergeben. Das Personal sehr freundlich und zuvorkommend. Die Lage für eine Stadtbesichtigung perfekt.
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Vally Abdo2 years ago on Google5/5
(Translated by Google) Very good hotel good welcome, expresses the property and good food, good service and good atmosphere is in a very quiet area and very close to all the city square Marrakech thank you hotel hevernage I wish to visit …
(Translated by Google) Very good hotel good welcome, expresses the property and good food, good service and good atmosphere is in a very quiet area and very close to all the city square Marrakech thank you hotel hevernage I wish to visit this place
(Original)
Très bon hôtel bonne accueil, exprime de la propriété et des bonnes plats, bonne service et bonne ambiance se trouve dans un quartier très calme et très proche de toutes les place de la ville Marrakech merci hôtel hevernage je souhaite de vesiter ce lieux
(Original)
Très bon hôtel bonne accueil, exprime de la propriété et des bonnes plats, bonne service et bonne ambiance se trouve dans un quartier très calme et très proche de toutes les place de la ville Marrakech merci hôtel hevernage je souhaite de vesiter ce lieux
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago
🙏🏼🙏🏼🙏🏼🙏🏼
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Pedro García4 years ago on Google4/5
(Translated by Google) Exquisite treatment and kindness of the staff. The but it is in some facilities of the hotel, especially lifts and bathrooms of the rooms, which are big 5 stars. …
(Translated by Google) Exquisite treatment and kindness of the staff. The but it is in some facilities of the hotel, especially lifts and bathrooms of the rooms, which are big 5 stars.
(Original)
Exquisito trato y amabilidad del personal. El pero está en algunas instalaciones del hotel, sobre todo ascensores y baños de las habitaciones, a las que le quedan grandes las 5 estrellas.
(Original)
Exquisito trato y amabilidad del personal. El pero está en algunas instalaciones del hotel, sobre todo ascensores y baños de las habitaciones, a las que le quedan grandes las 5 estrellas.
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rodolfo pascual3 years ago on Google4/5
(Translated by Google) The Hospitality Service, which is very good in general, reminds me of that of Spain before, because it is already painful, we should persuade it. …
(Translated by Google) The Hospitality Service, which is very good in general, reminds me of that of Spain before, because it is already painful, we should persuade it.
Facilities, rooms and the environment well, to and most importantly your kindness
(Original)
El Servicio de Hosteleria muy bueno en general, me recuerda al de España de antes pues ya es penoso,deberíamos de persarnolo.
Instalaciones, habitaciones y el Ambiente bien ,a y lo más Importante su amabilidad
Facilities, rooms and the environment well, to and most importantly your kindness
(Original)
El Servicio de Hosteleria muy bueno en general, me recuerda al de España de antes pues ya es penoso,deberíamos de persarnolo.
Instalaciones, habitaciones y el Ambiente bien ,a y lo más Importante su amabilidad
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Mathieu Dms4 years ago on Google3/5
(Translated by Google) Welcoming and kind staff. Rooftop with beautiful view and swimming pool.
Please note that the water bottles on the bedside tables are chargeable: /! …
Please note that the water bottles on the bedside tables are chargeable: /! …
(Translated by Google) Welcoming and kind staff. Rooftop with beautiful view and swimming pool.
Please note that the water bottles on the bedside tables are chargeable: /! Otherwise I recommend because very close to the city center
(Original)
Personnel accueillant et gentil. Rooftop avec belle vue et piscine.
Attention les bouteilles d'eau sur les tables de chevets sont payante :/ ! Sinon je recommande car très proche du centre ville
Please note that the water bottles on the bedside tables are chargeable: /! Otherwise I recommend because very close to the city center
(Original)
Personnel accueillant et gentil. Rooftop avec belle vue et piscine.
Attention les bouteilles d'eau sur les tables de chevets sont payante :/ ! Sinon je recommande car très proche du centre ville
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Abdellah Garmali4 years ago on Google5/5
(Translated by Google) The Hivernage Hotel & Spa is located a few steps from the medina and the souks of Marrakech. Its rooms are all equipped with satellite TV and free Wi-Fi. …
(Translated by Google) The Hivernage Hotel & Spa is located a few steps from the medina and the souks of Marrakech. Its rooms are all equipped with satellite TV and free Wi-Fi.
The hotel has panoramic terraces that overlook the Bab Jdid, one of the nine city gates, the Agdal gardens and the peaks of the Atlas.
Guests can relax at the hotel's spa, By Terraké. It has a sauna, a hot tub and offers anti-stress treatments.
The hotel's restaurant, La Table du Marché, serves inventive cuisine made with local products. Meals can be enjoyed on the pretty terrace.
It is the preferred area of travelers visiting Marrakech, according to independent guest reviews.
Couples particularly like the location of this property. They give it the score of 8.7 for a stay for two.
(Original)
L'Hivernage Hotel & Spa est situé à quelques pas de la médina et des souks de Marrakech. Ses chambres sont toutes équipées de la télévision par satellite ainsi que d'une connexion Wi-Fi gratuite.
L'hôtel dispose de terrasses panoramiques qui donnent sur la Bab Jdid, l'une des neuf portes de la ville, les jardins de l'Agdal et les sommets de l'Atlas.
Vous pourrez vous détendre au spa de l'hôtel, By Terraké. Celui-ci comporte un sauna ainsi qu'un bain à remous et propose des soins anti-stress.
Le restaurant de l'établissement, La Table du Marché, sert une cuisine inventive à base de produits locaux. Les repas pourront être savourés sur la jolie terrasse.
C'est le quartier préféré des voyageurs visitant Marrakech, selon les commentaires clients indépendants.
Les couples apprécient particulièrement l'emplacement de cet établissement. Ils lui donnent la note de 8,7 pour un séjour à deux.
The hotel has panoramic terraces that overlook the Bab Jdid, one of the nine city gates, the Agdal gardens and the peaks of the Atlas.
Guests can relax at the hotel's spa, By Terraké. It has a sauna, a hot tub and offers anti-stress treatments.
The hotel's restaurant, La Table du Marché, serves inventive cuisine made with local products. Meals can be enjoyed on the pretty terrace.
It is the preferred area of travelers visiting Marrakech, according to independent guest reviews.
Couples particularly like the location of this property. They give it the score of 8.7 for a stay for two.
(Original)
L'Hivernage Hotel & Spa est situé à quelques pas de la médina et des souks de Marrakech. Ses chambres sont toutes équipées de la télévision par satellite ainsi que d'une connexion Wi-Fi gratuite.
L'hôtel dispose de terrasses panoramiques qui donnent sur la Bab Jdid, l'une des neuf portes de la ville, les jardins de l'Agdal et les sommets de l'Atlas.
Vous pourrez vous détendre au spa de l'hôtel, By Terraké. Celui-ci comporte un sauna ainsi qu'un bain à remous et propose des soins anti-stress.
Le restaurant de l'établissement, La Table du Marché, sert une cuisine inventive à base de produits locaux. Les repas pourront être savourés sur la jolie terrasse.
C'est le quartier préféré des voyageurs visitant Marrakech, selon les commentaires clients indépendants.
Les couples apprécient particulièrement l'emplacement de cet établissement. Ils lui donnent la note de 8,7 pour un séjour à deux.
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Giusy m3 years ago on Google4/5
(Translated by Google) Fabulous place, welcoming staff and immediately in tune. Great food for all tastes, for the traditional and for those who want to taste the local recipes. …
(Translated by Google) Fabulous place, welcoming staff and immediately in tune. Great food for all tastes, for the traditional and for those who want to taste the local recipes.
(Original)
Posto favoloso, personale accogliente e subito in sintonia . Cibo ottimo per tutti gusti, per i tradizionali e per chi volesse assaporare le ricette del posto.
(Original)
Posto favoloso, personale accogliente e subito in sintonia . Cibo ottimo per tutti gusti, per i tradizionali e per chi volesse assaporare le ricette del posto.
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Roberto Martín Molero3 years ago on Google4/5
(Translated by Google) Good service, comfortable hotel and clean room. A little bit far from City Center but a quite good hotel in general. …
(Translated by Google) Good service, comfortable hotel and clean room. A little bit far from City Center but a quite good hotel in general.
Comfortable and clean hotel with good service. Maybe a bit far from the city center but it's a good hotel overall.
(Original)
Good service, comfortable hotel and clean room. A little bit far from City Center but a quite good hotel in general.
Hotel cómodo y limpio con buen servicio. Tal vez un poco lejos del centro de la ciudad pero es un buen hotel en general.
Comfortable and clean hotel with good service. Maybe a bit far from the city center but it's a good hotel overall.
(Original)
Good service, comfortable hotel and clean room. A little bit far from City Center but a quite good hotel in general.
Hotel cómodo y limpio con buen servicio. Tal vez un poco lejos del centro de la ciudad pero es un buen hotel en general.
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Gerardo Guzzo4 years ago on Google5/5
(Translated by Google) Thanks to Tutto but above all Mina for the welcome and excellent suggestions during our stay. Mina Sri a great person. Soon. The Luxwing team. …
(Translated by Google) Thanks to Tutto but above all Mina for the welcome and excellent suggestions during our stay. Mina Sri a great person. Soon. The Luxwing team.
(Original)
Grazie a Tutto ma sopratutto Mina per l'accoglienza e glu ottimi suggerimenti durante la nostra permanenza. Mina Sri una persona fantastica. A presto. Il team di Luxwing.
(Original)
Grazie a Tutto ma sopratutto Mina per l'accoglienza e glu ottimi suggerimenti durante la nostra permanenza. Mina Sri una persona fantastica. A presto. Il team di Luxwing.
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G. Punkt2 years ago on Google4/5
(Translated by Google) .....great value for money and absolutely great location. In a few minutes you are in the new city or in the old medina. Highly recommended.... In one place or another you notice the age, but it's probably standard in …
(Translated by Google) .....great value for money and absolutely great location. In a few minutes you are in the new city or in the old medina. Highly recommended.... In one place or another you notice the age, but it's probably standard in Morocco... :-)
(Original)
.....super Preis-/Leistung und absolut top Lage. In ein paar Minuten ist man im New-City oder in der alten Medina. Sehr zu empfehlen.... An einer und anderen Stelle merkt man das Alter an, aber ist wohl in Marokko standard... :-)
(Original)
.....super Preis-/Leistung und absolut top Lage. In ein paar Minuten ist man im New-City oder in der alten Medina. Sehr zu empfehlen.... An einer und anderen Stelle merkt man das Alter an, aber ist wohl in Marokko standard... :-)
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Lorena Capotondi4 years ago on Google1/5
(Translated by Google) Poorly maintained structure, poorly cleaned toilets. The staff is friendly but not really fast. I would give enough to food …
(Translated by Google) Poorly maintained structure, poorly cleaned toilets. The staff is friendly but not really fast. I would give enough to food
(Original)
Struttura poco curata, servizi igienici poco puliti. Il personale è gentile ma non proprio celere. Al cibo darei una sufficienza
(Original)
Struttura poco curata, servizi igienici poco puliti. Il personale è gentile ma non proprio celere. Al cibo darei una sufficienza
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Carlos Han2 years ago on Google1/5
(Translated by Google) It is the worst I have ever stayed. It does not have an iron in the room, the internet is fatal, many times it cannot connect to the wifi, the room is small and the equipment is old. …
(Translated by Google) It is the worst I have ever stayed. It does not have an iron in the room, the internet is fatal, many times it cannot connect to the wifi, the room is small and the equipment is old.
(Original)
Es el peor que he alojado. No tiene plancha en la habitación , el internet es fatal, muchas veces no puede conectar al wifi, la habitación es pequeña y los equipamientos son viejos.
(Original)
Es el peor que he alojado. No tiene plancha en la habitación , el internet es fatal, muchas veces no puede conectar al wifi, la habitación es pequeña y los equipamientos son viejos.
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Alexis Edmond3 years ago on Google5/5
(Translated by Google) Perfect location perfect setting perfect spa and perfect barber. This is the best hotel I have been to in Marrakech for the moment and the staff is top! …
(Translated by Google) Perfect location perfect setting perfect spa and perfect barber. This is the best hotel I have been to in Marrakech for the moment and the staff is top!
(Original)
Emplacement parfait cadre parfait spa parfait et barbier parfait. Cet le meilleur hôtel que j’ai pu faire à Marrakech pour le moment et le personnel est top !
(Original)
Emplacement parfait cadre parfait spa parfait et barbier parfait. Cet le meilleur hôtel que j’ai pu faire à Marrakech pour le moment et le personnel est top !
Trip typeVacation · Couple
Rooms5.0
Service5.0
Location5.0
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João Pimentel4 years ago on Google5/5
(Translated by Google) Excellent hotel, modern and in excellent condition. Just a small defect to point out regarding the pool that has little sun exposure. …
(Translated by Google) Excellent hotel, modern and in excellent condition. Just a small defect to point out regarding the pool that has little sun exposure.
(Original)
Excelente hotel, moderno e com óptimas condições. Só um pequeno defeito a apontar relativamente à piscina que tem pouca exposição solar.
(Original)
Excelente hotel, moderno e com óptimas condições. Só um pequeno defeito a apontar relativamente à piscina que tem pouca exposição solar.
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Mohamed EL HOUDI5 years ago on Google2/5
(Translated by Google) The air conditioning is really a big brake. In the rooms it barely works. The common areas and especially the restaurant are suffocating. It's a shame given the potential of your establishment. THANK YOU! …
(Translated by Google) The air conditioning is really a big brake. In the rooms it barely works. The common areas and especially the restaurant are suffocating. It's a shame given the potential of your establishment. THANK YOU!
(Original)
La climatisation est vraiment un grand frein .Dans les chambres à peine marche. Les parties communes et surtout le restaurant on étouffe.C'est bien dommage vu le potentiel de votre établissement.MERCI!
(Original)
La climatisation est vraiment un grand frein .Dans les chambres à peine marche. Les parties communes et surtout le restaurant on étouffe.C'est bien dommage vu le potentiel de votre établissement.MERCI!
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Andres Conde Balado3 years ago on Google3/5
(Translated by Google) The hotel is very good ... and in the restaurant you eat vice ... the correct service
But the hotel management was not good at all...because a guest had his mobile …
But the hotel management was not good at all...because a guest had his mobile …
(Translated by Google) The hotel is very good ... and in the restaurant you eat vice ... the correct service
But the hotel management was not good at all...because a guest had his mobile phone stolen from the room....and the treatment was not correct at all.
(Original)
El hotel está muy bien...y en el restaurante se come de vicio...el servicio correcto
Pero la dirección del hotel no estuvo nada bien...pues a un huésped le robaron el móvil de la habitación .....y el trato no fué nada correcto.
But the hotel management was not good at all...because a guest had his mobile phone stolen from the room....and the treatment was not correct at all.
(Original)
El hotel está muy bien...y en el restaurante se come de vicio...el servicio correcto
Pero la dirección del hotel no estuvo nada bien...pues a un huésped le robaron el móvil de la habitación .....y el trato no fué nada correcto.
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Adexe Buenoa year ago on Google5/5
(Translated by Google) Great experience! We went for a couple of days and fantastic. Also close to everything …
(Translated by Google) Great experience! We went for a couple of days and fantastic. Also close to everything
(Original)
Experiencia genial! Fuimos un par de días y fantástico. Además cerca de todo
(Original)
Experiencia genial! Fuimos un par de días y fantástico. Además cerca de todo
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the owner11 months ago
(Translated by Google) They are our customers who are great and you show it,
Thank you very much and see you soon 😊
(Original)
Son nuestros clientes que son geniales y usted lo demuestran,
Muchas gracias y hasta pronto 😊
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Naoufal Rouchdya year ago on Google3/5
(Translated by Google) Undercooked spaghetti, dizzy and incompetent personal, complaint to the chef for a dish undercooked and not corresponding to the order; did not follow up …
(Translated by Google) Undercooked spaghetti, dizzy and incompetent personal, complaint to the chef for a dish undercooked and not corresponding to the order; did not follow up
(Original)
Spaghetti mal cuite, personnelle étourdi et incompétent, réclamation au chef pour un plat mal cuite et ne correspondant pas à la commande; n'a donné aucune suite
(Original)
Spaghetti mal cuite, personnelle étourdi et incompétent, réclamation au chef pour un plat mal cuite et ne correspondant pas à la commande; n'a donné aucune suite
Response from the owner11 months ago
(Translated by Google) Dear Naoufal,
Sorry for this incident I presume beyond our control because this is absolutely not in our habits, moreover the chef invites you to see the preparation for yourself during your next visit and improve the dish to your taste , you just have to notify it 48 hours in advance via this channel of your visit.
This may push us to have Spaghetti Rouchdy style on the menu.
See you very soon I hope dear Naoufal and happy holidays to come.
Thanks very much.
(Original)
Cher Naoufal,
Désolé pour cet incident je présume hors de notre volonté car ceci n'est absolument pas dans nos habitudes, d'ailleurs le chef de cuisine vous invite pour voir la préparation par vous-même lors de votre prochaine visite et améliorer le plat à votre goût, il suffit juste de l'avertir 48h à l'avance via ce canal de votre passage.
Ceci peut-être nous poussera à avoir les Spaghetti facon Rouchdy dans le menu.
A très bientôt j'espère cher Naoufal et bonnes fêtes à venir.
Merci bien.
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sam wargniez3 years ago on Google4/5
(Translated by Google) Staff Very welcoming and helpful, a very nice stay to redo in this hotel, a magnificent view of the room and roof top. …
(Translated by Google) Staff Very welcoming and helpful, a very nice stay to redo in this hotel, a magnificent view of the room and roof top.
(Original)
Personnel Très accueillant et serviable , un très bon séjour à refaire dans cette hotel , une vue magnifique de la chambre et du roof top .chambre magnifique .
(Original)
Personnel Très accueillant et serviable , un très bon séjour à refaire dans cette hotel , une vue magnifique de la chambre et du roof top .chambre magnifique .
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Eric Guibert5 years ago on Google4/5
(Translated by Google) It is always a pleasure since 2004 to come to this hotel very well located in one of the most pleasant district of Marrakech. beautiful rooms and upscale spa. …
(Translated by Google) It is always a pleasure since 2004 to come to this hotel very well located in one of the most pleasant district of Marrakech. beautiful rooms and upscale spa.
(Original)
C'est toujours un plaisir depuis 2004 de venir dans cet hôtel très bien situé dans un des quartier les plus agréables de Marrakech. belles chambres et spa haut de gamme.
(Original)
C'est toujours un plaisir depuis 2004 de venir dans cet hôtel très bien situé dans un des quartier les plus agréables de Marrakech. belles chambres et spa haut de gamme.
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Jean-Pierre marge4 years ago on Google5/5
(Translated by Google) Hotel very beautiful. Friendly staff. Rooms are big, huge beds and comfortable. …
(Translated by Google) Hotel very beautiful. Friendly staff. Rooms are big, huge beds and comfortable.
(Original)
Hôtel très beau. Personnel accueillant. Chambres tes grandes, lits immenses et confortables.
(Original)
Hôtel très beau. Personnel accueillant. Chambres tes grandes, lits immenses et confortables.
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yassine amine5 years ago on Google1/5
(Translated by Google) No service, very bad quality food and especially rooms with an unbearable odor I really do not recommend …
(Translated by Google) No service, very bad quality food and especially rooms with an unbearable odor I really do not recommend
(Original)
Service nul,très mauvaise qualité de la bouffe et surtout des chambres avec une odeur insupportable je vous conseille vraiment pas
(Original)
Service nul,très mauvaise qualité de la bouffe et surtout des chambres avec une odeur insupportable je vous conseille vraiment pas
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Doumbia Bintou2 years ago on Google5/5
(Translated by Google) Best hotel in Marrakech! Very pleasant staff and a big thank you to Gena! I recommend this hotel 1000%! …
(Translated by Google) Best hotel in Marrakech! Very pleasant staff and a big thank you to Gena! I recommend this hotel 1000%!
(Original)
Meilleur hôtel sur Marrakech ! Personnel très agréable et un grand merci à Gena ! Je vous recommande a 1000 % cette hôtel !
(Original)
Meilleur hôtel sur Marrakech ! Personnel très agréable et un grand merci à Gena ! Je vous recommande a 1000 % cette hôtel !
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
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Francesco Aurelio4 years ago on Google4/5
(Translated by Google) Very welcoming place, kind and prepared staff, in particular Mina who knows several languages. The cuisine is also excellent …
(Translated by Google) Very welcoming place, kind and prepared staff, in particular Mina who knows several languages. The cuisine is also excellent
(Original)
Luogo molto accogliente, personale gentile e preparato, in particolare Mina che conosce diverse lingue. Ottima anche la cucina
(Original)
Luogo molto accogliente, personale gentile e preparato, in particolare Mina che conosce diverse lingue. Ottima anche la cucina
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Bernard Moreau5 years ago on Google4/5
(Translated by Google) It is restored up to date.
Geographically perfect.
Top value for money. …
Geographically perfect.
Top value for money. …
(Translated by Google) It is restored up to date.
Geographically perfect.
Top value for money.
Renowned restaurant run by a French chef from St Tropez.
(Original)
Il est restauré au goût du jour.
Parfait au plan géographique.
Top rapport qualité /prix.
Restaurant réputé tenu par un chef français de St Tropez.
Geographically perfect.
Top value for money.
Renowned restaurant run by a French chef from St Tropez.
(Original)
Il est restauré au goût du jour.
Parfait au plan géographique.
Top rapport qualité /prix.
Restaurant réputé tenu par un chef français de St Tropez.
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Niki Ssay3 years ago on Google4/5
(Translated by Google) A service worthy of a grand Parisian hotel I recommend the hotel restaurant. A big up to the whole team for the welcome.🙏😉 …
(Translated by Google) A service worthy of a grand Parisian hotel I recommend the hotel restaurant. A big up to the whole team for the welcome.🙏😉
(Original)
Un service digne d'un grand hotel parisien je recommande le restaurant de l'hôtel. Un big up à toute l'équipe pour l'accueil.🙏😉
(Original)
Un service digne d'un grand hotel parisien je recommande le restaurant de l'hôtel. Un big up à toute l'équipe pour l'accueil.🙏😉
Rooms5.0
Service5.0
Location5.0
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Claudine Sauce6 years ago on Google5/5
(Translated by Google) Very good hotel with great staff !! A little more for the receptionist Nordine always smiling and helpful! …
(Translated by Google) Very good hotel with great staff !! A little more for the receptionist Nordine always smiling and helpful!
(Original)
Très bon hôtel avec personnel formidable !! Un petit plus pour le réceptionniste Nordine toujours souriant et serviable!
(Original)
Très bon hôtel avec personnel formidable !! Un petit plus pour le réceptionniste Nordine toujours souriant et serviable!
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Javier Chirivella4 years ago on Google4/5
(Translated by Google) Good hotel. Well located and quiet. It has everything without being a resort. …
(Translated by Google) Good hotel. Well located and quiet. It has everything without being a resort.
(Original)
Buen hotel. Bien situado y tranquilo. Tiene de todo sin ser un resort.
(Original)
Buen hotel. Bien situado y tranquilo. Tiene de todo sin ser un resort.
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Julie Desnée3 years ago on Google4/5
(Translated by Google) Hotel very well equipped, lacks a bit of sound insulation to compensate for its environment …
(Translated by Google) Hotel very well equipped, lacks a bit of sound insulation to compensate for its environment
(Original)
Hôtel très bien équipé, manque un peu d'isolation phonique pour pallier à son environnement
(Original)
Hôtel très bien équipé, manque un peu d'isolation phonique pour pallier à son environnement
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fatima gonçalves4 years ago on Google5/5
(Translated by Google) Pleasant hotel and attentive staff.
Large rooms.
Good breakfast and dinner with letter. …
Large rooms.
Good breakfast and dinner with letter. …
(Translated by Google) Pleasant hotel and attentive staff.
Large rooms.
Good breakfast and dinner with letter.
(Original)
Agradável hotel e pessoal atencioso.
Quartos grandes.
Pequeno almoço bom e jantar com carta.
Large rooms.
Good breakfast and dinner with letter.
(Original)
Agradável hotel e pessoal atencioso.
Quartos grandes.
Pequeno almoço bom e jantar com carta.
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Francoise Leuba3 years ago on Google5/5
(Translated by Google) New trendy area of Marrakech super well located hotel and rooftop Top and super friendly staff and more all the range Nuxe at your disposal in the rooms …
(Translated by Google) New trendy area of Marrakech super well located hotel and rooftop Top and super friendly staff and more all the range Nuxe at your disposal in the rooms
(Original)
Nouveau quartier branché de Marrakech super bien situé hotel et rooftop au Top et personnel super accueillant et plus toute la gamme Nuxe a votre disposition dans les chambres
(Original)
Nouveau quartier branché de Marrakech super bien situé hotel et rooftop au Top et personnel super accueillant et plus toute la gamme Nuxe a votre disposition dans les chambres
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karim amar3 years ago on Google4/5
(Translated by Google) Very good hotel. Very friendly staff. Very good location. I recommend. …
(Translated by Google) Very good hotel. Very friendly staff. Very good location. I recommend.
(Original)
Très bon hôtel. Personnel très sympathique. Très bon emplacement. Je recommande.
(Original)
Très bon hôtel. Personnel très sympathique. Très bon emplacement. Je recommande.
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Cristina Marchesi4 years ago on Google5/5
(Translated by Google) Beautiful hotel, great location and staff delizioso.un thank Mina for availability and professionalità.Cristina …
(Translated by Google) Beautiful hotel, great location and staff delizioso.un thank Mina for availability and professionalità.Cristina
(Original)
Hotel bellissimo ,posizione eccezionale e personale delizioso.un ringraziamento a Mina per la disponibilità e professionalità.Cristina
(Original)
Hotel bellissimo ,posizione eccezionale e personale delizioso.un ringraziamento a Mina per la disponibilità e professionalità.Cristina
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Benjamin Leplat4 years ago on Google4/5
(Translated by Google) Great location, very nice room, quiet and very good breakfast. …
(Translated by Google) Great location, very nice room, quiet and very good breakfast.
(Original)
Super bien placé, très belle chambre, calme et très bon petit déjeuner.
(Original)
Super bien placé, très belle chambre, calme et très bon petit déjeuner.
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massimo sacco3 years ago on Google5/5
(Translated by Google) Excellent hotel with good food and very kind staff, (Amina talented) …
(Translated by Google) Excellent hotel with good food and very kind staff, (Amina talented)
(Original)
Ottimo hotel con buona cucina e personale gentilissimo, (Amina bravissima)
(Original)
Ottimo hotel con buona cucina e personale gentilissimo, (Amina bravissima)
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Imane Tahari3 years ago on Google5/5
(Translated by Google) Hotel ideally to do without children. Very good staff to care. Excellent breakfast …
(Translated by Google) Hotel ideally to do without children. Very good staff to care. Excellent breakfast
(Original)
Hotel idealement à faire sans enfants. Tres bon personnel aux petits soins. Excellent petit dejeuner
(Original)
Hotel idealement à faire sans enfants. Tres bon personnel aux petits soins. Excellent petit dejeuner
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salwa jafari3 years ago on Google5/5
(Translated by Google) Magnificent SPA. I highly recommend the Hammam. Excellent scrub, very clean Hammam, very professional staff, relaxing atmosphere at the appointment …
(Translated by Google) Magnificent SPA. I highly recommend the Hammam. Excellent scrub, very clean Hammam, very professional staff, relaxing atmosphere at the appointment
(Original)
Magnifique SPA. Je recommande vivement le Hammam. Excellent gommage, Hammam très propre, personnel très professionnel, ambiance détente au rdv
(Original)
Magnifique SPA. Je recommande vivement le Hammam. Excellent gommage, Hammam très propre, personnel très professionnel, ambiance détente au rdv
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Grazia Cerruti4 years ago on Google5/5
(Translated by Google) Beautiful hotel, convenient location to reach the points of interest in the city, excellent breakfast …
(Translated by Google) Beautiful hotel, convenient location to reach the points of interest in the city, excellent breakfast
(Original)
Splendido hotel, posizione comoda per raggiungere i punti di interesse della citta', ottima la colazione
(Original)
Splendido hotel, posizione comoda per raggiungere i punti di interesse della citta', ottima la colazione
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Sheryne Joudi3 years ago on Google1/5
(Translated by Google) Horrible is not worth its 5 stars no quality benefits a pool pool very far from its neighbors Sofitel and pearl …
(Translated by Google) Horrible is not worth its 5 stars no quality benefits a pool pool very far from its neighbors Sofitel and pearl
(Original)
Horrible ne vaut pas ses 5 étoiles aucunes prestations de qualités un bassin en guise de piscine très très loin de ses voisins le Sofitel et le pearl
(Original)
Horrible ne vaut pas ses 5 étoiles aucunes prestations de qualités un bassin en guise de piscine très très loin de ses voisins le Sofitel et le pearl
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ירון גארלה11 months ago on Google4/5
(Translated by Google) Good hotel Good service Beautiful rooms
(Original) …
(Original) …
(Translated by Google) Good hotel Good service Beautiful rooms
(Original)
מלון טוב שירות טוב חדרים יפים
(Original)
מלון טוב שירות טוב חדרים יפים
Response from the owner11 months ago
(Translated by Google) Dear Yaron,
Thank you for your kind words and hope to see you with us more often.
Thank you very much.
(Original)
ירון יקר,
תודה לך על המילים היפות שלך ומקווה לראות אותך איתנו בתדירות גבוהה יותר.
תודה רבה לך.
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fabien Ferrux4 years ago on Google5/5
(Translated by Google) A hotel worthy of its stars top staff and ideally located, 10 minutes walk from the city center place jameaa and fna. …
(Translated by Google) A hotel worthy of its stars top staff and ideally located, 10 minutes walk from the city center place jameaa and fna.
(Original)
Un hôtel digne de ses étoiles personnel top et idéalement situé, 10 minutes à pieds du centre ville place jameaa et fna.
(Original)
Un hôtel digne de ses étoiles personnel top et idéalement situé, 10 minutes à pieds du centre ville place jameaa et fna.
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khaled zahran5 years ago on Google4/5
(Translated by Google) Nice hotel, but what I didn't like is that there is no shower in the bathroom😖 …
(Translated by Google) Nice hotel, but what I didn't like is that there is no shower in the bathroom😖
(Original)
فندق جميل لكن الذي لم يعجبني عدم وجود شطاف في الحمام😖
(Original)
فندق جميل لكن الذي لم يعجبني عدم وجود شطاف في الحمام😖
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Jorge Velázquez5 years ago on Google5/5
(Translated by Google) Luxury site, in a quiet neighborhood for foreigners. Spacious rooms and good buffet style breakfast. …
(Translated by Google) Luxury site, in a quiet neighborhood for foreigners. Spacious rooms and good buffet style breakfast.
(Original)
Sitio de lujo, en barrio tranquilo para extranjeros. Habitaciones espaciosas y buen desayuno estilo Buffet.
(Original)
Sitio de lujo, en barrio tranquilo para extranjeros. Habitaciones espaciosas y buen desayuno estilo Buffet.
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Fabiana Ibañez3 years ago on Google5/5
(Translated by Google) Excellent. Above all the attention in any of the spaces. Education, respect, excellence. A place to return ... …
(Translated by Google) Excellent. Above all the attention in any of the spaces. Education, respect, excellence. A place to return ...
(Original)
Excelente. Sobre todo la atencion en cualquiera de los espacios. Educacion, respeto, excelencia. Un lugar para volver...
(Original)
Excelente. Sobre todo la atencion en cualquiera de los espacios. Educacion, respeto, excelencia. Un lugar para volver...
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BRN AIR3 years ago on Google2/5
(Translated by Google) Rooms are not as luxurious as they seem. Furniture is defective. …
(Translated by Google) Rooms are not as luxurious as they seem. Furniture is defective.
(Original)
Odalar göründüğü gibi lüks değil. Eşyalar mobilyalar arızalı.
(Original)
Odalar göründüğü gibi lüks değil. Eşyalar mobilyalar arızalı.
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Gruet Julien4 years ago on Google4/5
(Translated by Google) Very good hotel for a romantic weekend
Good service and good shisha on the roof of the building …
Good service and good shisha on the roof of the building …
(Translated by Google) Very good hotel for a romantic weekend
Good service and good shisha on the roof of the building
(Original)
Très bon hôtel pour un weekend en amoureux
Bon service et bonne chicha sur le toit du bâtiment
Good service and good shisha on the roof of the building
(Original)
Très bon hôtel pour un weekend en amoureux
Bon service et bonne chicha sur le toit du bâtiment
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Keren Cohen3 years ago on Google5/5
(Translated by Google) A high class hotel, courteous and professional service, excellent location. …
(Translated by Google) A high class hotel, courteous and professional service, excellent location.
(Original)
מלון ברמה גבוהה , שירות אדיב ומקצועי , מיקום מעולה .
(Original)
מלון ברמה גבוהה , שירות אדיב ומקצועי , מיקום מעולה .
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Jonathan Jee-Terazzi4 years ago on Google5/5
(Translated by Google) Excellent hotel, too bad the pool is mostly in the shade. …
(Translated by Google) Excellent hotel, too bad the pool is mostly in the shade.
(Original)
Excellent hôtel, dommage que la piscine soit la grande majorité du temps à l’ombre.
(Original)
Excellent hôtel, dommage que la piscine soit la grande majorité du temps à l’ombre.
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Jaime Juan Suarez Martínez4 years ago on Google5/5
(Translated by Google) Fantastic in all aspects, staff, facilities and very reasonable price for its category. …
(Translated by Google) Fantastic in all aspects, staff, facilities and very reasonable price for its category.
(Original)
Fantástico en todos los aspectos, personal, instalaciones y precio muy razonable para su categoría.
(Original)
Fantástico en todos los aspectos, personal, instalaciones y precio muy razonable para su categoría.
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Roger de Courcel7 years ago on Google5/5
(Translated by Google) Fabulous restaurant "the table of the market" which is always refined and up to the reputation of the great great chef who created the concept. …
(Translated by Google) Fabulous restaurant "the table of the market" which is always refined and up to the reputation of the great great chef who created the concept.
(Original)
Fabuleux restaurant " la table du marché" qui est toujours raffiné et à la hauteur de la réputation du formidable grand chef qui a créé le concept.
(Original)
Fabuleux restaurant " la table du marché" qui est toujours raffiné et à la hauteur de la réputation du formidable grand chef qui a créé le concept.
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Marina Martin4 years ago on Google5/5
(Translated by Google) All staff very friendly. Very good location close to the old part and inside the new …
(Translated by Google) All staff very friendly. Very good location close to the old part and inside the new
(Original)
Todo el personal muy amable. Muy buena ubicación cerca de la parte antigua y dentro de la nueva
(Original)
Todo el personal muy amable. Muy buena ubicación cerca de la parte antigua y dentro de la nueva
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Didier BLUMa month ago on Google5/5
(Translated by Google) Perfect
(Original)
Parfait
(Original)
Parfait
Trip typeVacation · Couple
Rooms5.0
Service5.0
Location5.0
Stefania Mulone3 years ago on Google5/5
(Translated by Google) Great hotel, clean, attentive staff in everything, I recommend. …
(Translated by Google) Great hotel, clean, attentive staff in everything, I recommend.
(Original)
Hotel stupendo,pulito,personale attento in tutto,consiglio.
(Original)
Hotel stupendo,pulito,personale attento in tutto,consiglio.
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שמעון לסרי7 months ago on Google5/5
(Translated by Google) Delicious and fresh
(Original)
טעים וטרי
(Original)
טעים וטרי
Faysal Harfia year ago on Google5/5
(Translated by Google) A nice hotel, great location
(Original)
Un bel hôtel, très bien situé
(Original)
Un bel hôtel, très bien situé
Response from the ownera year ago
(Translated by Google) Thank you very much Dear Faysal 🙏🏼🙏🏼
(Original)
Merci beaucoup Cher Faysal 🙏🏼🙏🏼
Ebrahim Hassan3 years ago on Google4/5
(Translated by Google) Distinguished by the site. Close to the city center and the old city, you don't need a car …
(Translated by Google) Distinguished by the site. Close to the city center and the old city, you don't need a car
(Original)
مميز بالموقع . قريب من وسط المدينه و المدينه القديمه لا تحتاج سياره
(Original)
مميز بالموقع . قريب من وسط المدينه و المدينه القديمه لا تحتاج سياره
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Laila HBennani7 months ago on Google1/5
(Translated by Google) Inadequate value for money.
(Original) …
(Original) …
(Translated by Google) Inadequate value for money.
(Original)
Rapport qualité prix inadéquat.
(Original)
Rapport qualité prix inadéquat.
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Thibault PEILLON4 years ago on Google5/5
(Translated by Google) Beautiful traditional rooms, beautiful bar in rooftop. And the spa girls at the top! …
(Translated by Google) Beautiful traditional rooms, beautiful bar in rooftop. And the spa girls at the top!
(Original)
Belles chambres traditionnelles, magnifique bar en rooftop. Et les filles du spa au top!
(Original)
Belles chambres traditionnelles, magnifique bar en rooftop. Et les filles du spa au top!
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Marty Ilunga2 years ago on Google5/5
(Translated by Google) Very comfortable very clean hotel
Well lighted …
Well lighted …
(Translated by Google) Very comfortable very clean hotel
Well lighted
(Original)
Hotel très confortable très propre
Bien éclairé
Well lighted
(Original)
Hotel très confortable très propre
Bien éclairé
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sam rose2 years ago on Google1/5
(Translated by Google) Hotel with swimming pool too small to test the magnificent savoy as a hotel …
(Translated by Google) Hotel with swimming pool too small to test the magnificent savoy as a hotel
(Original)
Hotel avc piscine trop petit aller tester le savoy magnifique comme hotel
(Original)
Hotel avc piscine trop petit aller tester le savoy magnifique comme hotel
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Marcelino Freixas5 years ago on Google5/5
(Translated by Google) The HISTORY of ..... HIVERNAGE Hotel & Spa Marrakech. FRIENDSHIP and good FLAVOR always endures in TIME Gràcias marcel …
(Translated by Google) The HISTORY of ..... HIVERNAGE Hotel & Spa Marrakech. FRIENDSHIP and good FLAVOR always endures in TIME Gràcias marcel
(Original)
La HISTORIA del ..... HIVERNAGE Hotel & Spa Marrakech . La AMISTAD y el buen SABOR siempre perdura en el TIEMPO Gràcias marcel
(Original)
La HISTORIA del ..... HIVERNAGE Hotel & Spa Marrakech . La AMISTAD y el buen SABOR siempre perdura en el TIEMPO Gràcias marcel
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Fabienne Garambois2 years ago on Google1/5
(Translated by Google) Bedding with bedbugs, dismal care. Very dissatisfied I will not set foot there again …
(Translated by Google) Bedding with bedbugs, dismal care. Very dissatisfied I will not set foot there again
(Original)
Literie avec des punaises, prise en charge lamentable . Très insatisfaite je n'y remettrai plus les pieds
(Original)
Literie avec des punaises, prise en charge lamentable . Très insatisfaite je n'y remettrai plus les pieds
Trip typeBusiness
Service1.0
Location3.0
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Ibtissam Zair4 years ago on Google4/5
(Translated by Google) A good breakfast the rooms are comfortable
(Original) …
(Original) …
(Translated by Google) A good breakfast the rooms are comfortable
(Original)
Un bon petit déjeuner les chambres sont confortables
(Original)
Un bon petit déjeuner les chambres sont confortables
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Alain KUHN4 years ago on Google4/5
(Translated by Google) Very nice hotel, exceptional location, 5 'walk from the medina. …
(Translated by Google) Very nice hotel, exceptional location, 5 'walk from the medina.
(Original)
Très bel hôtel, situation exceptionnelle, à 5' à pied de la medina.
(Original)
Très bel hôtel, situation exceptionnelle, à 5' à pied de la medina.
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Juan Antonio4 years ago on Google5/5
(Translated by Google) An ideal hotel for couples, many details and comfortable. …
(Translated by Google) An ideal hotel for couples, many details and comfortable.
(Original)
Un hotel ideal para parejas, muchos detalles y confortable.
(Original)
Un hotel ideal para parejas, muchos detalles y confortable.
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Morocco Riders5 years ago on Google1/5
(Translated by Google) A hotel establishment disguised as a luxury hotel...serious management problems …
(Translated by Google) A hotel establishment disguised as a luxury hotel...serious management problems
(Original)
Un établissement hôtelier déguisé un hôtel de luxe....serieux problèmes de gestion
(Original)
Un établissement hôtelier déguisé un hôtel de luxe....serieux problèmes de gestion
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Nora Moussouni4 years ago on Google5/5
(Translated by Google) Beautiful place I would come back. All the staff were wonderful. …
(Translated by Google) Beautiful place I would come back. All the staff were wonderful.
(Original)
Magnifique lieu je reviendrais. Tout le personnel étaient formidables.
(Original)
Magnifique lieu je reviendrais. Tout le personnel étaient formidables.
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Youssef Raffali3 years ago on Google5/5
(Translated by Google) Great hotel!
Great service!
Strategic location! …
Great service!
Strategic location! …
(Translated by Google) Great hotel!
Great service!
Strategic location!
(Original)
Super hôtel !
Super service !
Emplacement stratégique !
Great service!
Strategic location!
(Original)
Super hôtel !
Super service !
Emplacement stratégique !
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KHALID ALRUHAILY3 years ago on Google4/5
(Translated by Google) Nice hotel, nice price and a nice location
(Original) …
(Original) …
(Translated by Google) Nice hotel, nice price and a nice location
(Original)
فندق جميل وسعره جميل وموقعه اجمل
(Original)
فندق جميل وسعره جميل وموقعه اجمل
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Toni Mir4 years ago on Google5/5
(Translated by Google) Good location, all necessary services, good quality of rest and very friendly staff. …
(Translated by Google) Good location, all necessary services, good quality of rest and very friendly staff.
(Original)
Buena localización, todos los servicios necesarios, buena calidad de descanso y staff muy amable.
(Original)
Buena localización, todos los servicios necesarios, buena calidad de descanso y staff muy amable.
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Hajar Choja3 years ago on Google5/5
(Translated by Google) Nice place, friendly staff with reasonable prices
(Original) …
(Original) …
(Translated by Google) Nice place, friendly staff with reasonable prices
(Original)
Endroit agréable,personnel accueillant avec des prix raisonnables
(Original)
Endroit agréable,personnel accueillant avec des prix raisonnables
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Harmony Barcatta4 years ago on Google5/5
(Translated by Google) Magnificent magical rooms at the top gargantuan buffets smells of madness …
(Translated by Google) Magnificent magical rooms at the top gargantuan buffets smells of madness
(Original)
Magnifique féérique chambres au top buffets gargantuesques odeurs de folie
(Original)
Magnifique féérique chambres au top buffets gargantuesques odeurs de folie
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António Da Rocha3 years ago on Google3/5
(Translated by Google) Good restaurant The cafe but far too expensive - this price level in Morocco is a scam. …
(Translated by Google) Good restaurant The cafe but far too expensive - this price level in Morocco is a scam.
(Original)
Bon restaurant Le Café mais beaucoup trop cher-ce niveau de prix au Maroc est une Arnaque.
(Original)
Bon restaurant Le Café mais beaucoup trop cher-ce niveau de prix au Maroc est une Arnaque.
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Edgar Hermans3 years ago on Google5/5
(Translated by Google) The pool is beautiful and the rooms too
(Original) …
(Original) …
(Translated by Google) The pool is beautiful and the rooms too
(Original)
La piscine est magnifique et les chambres aussi
(Original)
La piscine est magnifique et les chambres aussi
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Nadine Villegas2 years ago on Google5/5
(Translated by Google) Superb staff at the top .... a 20/20 and more more congratulations to the whole team. …
(Translated by Google) Superb staff at the top .... a 20/20 and more more congratulations to the whole team.
(Original)
Superbe un personnel au top ....un 20/20 et plus plus bravo a toute l.equipe
(Original)
Superbe un personnel au top ....un 20/20 et plus plus bravo a toute l.equipe
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Maria jesus Ramírez moreno3 years ago on Google1/5
(Translated by Google) Fatal staff especially the cook and they stole my watch and a ring …
(Translated by Google) Fatal staff especially the cook and they stole my watch and a ring
(Original)
Fatal el personal sobre todo la cocinera y encima me robaron el reloj y un anillo
(Original)
Fatal el personal sobre todo la cocinera y encima me robaron el reloj y un anillo
Trip typeVacation
Rooms1.0
Service1.0
Location3.0
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Tarik Janati4 years ago on Google5/5
(Translated by Google) excellent plus 24 hour catering
(Original) …
(Original) …
(Translated by Google) excellent plus 24 hour catering
(Original)
excellent avec en plus une restauration 24h sur 24
(Original)
excellent avec en plus une restauration 24h sur 24
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Rachid IRAQIa year ago on Google4/5
(Translated by Google) Very good hotel
(Original)
Très bon hôtel
(Original)
Très bon hôtel
Response from the ownera year ago
(Translated by Google) Hello Dear Rachid,
We thank you very much for your testimony and will always try to live up to your expectations.
Thanks again and see you very soon.
(Original)
Bonjour Cher Rachid,
Nous vous remercions infiniment pour votre témoignage et essayerons toujours d'être a la hauteur de vos attentes.
Merci encore et A très bientôt.
María García4 years ago on Google5/5
(Translated by Google) Excellent treatment. Good value for money
(Original) …
(Original) …
(Translated by Google) Excellent treatment. Good value for money
(Original)
Excelente trato. Buena relación calidad/precio
(Original)
Excelente trato. Buena relación calidad/precio
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Nicolas Bernardin4 years ago on Google3/5
(Translated by Google) Aging hotel that deserves a complete refresh
(Original) …
(Original) …
(Translated by Google) Aging hotel that deserves a complete refresh
(Original)
Hôtel vieillissant qui mériterait un rafraîchissement complet
(Original)
Hôtel vieillissant qui mériterait un rafraîchissement complet
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Rémi PARENT3 years ago on Google4/5
(Translated by Google) Nice hotel, great location
(Original)
Bel hôtel, très bien situé
(Original)
Bel hôtel, très bien situé
karim5 years ago on Google5/5
(Translated by Google) Pleasant clean quiet hotel in the wintering area
(Original) …
(Original) …
(Translated by Google) Pleasant clean quiet hotel in the wintering area
(Original)
Hotel agreable calme propre dans le quartier hivernage
(Original)
Hotel agreable calme propre dans le quartier hivernage
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Richard Modolo5 years ago on Google4/5
(Translated by Google) Good value for money, well located.
(Original) …
(Original) …
(Translated by Google) Good value for money, well located.
(Original)
Bon rapport qualité prix, bien situé.
(Original)
Bon rapport qualité prix, bien situé.
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Carmen Babarro3 years ago on Google5/5
(Translated by Google) Fantastic, it is very much worth visiting
(Original) …
(Original) …
(Translated by Google) Fantastic, it is very much worth visiting
(Original)
Fantástico, merece mucho mucho la pena visitarlo
(Original)
Fantástico, merece mucho mucho la pena visitarlo
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Ana Maria Gorno Spotorno3 years ago on Google3/5
(Translated by Google) Great service. Facilities with lack of maintenance
(Original) …
(Original) …
(Translated by Google) Great service. Facilities with lack of maintenance
(Original)
Buen servicio. Instalaciones con falta de mantenimiento
(Original)
Buen servicio. Instalaciones con falta de mantenimiento
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Brahim BARHOUM11 months ago on Google5/5
(Translated by Google) Very extraordinary hotel
(Original)
Hôtel très extraordinaire
(Original)
Hôtel très extraordinaire
Response from the owner11 months ago
(Translated by Google) Dear Brahim, thank you very much for this lovely testimony and know dear sir that we will always do our best to make all your visits to us at the Hivernage Hotel & Spa unforgettable experiences.
See you soon.
Thank you.
(Original)
Cher Brahim, merci beaucoup pour ce joli témoignage et sachez cher monsieur que nous ferons toujours de notre mieux pour rendre toutes vos visites chez nous à l'Hivernage Hôtel & Spa des expériences inoubliables.
A très vite.
Merci.
Assita Tall4 years ago on Google5/5
(Translated by Google) Very super. Great staff.
(Original) …
(Original) …
(Translated by Google) Very super. Great staff.
(Original)
Très super. Personnel formidable.
(Original)
Très super. Personnel formidable.
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Restaurant WINK6 years ago on Google5/5
(Translated by Google) Very good service, good food
Carry on …
Carry on …
(Translated by Google) Very good service, good food
Carry on
(Original)
Tres bon service , nourriture bonne
Continuez
Carry on
(Original)
Tres bon service , nourriture bonne
Continuez
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Mikel etxe2 years ago on Google2/5
(Translated by Google) Very expensive and some star has collapsed
(Original) …
(Original) …
(Translated by Google) Very expensive and some star has collapsed
(Original)
Muy caro y alguna estrella se le ha desplomado
(Original)
Muy caro y alguna estrella se le ha desplomado
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laurent courrioux4 months ago on Google5/5
(Translated by Google) To recommend
(Original)
A recommander
(Original)
A recommander
Trip typeVacation · Couple
Rooms5.0
Service5.0
Location5.0
Jamal “Jamal tours Marrakesh” Tours3 years ago on Google5/5
(Translated by Google) Very well
(Original)
Très bien
(Original)
Très bien
Juan H. Alvarez3 years ago on Google4/5
(Translated by Google) Very good, excellent service,
(Original) …
(Original) …
(Translated by Google) Very good, excellent service,
(Original)
Muy bueno, atencion excelente,
(Original)
Muy bueno, atencion excelente,
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Jacky Lepaul2 years ago on Google3/5
(Translated by Google) Still a lot of work for the rooms?
(Original) …
(Original) …
(Translated by Google) Still a lot of work for the rooms?
(Original)
Encore beaucoup de travail pour les chambres ?
(Original)
Encore beaucoup de travail pour les chambres ?
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Riad Jenan Adam4 years ago on Google5/5
(Translated by Google) Mahjoub great at wintering hotel @spa
(Original) …
(Original) …
(Translated by Google) Mahjoub great at wintering hotel @spa
(Original)
Mahjoub super bien a hivernage hotel @spa
(Original)
Mahjoub super bien a hivernage hotel @spa
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Sofia Saadaoui4 years ago on Google4/5
(Translated by Google) Nice hotel, needs some refreshment
(Original) …
(Original) …
(Translated by Google) Nice hotel, needs some refreshment
(Original)
Bel hôtel, besoin de quelques rafraichissements
(Original)
Bel hôtel, besoin de quelques rafraichissements
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el mahdy choja2 years ago on Google5/5
(Translated by Google) Adorable with a pleasant setting...
(Original) …
(Original) …
(Translated by Google) Adorable with a pleasant setting...
(Original)
Adorable avec un cadre agréable...
(Original)
Adorable avec un cadre agréable...
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Nuria Martínez Raya3 years ago on Google5/5
(Translated by Google) Fantastic, cozy and good food
(Original) …
(Original) …
(Translated by Google) Fantastic, cozy and good food
(Original)
Fantastico, acogedor y buena comida
(Original)
Fantastico, acogedor y buena comida
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Wilfrid LEFEBVRE3 years ago on Google5/5
(Translated by Google) Very good value for money
(Original)
Très bon rapport qualité prix
(Original)
Très bon rapport qualité prix
ABDULLAH ALMEMAN3 years ago on Google5/5
(Translated by Google) Lovely, tidy and sophisticated staff
(Original)
جميل ومرتب وطاقم راقي
(Original)
جميل ومرتب وطاقم راقي
Hammed Ekeye3 years ago on Google4/5
(Translated by Google) It was a good stay
(Original)
C'était une bonne séjourne
(Original)
C'était une bonne séjourne
Rabie el majd Sellami3 years ago on Google5/5
(Translated by Google) Quality on point....
(Original)
La qualité au rendez-vous....
(Original)
La qualité au rendez-vous....
Abd El Hakim Oumelloul3 years ago on Google5/5
(Translated by Google) Parking problem for tourism drivers
(Original) …
(Original) …
(Translated by Google) Parking problem for tourism drivers
(Original)
Problème de parking pour les chauffeur tourisme
(Original)
Problème de parking pour les chauffeur tourisme
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Shasha Suzanne3 years ago on Google5/5
(Translated by Google) Beautiful a real happiness moment
(Original) …
(Original) …
(Translated by Google) Beautiful a real happiness moment
(Original)
Magnifique un vrais moment bonheur
(Original)
Magnifique un vrais moment bonheur
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Olivier Rollet3 years ago on Google5/5
(Translated by Google) Great !
Wonderful place …
Wonderful place …
(Translated by Google) Great !
Wonderful place
(Original)
Super !
Magnifique endroit
Wonderful place
(Original)
Super !
Magnifique endroit
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Alvaro Vieira4 years ago on Google3/5
(Translated by Google) Hotel not recommended.
(Original)
Hotel pouco recomendável.
(Original)
Hotel pouco recomendável.
Elallam Hicham7 years ago on Google5/5
(Translated by Google) Well, if there is work at home
(Original) …
(Original) …
(Translated by Google) Well, if there is work at home
(Original)
Bien bien bien sil ya de travail chez vous
(Original)
Bien bien bien sil ya de travail chez vous
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samir fouad3 years ago on Google3/5
(Translated by Google) Very pretty. Calm .
(Original)
Très jolie. Calme .
(Original)
Très jolie. Calme .
Eric Orquera3 years ago on Google5/5
(Translated by Google) Excellent value
(Original) …
(Original) …
(Translated by Google) Excellent value
(Original)
Excellent rapport qualité prix
(Original)
Excellent rapport qualité prix
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Samya B5 years ago on Google5/5
(Translated by Google) A weekend of happiness and relaxation
(Original) …
(Original) …
(Translated by Google) A weekend of happiness and relaxation
(Original)
Un Week-end de bonheur et de détente
(Original)
Un Week-end de bonheur et de détente
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nadir mentaka year ago on Google1/5
(Translated by Google) Bad experience to avoid
(Original)
Mauvaise expérience à éviter
(Original)
Mauvaise expérience à éviter
Response from the owner11 months ago
(Translated by Google) Dear Nadir,
I hope you are well, we are really disappointed for you first of all not to have spent pleasant moments with us and are also sorry for us for not being able to satisfy your wishes.
I take this opportunity, dear Nadir, to invite you for 1 or 2 nights among us at the Hivernage hotel in order to be able to make you live the 5 * experience that we offer at Hivernage Hotel & Spa.
Good for you.
(Original)
Cher Nadir,
J'espère que vous allez bien, nous sommes vraiment déçus pour vous d'abord de ne pas avoir passer des moments agréables avec nous et sommes aussi navrés pour nous de ne pouvoir satisfaire vos désirs.
Je saisis l'occasion, cher Nadir, pour vous inviter pour 1 ou 2 nuits parmi nous à l'hôtel Hivernage afin de pouvoir vous faire vivre l'expérience 5* que nous proposons a Hivernage Hotel & Spa.
Bien à vous.
Teake Blom3 years ago on Google3/5
(Translated by Google) It was once very luxurious
(Original)
Ooit was het heel luxe
(Original)
Ooit was het heel luxe
אלחנן דנינו4 years ago on Google5/5
(Translated by Google) Great pleasure
(Original)
עונג גדול
(Original)
עונג גדול
LEVI GABAY2 years ago on Google5/5
(Translated by Google) Very good service
(Original)
Tres bon serviçe
(Original)
Tres bon serviçe
luis palacios otero3 years ago on Google3/5
(Translated by Google) Does not fit quality price
(Original)
No se ajusta calidad precio
(Original)
No se ajusta calidad precio
venusi laydi4 years ago on Google5/5
(Translated by Google) I loved
(Original)
j'ai adoré
(Original)
j'ai adoré
Vinch 593 years ago on Google5/5
(Translated by Google) Excellent service and welcome
(Original) …
(Original) …
(Translated by Google) Excellent service and welcome
(Original)
Prestation et accueil excellent
(Original)
Prestation et accueil excellent
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Julio Torres2 years ago on Google5/5
(Translated by Google) Good Hotel, Good Spa
(Original)
Buen Hotel, Buen Spa
(Original)
Buen Hotel, Buen Spa
Aboubacar Issa3 years ago on Google5/5
(Translated by Google) It met all my expectations
(Original) …
(Original) …
(Translated by Google) It met all my expectations
(Original)
Ça répondu à toutes mes attentes
(Original)
Ça répondu à toutes mes attentes
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Belinda Van ryssel3 years ago on Google5/5
(Translated by Google) Very good service
(Original)
Très bon service
(Original)
Très bon service
Eric maurel3 years ago on Google4/5
(Translated by Google) Alright..
(Original)
Tres bien..
(Original)
Tres bien..
Mohamed Ennaciri2 weeks ago on Google5/5
Rooms5.0
Service5.0
Location5.0
Philippe Lacroix3 years ago on Google4/5
(Translated by Google) As expected.
(Original) …
(Original) …
(Translated by Google) As expected.
(Original)
Conforme à ce que l'on peut attendre.
(Original)
Conforme à ce que l'on peut attendre.
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Ricardo Silva3 years ago on Google5/5
(Translated by Google) Great
(Original)
Excelente
(Original)
Excelente
Venere Rover3 years ago on Google5/5
(Translated by Google) Optimal
(Original)
Ottimo
(Original)
Ottimo
Robert Alcaraz5 years ago on Google5/5
(Translated by Google) Superb warm welcome
(Original)
Superbe accueil chaleureux
(Original)
Superbe accueil chaleureux
Iman emir3 weeks ago on Google5/5
Rooms5.0
Service5.0
Location5.0
Ana Paula Alcântara Podologia3 years ago on Google4/5
(Translated by Google) Good
(Original)
bom
(Original)
bom
Dmingou Mohamed5 years ago on Google4/5
(Translated by Google) thanks for all
(Original)
merci pour tou
(Original)
merci pour tou
Ester and Nir levi3 weeks ago on Google4/5
Trip typeVacation · Family
Rooms4.0
Service5.0
Location5.0
mariano cerezo muñoz3 years ago on Google5/5
(Translated by Google) Excellent
(Original)
Excelente
(Original)
Excelente
jennifer schauba month ago on Google5/5
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Eurico Lopes3 years ago on Google5/5
(Translated by Google) Very good .
(Original)
Muito bom .
(Original)
Muito bom .
Mohamed Chérif Si Youcef3 years ago on Google4/5
(Translated by Google) Very pleasant
(Original)
Très agréable
(Original)
Très agréable
ahbou ahmed2 months ago on Google3/5
Rooms4.0
Service4.0
Location4.0
mustapha cale3 years ago on Google3/5
(Translated by Google) Good hotel
(Original)
Bonne hotel
(Original)
Bonne hotel
Olivia Benguigui2 months ago on Google5/5
Trip typeVacation · Family
amine ks3 years ago on Google5/5
(Translated by Google) Nice
(Original)
Sympa
(Original)
Sympa
omar safoine4 years ago on Google5/5
(Translated by Google) Very good place
(Original)
Tres bon endroit
(Original)
Tres bon endroit
aziz ait said3 months ago on Google5/5
Rooms5.0
Service5.0
Location5.0
Sr. Adriano Pompei3 months ago on Google5/5
Trip typeVacation
Rooms4.0
Service5.0
Location5.0
Mariano Gesualdi3 months ago on Google4/5
Trip typeBusiness · Friends
Rooms4.0
Service4.0
Location5.0
alioune samb4 months ago on Google4/5
Trip typeBusiness · Friends
Rooms3.0
Service4.0
Location4.0
Talal Bogari4 months ago on Google5/5
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Davide Meloni4 months ago on Google5/5
Rooms5.0
Service5.0
Location5.0
Tonny Montana3 years ago on Google5/5
(Translated by Google) Great
(Original)
Super
(Original)
Super
Raja Harchaoui3 years ago on Google5/5
(Translated by Google) Hotel ..personnel at the top
(Original)
Hotel ..personnel au top
(Original)
Hotel ..personnel au top
Kamal Alawi3 years ago on Google5/5
(Translated by Google) excellent
(Original)
ممتاز
(Original)
ممتاز
Samuel Charmetant3 years ago on Google5/5
(Translated by Google) Well put
(Original)
Bien placé
(Original)
Bien placé
Fast Delivery3 years ago on Google4/5
(Translated by Google) Lovely place
(Original)
Endroit adorable
(Original)
Endroit adorable
נדין דהן3 years ago on Google3/5
(Translated by Google) Likely
(Original)
סביר
(Original)
סביר
Duke Hombre3 years ago on Google4/5
(Translated by Google) 4 STAR HOTEL
(Original)
HOTEL DE 4 ESTRELLAS
(Original)
HOTEL DE 4 ESTRELLAS
Abdelhak NAMAOUI3 years ago on Google5/5
(Translated by Google) great service
(Original)
Service excellent
(Original)
Service excellent
tarik bellechgar5 months ago on Google5/5
Rooms5.0
Service5.0
Location5.0
natalia malheiros3 years ago on Google5/5
(Translated by Google) Great
(Original)
super
(Original)
super
Chris Just4 years ago on Google3/5
(Translated by Google) Well positioned
(Original)
Bien positionné
(Original)
Bien positionné
Safaa Chibane3 years ago on Google5/5
😻
Oualid Douiri4 years ago on Google4/5
(Translated by Google) great hotel
(Original)
Super hôtel
(Original)
Super hôtel
beurt lemon6 years ago on Google4/5
(Translated by Google) wonderful meal
(Original)
repas magnifique
(Original)
repas magnifique
Youssef Kesh5 months ago on Google3/5
Location5.0
imaghry abdelillah9 years ago on Google3/5
(Translated by Google) Luxury
(Original)
Luxe
(Original)
Luxe
Jf Chartiot4 years ago on Google5/5
(Translated by Google) Perfect
(Original)
Parfait
(Original)
Parfait
Gildas GUEBRE6 months ago on Google5/5
Rooms5.0
Service3.0
Location5.0
yassine idbougnoun6 months ago on Google1/5
Trip typeBusiness · Solo
Rooms4.0
Service4.0
Location5.0
AHMED MAGHANIM3 years ago on Google3/5
(Translated by Google) Meziane
(Original)
مزيان
(Original)
مزيان
Said Charkane4 years ago on Google4/5
(Translated by Google) Good service
(Original)
Bien service
(Original)
Bien service
Salaheddine Yacob4 years ago on Google4/5
(Translated by Google) Good service
(Original)
Bon service
(Original)
Bon service
Raul Antonio5 years ago on Google5/5
(Translated by Google) Very good
(Original)
Muinto bom
(Original)
Muinto bom
Mly Rashid5 years ago on Google5/5
(Translated by Google) Beautiful Spa
(Original)
Magnifique Spa
(Original)
Magnifique Spa
مركز العلق الطبي5 years ago on Google3/5
(Translated by Google) They cared more
(Original)
اهتموا اكثر
(Original)
اهتموا اكثر
Menel Madhkour5 years ago on Google5/5
(Translated by Google) Good break
(Original)
Bonne pause
(Original)
Bonne pause
Tone Raaen4 years ago on Google5/5
(Translated by Google) Perfect stay
(Original)
Perfekt stay
(Original)
Perfekt stay
Abdel Lamrabti6 years ago on Google5/5
(Translated by Google) Nothing to say ^^
(Original)
Rien a dire ^^
(Original)
Rien a dire ^^
zakaria moubarrir5 years ago on Google5/5
(Translated by Google) luxury luxury
(Original)
Le luxe de luxe
(Original)
Le luxe de luxe
Javier Galán Balboa4 years ago on Google4/5
(Translated by Google) Awesome
(Original)
Impresionante
(Original)
Impresionante
Abir Bakry3 years ago on Google5/5
(Translated by Google) Satisfied
(Original)
Satisfaite
(Original)
Satisfaite
Dalhia PHILIPPE3 years ago on Google5/5
(Translated by Google) Wonderful
(Original)
Magnifique
(Original)
Magnifique
SMAPSful4 years ago on Google4/5
(Translated by Google) Flawless
(Original)
Impeccable
(Original)
Impeccable
alberto spinazzola3 years ago on Google5/5
(Translated by Google) Show
(Original)
Spettacolo
(Original)
Spettacolo
mohamed mchatte8 years ago on Google3/5
Michael DUC4 years ago on Google1/5
Andy Hartig3 weeks ago on Google5/5
Steve Seddon5 years ago on Google3/5
Hind El jirari2 years ago on Google4/5
Abderrahim Ait taddahrt3 years ago on Google5/5
David Calleau3 years ago on Google4/5
fatah erais4 years ago on Google5/5
Adil Assaffer3 years ago on Google5/5
Najoua Soussi3 years ago on Google5/5
Alex Thompson7 months ago on Google5/5
Justyna Wojcik4 years ago on Google5/5
الوجيه 155 الحربي3 years ago on Google5/5
Chahine Mouidi4 years ago on Google4/5
Ona Mares3 years ago on Google5/5
Navneet Singh3 years ago on Google5/5
Malek Doukkar5 years ago on Google5/5
stromi laraquie5 years ago on Google1/5
Mamoun Bousfiha4 years ago on Google5/5
Natasha Willis3 years ago on Google3/5
אורית טרנר4 years ago on Google3/5
Youssef Khatiba week ago on Google5/5
shani shah5 years ago on Google1/5
Adrien JOLY3 years ago on Google5/5
Ben Rachid5 years ago on Google2/5
N Z4 years ago on Google5/5
Ali Bakhtari2 years ago on Google4/5
Don Connacher4 years ago on Google5/5
João Eduardo Sequeira4 years ago on Google5/5
hicham olfi3 years ago on Google5/5
ד ח3 years ago on Google5/5
Hakim Madgani3 years ago on Google5/5
Martin4 years ago on Google3/5
Freelance Recouvrement3 years ago on Google5/5
Tlf0433 years ago on Google1/5
Marcos Rodriguez Sanchez4 years ago on Google5/5
Jawad El khaddari4 years ago on Google3/5
Tina Martens4 years ago on Google5/5
Ahmad Helwani4 years ago on Google5/5
Pilar Fernández-Villa5 years ago on Google4/5
Aicha Bbdl5 years ago on Google5/5
Soukaina Beautya year ago on Google5/5
Response from the owner11 months ago
(Translated by Google) Hello Soukaina,
Thank you very much Miss Beauty and hope to see you again very soon with us.
thanks very much
(Original)
Bonjour Soukaina,
Merci beaucoup miss Beauty et espérons vous revoir très bientôt chez nous.
Merci bien
Shamsunnisa MAAJ4 years ago on Google4/5
Ezequiel Gavazza3 years ago on Google5/5
Orsolya Krukk3 years ago on Google5/5
Marc Wegmann5 years ago on Google4/5
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Neighborhood
Top sights
Restaurants
Airports
Transit
Hivernage
Refined, modern Hivernage is known for nightlife, with a casino, cocktail lounges, hotel dance clubs and chic global restaurants with live music. The Royal Theatre, with domes and Ancient Egyptian–style columns, stages concerts in an amphitheater. Nearby, the Menara Gardens, with a huge reflecting pool and mountains in the background, date to the 12th century, and El-Harti Park has fountains and a rose garden.Hotel location score
Great location overall for sightseeing, recreation, dining, and getting around
4.4 Great for proximity to things to do
4.0 Great for proximity to restaurants
4.6 Excellent for proximity to transit
4.7 Excellent for airport access
Scores are calculated based on data from Google Maps and Google reviews
JXCX+VCF, Rue du Temple, Marrakesh 40000
1. Jemaa el-Fnaa Square
Rating
4.3Distance
6 min4,782 reviews
2. Jardin Majorelle-Yves Saint Laurent Mansion
Garden by artist Jacques Majorelle, with exotic plants, water features & a museum of Berber culture.
Rating
4.4Distance
9 min32,499 reviews
3. La Mamounia
Plush quarters, some with private pools, in a luxe hotel offering a spa, dining & an outdoor pool.
Rating
4.6Distance
6 min4,967 reviews
4. Koutoubia
This large 12th-century Almohad-style mosque features a plaza with gardens & a fountain.
Rating
4.5Distance
9 min11,972 reviews
5. Bahia Palace
Vast, intricately designed palace with 160 rooms, courtyards & 8 acres of gardens.
Rating
4.4Distance
8 min6,452 reviews
6. Ibn Youssef School
16th-century college building with prayer hall & courtyards decorated with tiles & carved wood.
Rating
4.3Distance
10 min1,722 reviews
7. Saadien's Tombs
Once hidden mausoleum surrounded by gardens, decorated with colorful tiles, marble & stucco.
Rating
4.1Distance
5 min7,753 reviews
8. El Badii-Ksibat Nhass Palace
Remains of a 16th-century palace whose garden walls & ornamental orange orchard still stand.
Rating
4.4Distance
7 min4,834 reviews
9. Yves Saint Laurent Museum
Cubed, brickwork museum paying homage to Yves Saint Laurent with a café, bookshop & auditorium.
Rating
4.4Distance
8 min2,055 reviews
10. Medina of Marrakesh
Vibrant morning-to-night marketplace with stalls carrying fresh produce, dried goods & trinkets.
Rating
3.9Distance
8 min431 reviews
11. Menara Gardens
12th-century botanical garden with a scenic pavilion, artificial lake & mountain views.
Rating
4.1Distance
9 min4,533 reviews
12. Le Jardin Secret
Elegant, ornate 19th-century palace complex with traditional Islamic gardens, plus a shop & cafe.
Rating
4.3Distance
8 min1,459 reviews
13. Dar Si Said
Museum displaying ornate artisanal Moroccan objects, from an 11th-century chest to modern carpets.
Rating
4.3Distance
8 min965 reviews
14. Les Jardins de La Koutoubia
Warmly decorated rooms in an upscale property featuring a spa, 3 restaurants & 2 pools.
Rating
4.5Distance
10 min1,006 reviews
15. House of Photography in Marrakech
Museum of Moroccan photography housing a permanent collection & offering rotating exhibitions.
Rating
4.4Distance
11 min1,966 reviews
1. Table Du Marche
French restaurant
Rating
3.9Distance
42 sec703 reviews
2. L'Orangerie
French restaurant
Rating
4.6Distance
3 min30 reviews
3. Palais Jad Mahal
Moroccan restaurant
Rating
4Distance
25 sec1,829 reviews
4. Bazzart
Restaurant
Rating
4.1Distance
1 min302 reviews
5. So Lounge Marrakech
Restaurant
Rating
4.1Distance
1 min615 reviews
6. Restaurant L’Italien par Jean-Georges, Marrakech
Restaurant
Rating
2.8Distance
1 min35 reviews
7. La Cour des Lions
Fine dining restaurant
Rating
4.4Distance
3 min54 reviews
8. Restaurant l’Oasis - Sofitel Marrakech
Restaurant
Rating
3.7Distance
2 min6 reviews
9. Comptoir Darna
Moroccan restaurant
Rating
4.4Distance
2 min2,930 reviews
From
Marrakesh Menara AirportTaxi 12 min
Transit 20 min
Sofitel 4 min
Sidi Mimoun Region 13 min
Hotel Ville 13 min
Sidi Mimoun 12 min
R P Berdii 12 min
About this hotel
A 13-minute walk from the Koutoubia Mosque, this upscale hotel with mountain views is 2 km from Jemaa el-Fnaa main square and 3 km from Majorelle Garden. …
Plush, warmly decorated rooms come with free Wi-Fi and flat-screen TVs. Some have mountain views. Upgraded rooms add sitting areas, and balconies or terraces. Suites offer whirlpool tubs, saunas, and living rooms with fireplaces. Room service is available.
Freebies include breakfast and parking. Other amenities consist of a restaurant, a patisserie and a rooftop cocktail bar. There's also a library, a hot tub and an outdoor pool, as well as a gym, and a spa with a hammam.
Check-in time: 3:00 PM
Check-out time: 12:00 PM
Health & safety
Enhanced cleaning
Personal protection
Physical distancing
Minimized contact
Health & safety measures are provided by the hotel. Contact the hotel for more details.
Amenities
Google collects information about hotel amenities from a variety of sources. If you notice any errors, let us know.
Popular amenities
- Pool
- Spa
- Breakfastfree
- Wi-Fifree
Internet
- Wi-Fifree
Policies & payments
- Smoke-free property
Children
- Kid-friendly
Pools
- Outdoor pool
- Hot tub
Wellness
- Fitness center
- Sauna
- Spa
Rooms
- Air conditioning
Food & drink
- Restaurant
- Bar
- Breakfastfree
Services
- Front desk24 hour
- Full-service laundry
Parking & transportation
- Parking
- Airport shuttle
Accessibility
- Accessible
Pets
- Pet-friendly
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Hivernage Hotel & Spa
MAD 1,502Nov 30–Dec 1